Flagstone

Name: Flagstone
Address: 12500 CASTLEMOOR DRIVE, Eden Prairie, MN, 55344, US
Telephone: 9529422100

12500 Castlemoor Drive, Eden Prairie, MN 55344 · Hennepin County · 72 certified beds · avg 67 residents/day · certified since May 1, 1986

Part of chain: PRESBYTERIAN HOMES & SERVICES (21 facilities, chain avg rating 4.3★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.21

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (27)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 20, 2026	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Mar 20, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Mar 20, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Mar 20, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 17, 2025	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Jul 17, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 29, 2025	E · Potential for harm, repeated	The facility did not honor residents' right to form and take part in resident or family groups, such as a resident council.
Jan 29, 2025	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not make sure residents actually saw their doctor face-to-face at all required visits. Doctors must examine nursing home residents in person on a regular schedule.
Jan 29, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 29, 2025	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 20, 2024	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (9 → 10).

Year	Citations	Worst severity that year
2024	6	D
2025	11	E
2026	10	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Minnesota avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.21	4.83	3.95	top 30% in Minnesota; top 10% in the U.S.
Registered Nurse hours	1.49	1.22	0.69	top 21% in Minnesota; top 5% in the U.S.
Weekend total nurse staffing	4.96	4.27	3.50	top 16% in Minnesota; top 7% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.94	0.69	0.48	top 19% in Minnesota; top 7% in the U.S.
Total nursing staff turnover (%)	37.5	42.2	45.8	top 44% in Minnesota; top 30% in the U.S.
RN turnover (%)	33.3	38.6	42.9	top 45% in Minnesota; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.29, RN 1.23, weekend 4.08. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Presbyterian Homes and Services	Organization	5% or Greater Direct Ownership Interest	100%	09/01/2021
Fletcher, Jonathan	Individual	Corporate Director	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	Corporate Officer	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2025
Fletcher, Jonathan	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2025
Meyer, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	03/11/2011
Meyer, Mark	Individual	ADP of the SNF	NOT APPLICABLE	03/11/2011
Mielke, John	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Mielke, John	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
Pederson, Mark	Individual	Corporate Director	NOT APPLICABLE	12/01/2025
Peterson, Heidi	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Peterson, Heidi	Individual	Corporate Officer	NOT APPLICABLE	12/01/2025
Peterson, Heidi	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Peterson, Heidi	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2023
PHS Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/11/2011
PHS Management, LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/19/2025
Stiner, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	06/10/2024
Stiner, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	06/10/2024
Umb Bank National Association	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	10/24/2019
Umb Bank National Association	Organization	5% or Greater Security Interest	NOT APPLICABLE	10/24/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you explain health changes and treatment options to residents and their families?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Friendship Village of Bloomington	2.1 mi	Bloomington, MN	★★★★☆	3/5
Hopkins Restorative Care Center	4.4 mi	Hopkins, MN	★☆☆☆☆	2/5
Hope Springs at Minnetonka	5.4 mi	Minnetonka, MN	★☆☆☆☆	2/5
Chapel View Health Care Center	5.5 mi	Hopkins, MN	★★★★☆	3/5
Aurora on France	5.6 mi	Edina, MN	★★★★☆	3/5
Minnesota Masonic Home Care Center	5.7 mi	Bloomington, MN	★★★★★	4/5
Edenbrook of Edina	6.2 mi	Minneapolis, MN	★★★☆☆	2/5
Sholom Home West	6.3 mi	Saint Louis Park, MN	★★★★★	4/5
Presbyterian Homes of Bloomington	6.4 mi	Bloomington, MN	★★★★★	4/5
St Gertrudes Health & Rehabilitation Center	6.5 mi	Shakopee, MN	★★★☆☆	2/5
Shakopee Friendship Manor	6.8 mi	Shakopee, MN	★★★☆☆	3/5
The Estates at St Louis Park LLC	6.9 mi	Saint Louis Park, MN	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Eden Prairie →

Facility data as of CMS processing date 2026-08-01. CCN 245312.

The Care File

Visit checklist — Flagstone

12500 Castlemoor Drive, Eden Prairie, MN 55344 · 9529422100

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 245312 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)