Brookdale Carriage Club Providence
5804 Old Providence Road, Charlotte, NC 28226 · Mecklenburg County · 14 certified beds · avg 8 residents/day · certified since Apr 3, 1997
Part of chain: BROOKDALE SENIOR LIVING (12 facilities, chain avg rating 3.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 7, 2026 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Apr 7, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 7, 2025 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint |
| Apr 7, 2025 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Feb 21, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 21, 2024 | F · Potential for harm, facility-wide | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| Feb 21, 2024 | E · Potential for harm, repeated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Feb 21, 2024 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Feb 21, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Feb 21, 2024 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| Feb 21, 2024 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (3 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 7 | 0 | F |
| 2025 | 3 | 0 | E |
| 2026 | 1 | 0 | C |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 10.16 | 4.01 | 3.95 | top 1% in North Carolina; top 1% in the U.S. |
| Registered Nurse hours | 4.15 | 0.64 | 0.69 | top 1% in North Carolina; top 1% in the U.S. |
| Weekend total nurse staffing | 8.41 | 3.56 | 3.50 | top 1% in North Carolina; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 2.41 | 0.41 | 0.48 | top 1% in North Carolina; top 1% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 49.0 | 45.8 | — |
| RN turnover (%) | 0.0 | 45.7 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.55, RN 3.49, weekend 7.08. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| BKD FM Holding Company LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/29/2011 |
| Brookdale Senior Living Communities INC | Organization | Direct Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Brookdale Senior Living INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 07/26/2006 |
| Febc-Alt Holdings INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Febc-Alt Investors LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/15/2023 |
| Kaestner, Henry | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| Kussow, Dawn | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| White, Chadwick | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| American Retirement Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 09/06/2025 |
| Arc Managment LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/01/2007 |
| Arclp-Charlotte LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/26/1996 |
| Asher, Jordan | Individual | ADP of the SNF | NOT APPLICABLE | 02/24/2020 |
| Bowman, Kevin | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2021 |
| Brookdale Senior Living Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 12/15/2023 |
| Brookdale Senior Living INC | Organization | ADP of the SNF | NOT APPLICABLE | 07/26/2006 |
| Clontz, Stephanie | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/13/2025 |
| Clontz, Stephanie | Individual | ADP of the SNF | NOT APPLICABLE | 09/06/2025 |
| Drayton, Claudia | Individual | ADP of the SNF | NOT APPLICABLE | 06/18/2024 |
| Febc-Alt Holdings INC | Organization | ADP of the SNF | NOT APPLICABLE | 12/15/2023 |
| Febc-Alt Investors LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/15/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Where do you post your daily staffing numbers, and can I see today's?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Sardis Oaks | 1.7 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Pelican Health Randolph LLC | 2.7 mi | Charlotte, NC | ★☆☆☆☆ | 2/5 | |
| The Sharon at Southpark | 2.8 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Briar Creek Health Center | 3.3 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Matthews Health & Rehab Center | 3.3 mi | Matthews, NC | ★★☆☆☆ | 2/5 | |
| White Oak Manor - Charlotte | 3.6 mi | Charlotte, NC | ★☆☆☆☆ | 1/5 | |
| The Stewart Health Center | 3.7 mi | Charlotte, NC | ★★☆☆☆ | 2/5 | |
| Redwood Health & Rehab | 5.0 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Pelican Health at Charlotte | 5.2 mi | Charlotte, NC | ★★☆☆☆ | 1/5 | SFF |
| Royal Park Rehabilitation & Health Center | 5.3 mi | Matthews, NC | ★★☆☆☆ | 2/5 | |
| Willowbrooke Court SC Ctr at Matthews Glen | 5.3 mi | Matthews, NC | ★★★★★ | 4/5 | |
| Wilora Lake Healthcare | 5.7 mi | Charlotte, NC | ★★☆☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 345482.