Brookdale Westlake Village
28450 Westlake Village Drive, Westlake, OH 44145 · Cuyahoga County · 60 certified beds · avg 55 residents/day · certified since Feb 3, 2009
Part of chain: BROOKDALE SENIOR LIVING (12 facilities, chain avg rating 3.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (9)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 22, 2026 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint |
| Apr 22, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Apr 22, 2026 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Apr 22, 2026 | C · Minimal risk, facility-wide | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint |
| Oct 3, 2024 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Oct 6, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Oct 6, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Oct 20, 2022 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Nov 15, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 1 | 0 | D |
| 2022 | 1 | 0 | D |
| 2023 | 2 | 0 | D |
| 2024 | 1 | 0 | D |
| 2026 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.23 | 3.45 | 3.95 | top 11% in Ohio; top 31% in the U.S. |
| Registered Nurse hours | 1.13 | 0.60 | 0.69 | top 4% in Ohio; top 11% in the U.S. |
| Weekend total nurse staffing | 3.60 | 3.07 | 3.50 | top 14% in Ohio; top 38% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.84 | 0.42 | 0.48 | top 4% in Ohio; top 10% in the U.S. |
| Total nursing staff turnover (%) | 44.6 | 48.7 | 45.8 | top 39% in Ohio; top 49% in the U.S. |
| RN turnover (%) | 37.5 | 43.9 | 42.9 | top 39% in Ohio; top 42% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.27, RN 1.14, weekend 3.63. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| BKD FM Holding Company LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 12/23/2008 |
| Kaestner, Henry | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| Kussow, Dawn | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| White, Chadwick | Individual | Indirect Ownership Interest | NOT APPLICABLE | 04/30/2025 |
| American Retirement Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Arc Westlake Village, INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/18/2007 |
| Asher, Jordan | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/24/2025 |
| BKD FM Holding Company LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Brookdale Senior Living INC | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Drayton, Claudia | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/24/2025 |
| Fioravanti, Mark | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/24/2025 |
| Freed, Victoria | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/24/2025 |
| Gendics, Augustine | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/28/2020 |
| Hausman, Joshua | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/24/2025 |
| Jones Lang Lasalle Incorporated | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 08/31/2017 |
| Kaestner, Henry | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/21/2022 |
| Kaestner, Henry | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2022 |
| Kussow, Dawn | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/15/2024 |
| La Marre, Kevin | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/22/2017 |
| La Marre, Kevin | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/24/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Crocker Pointe Health and Rehabilitation | 0.6 mi | Westlake, OH | —/5 | ||
| Lutheran Home | 1.5 mi | Westlake, OH | ★★★★☆ | 4/5 | |
| Life Care Center of Westlake | 1.6 mi | Westlake, OH | ★★☆☆☆ | 2/5 | |
| Joshua Tree Care Center | 1.7 mi | North Olmsted, OH | ★★★★☆ | 4/5 | |
| Rae Ann Suburban | 1.7 mi | Westlake, OH | ★★☆☆☆ | 1/5 | |
| Rae-Ann Westlake | 1.8 mi | Westlake, OH | ★★★★☆ | 4/5 | |
| Avon Place Healthcare Center | 2.3 mi | Avon, OH | ★★☆☆☆ | 3/5 | |
| Huntington Woods Care & Rehab Center | 2.5 mi | Westlake, OH | ★★★★★ | 5/5 | |
| O'Neill Healthcare Bay Village | 2.9 mi | Bay Village, OH | ★★☆☆☆ | 2/5 | |
| Gardens of North Olmsted | 3.3 mi | North Olmsted, OH | ★★☆☆☆ | 1/5 | |
| Health Center at the Renaissance | 3.4 mi | Olmsted TWP, OH | ★★★★☆ | 4/5 | |
| O'Neill Healthcare North Olmsted | 3.6 mi | North Olmsted, OH | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 366373.