North Carolina ›Charlotte

Wilora Lake Healthcare

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6001 Wilora Lake Road, Charlotte, NC 28212 (opens Google Maps) · Mecklenburg County · (704) 563-2922· 70 certified beds · avg 61 residents/day · certified since Sep 26, 1995 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Abuse citation flag (CMS)

What the abuse flag means →

Part of chain: AVARDIS HEALTH (38 facilities, chain avg rating 2.0★)

The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.

2/5
Health inspection rating (on-site)
inspected Apr 24, 2026
0
Serious findings on record
$0
Fines, last 3 years
3.23
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

  1. E · Potential for more than minimal harm, pattern

    The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint F-0602

  2. D · Potential for more than minimal harm, isolated

    The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint F-0677

  3. D · Potential for more than minimal harm, isolated

    The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Apr 24, 2026E · Potential for more than minimal harm, patternThe facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint · F-0602
Apr 24, 2026D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint · F-0677
Apr 24, 2026D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Apr 24, 2026B · Potential for minimal harm, patternThe facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · F-0553
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not keep residents' personal and medical information private and confidential. · from a complaint · F-0583
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · from a complaint · F-0623
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not let a resident return after a hospital stay or approved leave that lasted longer than the facility's bed-hold policy allowed. Residents generally have the right to come back to the next available bed. · from a complaint · F-0626
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint · F-0641
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
Feb 20, 2025D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 4).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2025
All citations: 10
Serious citations (G–L): 0
2026
All citations: 4
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
2025100D
202640E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityNorth Carolina averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.23
North Carolina average: 4.01
U.S. average: 3.95
Registered Nurse hours
This facility: 0.46
North Carolina average: 0.64
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.86
North Carolina average: 3.56
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityNorth Carolina avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)3.234.013.95bottom 17% in North Carolina; bottom 23% in the U.S.
Registered Nurse hours0.460.640.69bottom 35% in North Carolina; bottom 31% in the U.S.
Weekend total nurse staffing2.863.563.50bottom 16% in North Carolina; bottom 23% in the U.S.
Weekend RN hours (not acuity-adjusted)0.210.410.48bottom 22% in North Carolina; bottom 15% in the U.S.
Total nursing staff turnover (%)66.249.045.8bottom 13% in North Carolina; bottom 9% in the U.S.
RN turnover (%)72.745.742.9bottom 11% in North Carolina; bottom 9% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.17, RN 0.45, weekend 2.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.17 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Wilora Lake Healthcare. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

Owner / managerTypeRoleStakeSince
Charlotte Parentco LLCOrganizationDirect Ownership InterestNOT APPLICABLE06/01/2025
Mecklenburg Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Ncop Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Nu C II Irrevocable TrustOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Nu C Irrevocable TrustOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
SNF Care Centers LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Zenith Holdco II LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Zenith Holdco LLCOrganizationIndirect Ownership InterestNOT APPLICABLE06/01/2025
Bryant, DerecaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Bryant, DerecaIndividualADP of the SNFNOT APPLICABLE05/01/2025
Clements, ThadIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Clements, ThadIndividualADP of the SNFNOT APPLICABLE05/01/2025
FC Encore Charlotte, LLCOrganization5% or Greater Security InterestNOT APPLICABLE05/01/2025
FC Encore Charlotte, LLCOrganizationADP of the SNFNOT APPLICABLE05/01/2025
Hill, KeizmaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Hill, KeizmaIndividualADP of the SNFNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualManaging Control - Governing BodyNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025
Hoback, TiffanyIndividualADP of the SNFNOT APPLICABLE05/01/2025
Jones, TequillaIndividualOperational/Managerial ControlNOT APPLICABLE05/01/2025

Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Avardis Health — 38 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 37 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
  • "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
  • "How are residents and families included in care plan meetings, and how often do those meetings happen?"
  • "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
  • "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
  • "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"

Also worth asking anywhere

  • "Your weekend nurse staffing is reported below the North Carolina midpoint — how does the weekend schedule differ from a weekday?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 66% total nursing staff turnover here — who on the care team has been with you longest?"
  • "The ownership record on file lists 26 owning or managing parties — who makes the decisions about staffing levels?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 39 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Redwood Health & Rehab0.7 miCharlotte, NC★★★☆☆3/5
Asbury Health and Rehabilitation Center2.0 miCharlotte, NC★★☆☆☆2/5
Peak Resources - Charlotte2.5 miCharlotte, NC★★★☆☆3/5
White Oak Manor - Charlotte2.6 miCharlotte, NC★☆☆☆☆1/5
Pine Crest Health & Rehabilitation2.7 miCharlotte, NC★☆☆☆☆1/5
Pelican Health at Charlotte3.7 miCharlotte, NC★★☆☆☆1/5SFF
Pelican Health Randolph LLC3.9 miCharlotte, NC★☆☆☆☆2/5
Sardis Oaks4.4 miCharlotte, NC★★★☆☆3/5
Novant Health Presbyterian Medical Center-Snu4.5 miCharlotte, NC★★★★★5/5
Crown Haven Health and Rehabilitation5.0 miCharlotte, NC★★☆☆☆1/5
Brookdale Carriage Club Providence5.7 miCharlotte, NC★★★★★5/5
Rockwell Park Rehabilitation and Healthcare Center6.1 miCharlotte, NC—/5SFF

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Mecklenburg, NC — 29 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Charlotte →

Facility data as of CMS processing date 2026-08-01. CCN 345473.

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