North CarolinaCharlotte

Wilora Lake Healthcare

6001 Wilora Lake Road, Charlotte, NC 28212 · Mecklenburg County · 70 certified beds · avg 61 residents/day · certified since Sep 26, 1995

Abuse citation flag (CMS)

Part of chain: AVARDIS HEALTH (38 facilities, chain avg rating 2.0★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
3.23
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

DateSeverityWhat the facility was cited for
Apr 24, 2026E · Potential for harm, repeatedThe facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Apr 24, 2026D · Potential for harm, one-offThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Apr 24, 2026D · Potential for harm, one-offThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 24, 2026B · Minimal risk, repeatedThe facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Feb 20, 2025D · Potential for harm, one-offThe facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences.
Feb 20, 2025D · Potential for harm, one-offThe facility did not keep residents' personal and medical information private and confidential. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 20, 2025D · Potential for harm, one-offThe facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Feb 20, 2025D · Potential for harm, one-offThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 4).

YearCitationsSerious (G–L)Worst severity that year
2025100D
202640E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

MeasureThis facilityNorth Carolina avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)3.234.013.95bottom 17% in North Carolina; bottom 23% in the U.S.
Registered Nurse hours0.460.640.69bottom 35% in North Carolina; bottom 31% in the U.S.
Weekend total nurse staffing2.863.563.50bottom 16% in North Carolina; bottom 23% in the U.S.
Weekend RN hours (not acuity-adjusted)0.210.410.48bottom 22% in North Carolina; bottom 15% in the U.S.
Total nursing staff turnover (%)66.249.045.8bottom 13% in North Carolina; bottom 9% in the U.S.
RN turnover (%)72.745.742.9bottom 11% in North Carolina; bottom 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.17, RN 0.45, weekend 2.80. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / managerTypeRoleStakeSince
Charlotte Parentco LLCOrganizationDirect Ownership InterestNOT APPLICABLE06/01/2025
Mecklenburg Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Ncop Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Nu C II Irrevocable TrustOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Nu C Irrevocable TrustOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
SNF Care Centers LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Zenith Holdco II LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Zenith Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Bryant, DerecaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Bryant, DerecaIndividualADP of the SNFNOT APPLICABLE05/01/2025
Clements, ThadIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Clements, ThadIndividualADP of the SNFNOT APPLICABLE05/01/2025
FC Encore Charlotte, LLCOrganization5% or Greater Security InterestNOT APPLICABLE05/01/2025
FC Encore Charlotte, LLCOrganizationADP of the SNFNOT APPLICABLE05/01/2025
Hill, KeizmaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Hill, KeizmaIndividualADP of the SNFNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualManaging Control - Governing BodyNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualADP of the SNFNOT APPLICABLE05/01/2025
Jones, TequillaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

Nearby facilities (within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Redwood Health & Rehab0.7 miCharlotte, NC★★★☆☆3/5
Asbury Health and Rehabilitation Center2.0 miCharlotte, NC★★☆☆☆2/5
Peak Resources - Charlotte2.5 miCharlotte, NC★★★☆☆3/5
White Oak Manor - Charlotte2.6 miCharlotte, NC★☆☆☆☆1/5
Pine Crest Health & Rehabilitation2.7 miCharlotte, NC★☆☆☆☆1/5
Pelican Health at Charlotte3.7 miCharlotte, NC★★☆☆☆1/5SFF
Pelican Health Randolph LLC3.9 miCharlotte, NC★☆☆☆☆2/5
Sardis Oaks4.4 miCharlotte, NC★★★☆☆3/5
Novant Health Presbyterian Medical Center-Snu4.5 miCharlotte, NC★★★★★5/5
Crown Haven Health and Rehabilitation5.0 miCharlotte, NC★★☆☆☆1/5
Brookdale Carriage Club Providence5.7 miCharlotte, NC★★★★★5/5
Rockwell Park Rehabilitation and Healthcare Center6.1 miCharlotte, NC—/5SFF

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Facility data as of CMS processing date 2026-08-01. CCN 345473.