Complete Care at Arbors

Name: Complete Care at Arbors
Address: 1750 ROUTE 37 WEST, Toms River, NJ, 08757, US
Telephone: 7329140090

1750 Route 37 West, Toms River, NJ 08757 · Ocean County · 120 certified beds · avg 108 residents/day · certified since Jul 14, 1994

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.85

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 27, 2025	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 27, 2025	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Mar 27, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 17, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 17, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
May 17, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 17, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint
May 17, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 17, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 17, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
May 17, 2024	C · Minimal risk, facility-wide	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
May 11, 2022	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
May 11, 2022	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
May 11, 2022	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 11, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
May 11, 2022	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 11, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 8).

Year	Citations	Worst severity that year
2022	6	E
2024	8	E
2025	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.85	3.88	3.95	bottom 2% in New Jersey; bottom 9% in the U.S.
Registered Nurse hours	0.52	0.67	0.69	bottom 44% in New Jersey; bottom 41% in the U.S.
Weekend total nurse staffing	2.50	3.53	3.50	bottom 2% in New Jersey; bottom 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.40	0.50	0.48	top 50% in New Jersey; top 49% in the U.S.
Total nursing staff turnover (%)	49.5	39.7	45.8	bottom 24% in New Jersey; bottom 38% in the U.S.
RN turnover (%)	53.3	37.7	42.9	bottom 20% in New Jersey; bottom 31% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.17, RN 0.58, weekend 2.77. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Eef Capital LLC	Organization	5% or Greater Indirect Ownership Interest	—	09/01/2019
NJ Oc Holdco Opco II LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/01/2019
NJ Oc Mezzco Opco LLC	Organization	5% or Greater Indirect Ownership Interest	—	09/01/2019
Peace Capital LLC	Organization	5% or Greater Indirect Ownership Interest	—	09/01/2019
Schlaff, Benny	Individual	5% or Greater Indirect Ownership Interest	—	09/01/2019
Schlaff, Nachum	Individual	5% or Greater Indirect Ownership Interest	—	09/01/2019
Arbors Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2019
Boyle, Jacqueline	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2019
Eef Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2019
Hoch, Robert	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/01/2019
Hoch, Robert	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
Issa, Mousa	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
Issa, Mousa	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2019
Mercado, Wanda	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
Mercado, Wanda	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2019
NJ Oc Holdco Propco LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2019
Patel, Akshay	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
Patel, Akshay	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2019
Peace Capital LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2019
Schlaff, Benny	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Aristacare at Manchester LLC	2.1 mi	Manchester, NJ	★★★★★	4/5
Complete Care at Holiday City	2.4 mi	Toms River, NJ	★★★☆☆	3/5
Community Medical Center Tcu	2.8 mi	Toms River, NJ	★★★★★	5/5
Hampton Ridge Healthcare and Rehabilitation	3.0 mi	Toms River, NJ	★★★★☆	3/5
Childrens Specialized Hospital Toms River	3.0 mi	Toms River, NJ	★★★★★	4/5
Shore Gardens Rehabilitation and Nursing Center	3.2 mi	Toms River, NJ	★☆☆☆☆	1/5
Complete Care at Green Acres	3.4 mi	Toms River, NJ	★★★★★	5/5
Rose Garden Nursing and Rehabilitation Center	3.9 mi	Toms River, NJ	★★☆☆☆	2/5	abuse
Complete Care at Bey Lea, LLC	4.0 mi	Toms River, NJ	★★★★☆	4/5
Harrogate Village	5.0 mi	Lakewood, NJ	★★★★★	4/5
Leisure Chateau Rehabilitation	5.5 mi	Lakewood, NJ	★★★★★	4/5
Aristacare at Whiting	5.5 mi	Whiting, NJ	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Toms River →

Facility data as of CMS processing date 2026-08-01. CCN 315333.

The Care File

Visit checklist — Complete Care at Arbors

1750 Route 37 West, Toms River, NJ 08757 · 7329140090

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315333 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)