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Complete Care at Arbors
1750 Route 37 West, Toms River, NJ 08757 (opens Google Maps) · Ocean County · (732) 914-0090· 120 certified beds · avg 108 residents/day · certified since Jul 14, 1994 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)
3/5
Health inspection rating (on-site)
inspected Mar 27, 2025
0
Serious findings on record
$0
Fines, last 3 years
2.85
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 22 inspection findings. Open the full record below to read every finding.
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658
The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
View all 22 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 27, 2025 | E · Potential for more than minimal harm, pattern | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Mar 27, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677 |
| Mar 27, 2025 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Mar 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698 |
| Mar 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Mar 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Mar 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 17, 2024 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 17, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| May 17, 2024 | C · Potential for minimal harm, widespread | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. · F-0577 |
| May 11, 2022 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| May 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · F-0558 |
| May 11, 2022 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| May 11, 2022 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| May 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 11, 2022 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 8).
All citationsSerious citations (G–L)
2022
All citations: 6
Serious citations (G–L): 0
2024
All citations: 8
Serious citations (G–L): 0
2025
All citations: 8
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 6 | 0 | E |
| 2024 | 8 | 0 | E |
| 2025 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew Jersey averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 2.85
New Jersey average: 3.88
U.S. average: 3.95
Registered Nurse hours
This facility: 0.52
New Jersey average: 0.67
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.50
New Jersey average: 3.53
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New Jersey avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.85 | 3.88 | 3.95 | bottom 2% in New Jersey; bottom 9% in the U.S. |
| Registered Nurse hours | 0.52 | 0.67 | 0.69 | bottom 44% in New Jersey; bottom 41% in the U.S. |
| Weekend total nurse staffing | 2.50 | 3.53 | 3.50 | bottom 2% in New Jersey; bottom 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.40 | 0.50 | 0.48 | top 50% in New Jersey; top 49% in the U.S. |
| Total nursing staff turnover (%) | 49.5 | 39.7 | 45.8 | bottom 24% in New Jersey; bottom 38% in the U.S. |
| RN turnover (%) | 53.3 | 37.7 | 42.9 | bottom 20% in New Jersey; bottom 31% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.17, RN 0.58, weekend 2.77.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.17 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Complete Care at Arbors. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Eef Capital LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/01/2019 |
| NJ Oc Holdco Opco II LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/01/2019 |
| NJ Oc Mezzco Opco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/01/2019 |
| Peace Capital LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/01/2019 |
| Schlaff, Benny | Individual | 5% or Greater Indirect Ownership Interest | — | 09/01/2019 |
| Schlaff, Nachum | Individual | 5% or Greater Indirect Ownership Interest | — | 09/01/2019 |
| Arbors Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Boyle, Jacqueline | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Eef Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Hoch, Robert | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/01/2019 |
| Hoch, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2019 |
| Issa, Mousa | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2019 |
| Issa, Mousa | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Mercado, Wanda | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2019 |
| Mercado, Wanda | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| NJ Oc Holdco Propco LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Patel, Akshay | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2019 |
| Patel, Akshay | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Peace Capital LLC | Organization | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
| Schlaff, Benny | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2019 |
Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Complete Care — 85 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Complete Care at Barn Hill — Newton, NJ · overall 5/5
- Complete Care at Bayshore LLC — Holmdel, NJ · overall 4/5
- Complete Care at Bey Lea, LLC — Toms River, NJ · overall 4/5
- Complete Care at Brakeley Park — Phillipsburg, NJ · overall 2/5
- Complete Care at Brick LLC — Brick, NJ · overall 3/5
- Complete Care at Burlington Woods, LLC — Burlington, NJ · overall 4/5
- Complete Care at Cedar Grove — Cedar Grove, NJ · overall 4/5
- Complete Care at Chestnut Hill LLC — Passaic, NJ · overall 1/5
Listed by state, then facility name — not a ranking. Showing 8 of the 84 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the New Jersey midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 50% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 26 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 43 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Aristacare at Manchester LLC | 2.1 mi | Manchester, NJ | ★★★★★ | 4/5 | |
| Complete Care at Holiday City | 2.4 mi | Toms River, NJ | ★★★☆☆ | 3/5 | |
| Community Medical Center Tcu | 2.8 mi | Toms River, NJ | ★★★★★ | 5/5 | |
| Hampton Ridge Healthcare and Rehabilitation | 3.0 mi | Toms River, NJ | ★★★★☆ | 3/5 | |
| Childrens Specialized Hospital Toms River | 3.0 mi | Toms River, NJ | ★★★★★ | 4/5 | |
| Shore Gardens Rehabilitation and Nursing Center | 3.2 mi | Toms River, NJ | ★☆☆☆☆ | 1/5 | |
| Complete Care at Green Acres | 3.4 mi | Toms River, NJ | ★★★★★ | 5/5 | |
| Rose Garden Nursing and Rehabilitation Center | 3.9 mi | Toms River, NJ | ★★☆☆☆ | 2/5 | abuse |
| Complete Care at Bey Lea, LLC | 4.0 mi | Toms River, NJ | ★★★★☆ | 4/5 | |
| Harrogate Village | 5.0 mi | Lakewood, NJ | ★★★★★ | 4/5 | |
| Leisure Chateau Rehabilitation | 5.5 mi | Lakewood, NJ | ★★★★★ | 4/5 | |
| Aristacare at Whiting | 5.5 mi | Whiting, NJ | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Ocean, NJ — 32 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Complete Care at Brick LLC — Brick, NJ · overall 3/5
- Complete Care at Laurelton, LLC — Brick, NJ · overall 3/5
- Complete Care at Shorrock — Brick, NJ · overall 5/5
- Concord Healthcare & Rehabilitation Center — Lakewood, NJ · overall 5/5
- Crest Pointe Rehabilitation and Healthcare Center — Pt Pleasant, NJ · overall 1/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 315333.
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