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Flagstone
12500 Castlemoor Drive, Eden Prairie, MN 55344 (opens Google Maps) · Hennepin County · (952) 942-2100· 72 certified beds · avg 67 residents/day · certified since May 1, 1986 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: PRESBYTERIAN HOMES & SERVICES (21 facilities, chain avg rating 4.3★)
3/5
Health inspection rating (on-site)
inspected Mar 20, 2026
0
Serious findings on record
$0
Fines, last 3 years
5.21
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 27 inspection findings. Open the full record below to read every finding.
The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. F-0552
The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. F-0605
The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. F-0636
View all 27 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · F-0552 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · F-0605 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Mar 20, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jul 17, 2025 | E · Potential for more than minimal harm, pattern | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Jul 17, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Jan 29, 2025 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council. · F-0565 |
| Jan 29, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule. · F-0712 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Jan 29, 2025 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| Mar 20, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 10).
All citationsSerious citations (G–L)
2024
All citations: 6
Serious citations (G–L): 0
2025
All citations: 11
Serious citations (G–L): 0
2026
All citations: 10
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 6 | 0 | D |
| 2025 | 11 | 0 | E |
| 2026 | 10 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityMinnesota averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.21
Minnesota average: 4.83
U.S. average: 3.95
Registered Nurse hours
This facility: 1.49
Minnesota average: 1.22
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.96
Minnesota average: 4.27
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Minnesota avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.21 | 4.83 | 3.95 | top 30% in Minnesota; top 10% in the U.S. |
| Registered Nurse hours | 1.49 | 1.22 | 0.69 | top 21% in Minnesota; top 5% in the U.S. |
| Weekend total nurse staffing | 4.96 | 4.27 | 3.50 | top 16% in Minnesota; top 7% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.94 | 0.69 | 0.48 | top 19% in Minnesota; top 7% in the U.S. |
| Total nursing staff turnover (%) | 37.5 | 42.2 | 45.8 | top 44% in Minnesota; top 30% in the U.S. |
| RN turnover (%) | 33.3 | 38.6 | 42.9 | top 45% in Minnesota; top 33% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.29, RN 1.23, weekend 4.08.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.29 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Flagstone. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Presbyterian Homes and Services | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/01/2021 |
| Fletcher, Jonathan | Individual | Corporate Director | NOT APPLICABLE | 02/01/2025 |
| Fletcher, Jonathan | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2025 |
| Fletcher, Jonathan | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2025 |
| Fletcher, Jonathan | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2025 |
| Meyer, Mark | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/11/2011 |
| Meyer, Mark | Individual | ADP of the SNF | NOT APPLICABLE | 03/11/2011 |
| Mielke, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2023 |
| Mielke, John | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| Pederson, Mark | Individual | Corporate Director | NOT APPLICABLE | 12/01/2025 |
| Peterson, Heidi | Individual | Corporate Director | NOT APPLICABLE | 01/01/2023 |
| Peterson, Heidi | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2025 |
| Peterson, Heidi | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2023 |
| Peterson, Heidi | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2023 |
| PHS Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/11/2011 |
| PHS Management, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/19/2025 |
| Stiner, Jennifer | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/10/2024 |
| Stiner, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 06/10/2024 |
| Umb Bank National Association | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 10/24/2019 |
| Umb Bank National Association | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 10/24/2019 |
All 20 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Presbyterian Homes & Services — 21 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Folkestone — Wayzata, MN · overall 5/5
- Gables of Boutwells Landing — Oak Park Heights, MN · overall 4/5
- Gracepointe Crossing Gables — Cambridge, MN · overall 5/5
- Harmony River Living Center — Hutchinson, MN · overall 4/5
- Heartwood — Crosby, MN · overall 5/5
- Lake Minnetonka Shores — Spring Park, MN · overall 5/5
- Langton Shores — Roseville, MN · overall 5/5
- Maranatha Care Center — Brooklyn Center, MN · overall 4/5
Listed by state, then facility name — not a ranking. Showing 8 of the 20 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you explain health changes and treatment options to residents and their families?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 38% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 20 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 90 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Friendship Village of Bloomington | 2.1 mi | Bloomington, MN | ★★★★☆ | 3/5 | |
| Hopkins Restorative Care Center | 4.4 mi | Hopkins, MN | ★☆☆☆☆ | 2/5 | |
| Hope Springs at Minnetonka | 5.4 mi | Minnetonka, MN | ★☆☆☆☆ | 2/5 | |
| Chapel View Health Care Center | 5.5 mi | Hopkins, MN | ★★★★☆ | 3/5 | |
| Aurora on France | 5.6 mi | Edina, MN | ★★★★☆ | 3/5 | |
| Minnesota Masonic Home Care Center | 5.7 mi | Bloomington, MN | ★★★★★ | 4/5 | |
| Edenbrook of Edina | 6.2 mi | Minneapolis, MN | ★★★☆☆ | 2/5 | |
| Sholom Home West | 6.3 mi | Saint Louis Park, MN | ★★★★★ | 4/5 | |
| Presbyterian Homes of Bloomington | 6.4 mi | Bloomington, MN | ★★★★★ | 4/5 | |
| St Gertrudes Health & Rehabilitation Center | 6.5 mi | Shakopee, MN | ★★★☆☆ | 2/5 | |
| Shakopee Friendship Manor | 6.8 mi | Shakopee, MN | ★★★☆☆ | 3/5 | |
| The Estates at St Louis Park LLC | 6.9 mi | Saint Louis Park, MN | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Hennepin, MN — 54 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Folkestone — Wayzata, MN · overall 5/5
- Good Samaritan Ambassador — New Hope, MN · overall 5/5
- Good Samaritan Society - Specialty Care Community — Robbinsdale, MN · overall 2/5
- Grand Avenue Rest Home — Minneapolis, MN · overall 3/5
- Haven Homes of Maple Plain — Maple Plain, MN · overall 5/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 245312.