Landmark Nursing & Rehabilitation Ctr of West Mon
1611 Wellerman Road, West Monroe, LA 71291 · Ouachita County · 140 certified beds · avg 114 residents/day · certified since Oct 1, 1997
Part of chain: CENTRAL MANAGEMENT COMPANY (21 facilities, chain avg rating 2.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 5, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Aug 26, 2024 (Past Non-Compliance)
▲ Actual harm, one-off · Jun 5, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 23, 2024 (Past Non-Compliance)
All citations in the current public record (20)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 10, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Mar 10, 2026 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Jan 15, 2025 | E · Potential for harm, repeated | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. |
| Jan 15, 2025 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 15, 2025 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Sep 5, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Sep 5, 2024 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Jun 5, 2024 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jun 5, 2024 | E · Potential for harm, repeated | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| Jun 5, 2024 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jan 10, 2024 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 10, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 1, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Sep 14, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | E |
| 2024 | 7 | 2 | G ▲ |
| 2025 | 3 | 0 | E |
| 2026 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $20,869.
| Date | Type | Amount / length |
|---|---|---|
| Sep 5, 2024 | Fine | $12,851 |
| Jun 5, 2024 | Fine | $8,018 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.19 | 4.04 | 3.95 | top 37% in Louisiana; top 32% in the U.S. |
| Registered Nurse hours | 0.27 | 0.32 | 0.69 | top 47% in Louisiana; bottom 7% in the U.S. |
| Weekend total nurse staffing | 3.51 | 3.45 | 3.50 | top 42% in Louisiana; top 41% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.10 | 0.20 | 0.48 | bottom 16% in Louisiana; bottom 1% in the U.S. |
| Total nursing staff turnover (%) | 50.0 | 47.6 | 45.8 | bottom 40% in Louisiana; bottom 38% in the U.S. |
| RN turnover (%) | 0.0 | 41.6 | 42.9 | top 1% in Louisiana; top 1% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.03, RN 0.26, weekend 3.38. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Cantrell, Jeffrey Lee | Individual | Direct Ownership Interest | NOT APPLICABLE | 04/04/2025 |
| Kisatchie Health, LLC | Organization | 5% or Greater Direct Ownership Interest | 51% | 10/01/1997 |
| Prico, INC | Organization | 5% or Greater Direct Ownership Interest | 29% | 10/01/1997 |
| William Henry Ledbetter Jr Estate | Organization | 5% or Greater Direct Ownership Interest | 20% | 05/26/2025 |
| Zimmerman, Freda | Individual | 5% or Greater Indirect Ownership Interest | 7% | 03/31/2025 |
| Bolwahnn, Sheila | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2008 |
| Cantrell, Jeffrey Lee | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Central Management Company, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/01/1997 |
| Central Management Company, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/04/2025 |
| Kisatchie Health, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2001 |
| Lewis, Rebecca | Individual | ADP of the SNF | NOT APPLICABLE | 03/26/2025 |
| Price, Teddy | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2025 |
| Price, Teddy | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2025 |
| Prico, INC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2001 |
| Rogers, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/1997 |
| Shelton, James | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/1997 |
| William Henry Ledbetter Jr Estate | Organization | ADP of the SNF | NOT APPLICABLE | 05/26/2025 |
| Zimmerman, Freda | Individual | ADP of the SNF | NOT APPLICABLE | 03/31/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Ridgecrest Community Care Center | 0.1 mi | West Monroe, LA | ★★★★☆ | 4/5 | |
| The Oaks | 2.6 mi | Monroe, LA | ★★☆☆☆ | 3/5 | |
| Mary Goss Nursing Home | 5.0 mi | Monroe, LA | ★★☆☆☆ | 2/5 | |
| St Joseph Skilled Nursing and Rehabilitation | 5.1 mi | Monroe, LA | ★☆☆☆☆ | 1/5 | |
| Delta Grande Skilled Nursing and Rehabilitation | 5.7 mi | Monroe, LA | ★★★☆☆ | 4/5 | |
| Guest House Nursing and Rehabilitation | 6.0 mi | West Monroe, LA | ★☆☆☆☆ | 2/5 | |
| Avalon Place | 6.6 mi | Monroe, LA | ★★☆☆☆ | 3/5 | |
| Ouachita Healthcare and Rehabilitation Center | 8.2 mi | Monroe, LA | ★★☆☆☆ | 3/5 | |
| Northeast la War Veterans Home | 17.6 mi | Monroe, LA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195438.