Chapel View Health Care Center

Name: Chapel View Health Care Center
Address: 615 MINNETONKA MILLS ROAD, Hopkins, MN, 55343, US
Telephone: 9529382761

615 Minnetonka Mills Road, Hopkins, MN 55343 · Hennepin County · 100 certified beds · avg 91 residents/day · certified since Aug 1, 1987

Part of chain: CASSIA (16 facilities, chain avg rating 4.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

$17,345

Fines, last 3 years

4.56

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, facility-wide · Apr 24, 2025 · F-0880 · triggered by a complaint

The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.

Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.

Corrected: Apr 19, 2025 (Past Non-Compliance)

▲ Actual harm, one-off · Apr 16, 2026 · F-0695 · triggered by a complaint

The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Why it matters: Mistakes in breathing care can quickly become life-threatening for residents who depend on oxygen or equipment.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 16, 2026	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Dec 4, 2025	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Dec 4, 2025	C · Minimal risk, facility-wide	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
Apr 24, 2025	▲ L · Immediate jeopardy, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide timely, quality laboratory tests to meet residents' needs. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not provide or obtain laboratory tests when a doctor ordered them, or did not promptly report the results back to the doctor who ordered them. · from a complaint
Apr 24, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Apr 2, 2025	E · Potential for harm, repeated	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Nov 21, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 26, 2024	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint
Jun 26, 2024	E · Potential for harm, repeated	The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint
Apr 18, 2024	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · from a complaint
Apr 18, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Apr 18, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Oct 5, 2023	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 5, 2023	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Oct 5, 2023	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.
Oct 5, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Oct 5, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Oct 5, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint
Oct 5, 2023	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Sep 19, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2023	8	0	F
2024	7	0	E
2025	10	1	L ▲
2026	1	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $17,345.

Date	Type	Amount / length
Apr 24, 2025	Fine	$17,345

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Minnesota avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.56	4.83	3.95	bottom 40% in Minnesota; top 21% in the U.S.
Registered Nurse hours	1.42	1.22	0.69	top 24% in Minnesota; top 6% in the U.S.
Weekend total nurse staffing	4.14	4.27	3.50	bottom 47% in Minnesota; top 19% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.01	0.69	0.48	top 16% in Minnesota; top 6% in the U.S.
Total nursing staff turnover (%)	35.5	42.2	45.8	top 36% in Minnesota; top 25% in the U.S.
RN turnover (%)	43.2	38.6	42.9	bottom 38% in Minnesota; bottom 47% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.31, RN 1.34, weekend 3.91. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Augustana Care	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2018
Cassia	Organization	5% or Greater Indirect Ownership Interest	100%	01/01/2020
Brady, Jaime	Individual	Corporate Officer	NOT APPLICABLE	10/01/2025
Brady, Jaime	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2025
Brady, Jaime	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2025
Brown, Angela	Individual	Corporate Officer	NOT APPLICABLE	01/01/2018
Brown, Angela	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2018
Cassia	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2018
Cassia	Organization	ADP of the SNF	NOT APPLICABLE	12/05/2025
Davenport, Jessica	Individual	Operational/Managerial Control	NOT APPLICABLE	02/09/2025
Ellingson, Erik	Individual	Corporate Director	NOT APPLICABLE	01/01/2018
Heyrman, Tara	Individual	Operational/Managerial Control	NOT APPLICABLE	10/12/2022
Kern, Matthew	Individual	Corporate Officer	NOT APPLICABLE	01/01/2018
Klein, Andrew	Individual	Operational/Managerial Control	NOT APPLICABLE	05/03/2022
Kuka, Kelly	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2018
Libbon, Paul	Individual	Corporate Officer	NOT APPLICABLE	10/01/2025
Libbon, Paul	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2025
Libbon, Paul	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2025
Mason, Krissa	Individual	Corporate Officer	NOT APPLICABLE	10/01/2025
Mason, Krissa	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"How quickly are lab tests done and results acted on when a resident's doctor orders them?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Sholom Home West	0.9 mi	Saint Louis Park, MN	★★★★★	4/5
Hopkins Restorative Care Center	1.3 mi	Hopkins, MN	★☆☆☆☆	2/5
The Estates at St Louis Park LLC	1.6 mi	Saint Louis Park, MN	★★★☆☆	2/5
The Villas at the Cedars	2.0 mi	Saint Louis Park, MN	★☆☆☆☆	1/5
The Villas at St Louis Park	2.7 mi	Saint Louis Park, MN	★★☆☆☆	2/5
The Villas at the Park	3.3 mi	Saint Louis Park, MN	★★☆☆☆	2/5
The Villas at Brookview	4.1 mi	Golden Valley, MN	★☆☆☆☆	1/5
Jones Harrison Residence	4.3 mi	Minneapolis, MN	★★★☆☆	2/5
Hope Springs at Minnetonka	4.5 mi	Minnetonka, MN	★☆☆☆☆	2/5
Aurora on France	4.9 mi	Edina, MN	★★★★☆	3/5
Edenbrook of Edina	5.1 mi	Minneapolis, MN	★★★☆☆	2/5
Covenant Living of Golden Valley Care & Rehab Ctr	5.2 mi	Golden Valley, MN	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Hopkins →

Facility data as of CMS processing date 2026-08-01. CCN 245493.

The Care File

Visit checklist — Chapel View Health Care Center

615 Minnetonka Mills Road, Hopkins, MN 55343 · 9529382761

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $17,345

Most serious findings on record:

▲ Apr 24, 2025 (F-0880, Immediate jeopardy, facility-wide): The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
▲ Apr 16, 2026 (F-0695, Actual harm, one-off): The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "How quickly are lab tests done and results acted on when a resident's doctor orders them?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 245493 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)