Heartwood
503 Heartwood Drive, Crosby, MN 56441 · Crow Wing County · 54 certified beds · avg 49 residents/day · certified since Feb 1, 1980
Part of chain: PRESBYTERIAN HOMES & SERVICES (21 facilities, chain avg rating 4.3★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jul 23, 2025 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Aug 7, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 7, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Aug 7, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 7, 2024 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Jul 19, 2023 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (4 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | E |
| 2024 | 4 | 0 | E |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Minnesota avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.93 | 4.83 | 3.95 | top 43% in Minnesota; top 15% in the U.S. |
| Registered Nurse hours | 1.66 | 1.22 | 0.69 | top 14% in Minnesota; top 3% in the U.S. |
| Weekend total nurse staffing | 4.31 | 4.27 | 3.50 | top 46% in Minnesota; top 15% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.92 | 0.69 | 0.48 | top 20% in Minnesota; top 7% in the U.S. |
| Total nursing staff turnover (%) | 46.3 | 42.2 | 45.8 | bottom 35% in Minnesota; bottom 46% in the U.S. |
| RN turnover (%) | 12.5 | 38.6 | 42.9 | top 8% in Minnesota; top 6% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.30, RN 1.45, weekend 3.77. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: —/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Crosby Senior Services | Organization | 5% or Greater Direct Ownership Interest | — | 11/09/2022 |
| Cuyuna Regional Medical Center | Organization | 5% or Greater Direct Ownership Interest | — | 11/09/2022 |
| Presbyterian Homes Housing and Assisted Living, INC. | Organization | 5% or Greater Direct Ownership Interest | — | 11/09/2022 |
| Berg, Katie | Individual | Corporate Director | NOT APPLICABLE | 05/17/2023 |
| Berg, Katie | Individual | Corporate Officer | NOT APPLICABLE | 05/17/2023 |
| Berg, Katie | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/02/2025 |
| Berg, Katie | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2025 |
| Blank, Kimberly | Individual | Corporate Director | NOT APPLICABLE | 05/17/2023 |
| Blank, Kimberly | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/02/2025 |
| Blank, Kimberly | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2025 |
| Burgstaler, Lori | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2025 |
| Crosby Senior Services | Organization | ADP of the SNF | NOT APPLICABLE | 01/02/2025 |
| Cuyuna Range Hospital District | Organization | ADP of the SNF | NOT APPLICABLE | 01/22/2025 |
| Cuyuna Regional Medical Center | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/17/2023 |
| Cuyuna Regional Medical Center | Organization | ADP of the SNF | NOT APPLICABLE | 01/02/2025 |
| Goodwin, David | Individual | Corporate Director | NOT APPLICABLE | 05/17/2023 |
| Goodwin, David | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2025 |
| Grams, Jennifer | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/08/2025 |
| Grams, Jennifer | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2025 |
| Hall, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 01/02/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Aicota Health Care Center | 10.7 mi | Aitkin, MN | ★★☆☆☆ | 2/5 | |
| Aitkin Health Services | 11.3 mi | Aitkin, MN | ★★☆☆☆ | 2/5 | |
| Good Samaritan Society - Bethany | 16.2 mi | Brainerd, MN | ★★★★★ | 4/5 | |
| Good Samaritan Society - Woodland | 16.9 mi | Brainerd, MN | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 245232.