Resthaven Nursing & Rehab Center, LLC
1103 W McNeese, Lake Charles, LA 70605 · Calcasieu County · 162 certified beds · avg 109 residents/day · certified since Jun 1, 1997
Part of chain: CENTRAL MANAGEMENT COMPANY (21 facilities, chain avg rating 2.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 1/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, facility-wide · Aug 20, 2024 · F-0812
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Why it matters: Unsafe food handling is one of the most common causes of food poisoning, which can be dangerous for frail residents.
Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.
Corrected: Sep 17, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, facility-wide · Aug 20, 2024 · F-0835
The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents.
Why it matters: Poor administration often shows up as understaffing, supply shortages, and care problems across the whole facility.
Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.
Corrected: Sep 17, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (20)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Aug 20, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 20, 2025 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Aug 20, 2025 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Aug 20, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Aug 20, 2024 | ▲ L · Immediate jeopardy, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 20, 2024 | ▲ L · Immediate jeopardy, facility-wide | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. |
| Aug 20, 2024 | F · Potential for harm, facility-wide | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Aug 20, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 20, 2024 | E · Potential for harm, repeated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility has more than 120 beds but did not hire a qualified full-time social worker as required. |
| Aug 20, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 26, 2023 | E · Potential for harm, repeated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Jul 26, 2023 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
| Jul 26, 2023 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jul 26, 2023 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Jul 26, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 0 | E |
| 2024 | 11 | 2 | L ▲ |
| 2025 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $34,369.
| Date | Type | Amount / length |
|---|---|---|
| Aug 20, 2024 | Fine | $34,369 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Louisiana avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.84 | 4.04 | 3.95 | bottom 41% in Louisiana; top 46% in the U.S. |
| Registered Nurse hours | 0.41 | 0.32 | 0.69 | top 14% in Louisiana; bottom 24% in the U.S. |
| Weekend total nurse staffing | 3.61 | 3.45 | 3.50 | top 34% in Louisiana; top 37% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.44 | 0.20 | 0.48 | top 5% in Louisiana; top 41% in the U.S. |
| Total nursing staff turnover (%) | 42.1 | 47.6 | 45.8 | top 30% in Louisiana; top 42% in the U.S. |
| RN turnover (%) | 11.1 | 41.6 | 42.9 | top 8% in Louisiana; top 4% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.17, RN 0.34, weekend 2.98. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Freda Zimmerman Trust | Organization | 5% or Greater Direct Ownership Interest | 17% | 01/01/1987 |
| Kisatchie Health, LLC | Organization | 5% or Greater Direct Ownership Interest | 67% | 01/01/1987 |
| Bolwahnn, Sheila | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2008 |
| Cantrell, Jeffrey Lee | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2013 |
| Central Management Company, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/01/2016 |
| Central Management Company, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 03/01/2016 |
| Freda Zimmerman Trust | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2001 |
| Heinen, David | Individual | ADP of the SNF | NOT APPLICABLE | 03/26/2025 |
| Kisatchie Health, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2001 |
| Naeem, Asima | Individual | ADP of the SNF | NOT APPLICABLE | 03/26/2025 |
| Price, Teddy | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2025 |
| Price, Teddy | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2025 |
| Rogers, Dawn | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/1993 |
| Shelton, James | Individual | ADP of the SNF | NOT APPLICABLE | 07/23/1990 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How is pest control handled here, and when was the last treatment or inspection?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Grand Cove Nursing & Rehabilitation Center | 0.5 mi | Lake Charles, LA | ★★☆☆☆ | 3/5 | |
| The Gardens and Guardian | 0.6 mi | Lake Charles, LA | ★★★★★ | 5/5 | |
| Lake Charles Care Center | 2.2 mi | Lake Charles, LA | ★★★☆☆ | 4/5 | |
| Rosewood Nursing Center | 2.6 mi | Lake Charles, LA | ★★☆☆☆ | 4/5 | |
| Calcasieu Community Care Center | 3.4 mi | Lake Charles, LA | ★★★☆☆ | 3/5 | |
| Landmark of Lake Charles | 3.5 mi | Lake Charles, LA | ★★★☆☆ | 4/5 | |
| Holly Hill House | 6.6 mi | Sulphur, LA | ★☆☆☆☆ | 1/5 | abuse |
| High Hope Care Center | 11.3 mi | Sulphur, LA | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 195414.