Brookdale Lakeway SNF
1917 Lohmans Crossing Rd, Lakeway, TX 78734 · Travis County · 98 certified beds · avg 44 residents/day · certified since Mar 20, 2007
Part of chain: BROOKDALE SENIOR LIVING (12 facilities, chain avg rating 3.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Jan 14, 2025 · F-0584 · triggered by a complaint
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Why it matters: An unsafe or unclean environment affects residents' health, comfort, and dignity every single day.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Feb 11, 2025 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Sep 1, 2024 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 5, 2024 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Sep 1, 2024 · F-0607 · triggered by a complaint
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 5, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (23)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Aug 21, 2025 | F · Potential for harm, facility-wide | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. |
| Aug 21, 2025 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Aug 21, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 21, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 21, 2025 | C · Minimal risk, facility-wide | The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency. |
| Aug 21, 2025 | C · Minimal risk, facility-wide | The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. |
| Jan 14, 2025 | ▲ K · Immediate jeopardy, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| Oct 7, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint |
| Sep 1, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Sep 1, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint |
| Jul 31, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 31, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Jul 31, 2024 | B · Minimal risk, repeated | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jun 9, 2023 | F · Potential for harm, facility-wide | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jun 9, 2023 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jun 9, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jun 9, 2023 | E · Potential for harm, repeated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jun 9, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jun 9, 2023 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Jun 9, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| Jun 9, 2023 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | F |
| 2024 | 8 | 2 | J ▲ |
| 2025 | 7 | 1 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $91,420.
| Date | Type | Amount / length |
|---|---|---|
| Jan 14, 2025 | Fine | $74,848 |
| Sep 1, 2024 | Fine | $16,572 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Texas avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.27 | 3.46 | 3.95 | bottom 46% in Texas; bottom 25% in the U.S. |
| Registered Nurse hours | 0.71 | 0.44 | 0.69 | top 9% in Texas; top 36% in the U.S. |
| Weekend total nurse staffing | 2.73 | 3.04 | 3.50 | bottom 33% in Texas; bottom 18% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.56 | 0.34 | 0.48 | top 10% in Texas; top 26% in the U.S. |
| Total nursing staff turnover (%) | 55.3 | 55.3 | 45.8 | bottom 42% in Texas; bottom 24% in the U.S. |
| RN turnover (%) | 55.6 | 54.6 | 42.9 | bottom 48% in Texas; bottom 28% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.37, RN 0.73, weekend 2.82. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brookdale Senior Living INC | Organization | 5% or Greater Indirect Ownership Interest | 100% | 12/23/2008 |
| American Retirement Corporation | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Arc Lakeway SNF, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Asher, Jordan | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/24/2020 |
| Brookdale Senior Living INC | Organization | ADP of the SNF | NOT APPLICABLE | 12/23/2008 |
| Drayton, Claudia | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/18/2024 |
| Fioravanti, Mark | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/13/2025 |
| Freed, Victoria | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/29/2019 |
| Fry, Liam | Individual | ADP of the SNF | NOT APPLICABLE | 07/25/2025 |
| Hausman, Joshua | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/24/2025 |
| Ibarra, Cynthia | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/22/2025 |
| Kaestner, Henry | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Kaestner, Henry | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2022 |
| Kussow, Dawn | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/23/2024 |
| La Marre, Kevin | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/05/2024 |
| LBMC PC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Leblanc, Jacob | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/22/2025 |
| Leblanc, Jacob | Individual | ADP of the SNF | NOT APPLICABLE | 07/25/2025 |
| Leskowicz, Joanne | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2016 |
| Mace, Elizabeth | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/18/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Where do you post the contact information for the state agency and the ombudsman, in case we ever need to file a complaint?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Park Manor Bee Cave | 3.1 mi | Bee Cave, TX | ★☆☆☆☆ | 1/5 | |
| Longhorn Village | 3.9 mi | Austin, TX | ★★★★★ | 5/5 | |
| Querencia at Barton Creek | 7.7 mi | Austin, TX | ★★★★★ | 4/5 | |
| Stonebridge Health Rehab | 8.6 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Brush Country Nursing and Rehabilitation | 11.8 mi | Austin, TX | ★☆☆☆☆ | 1/5 | |
| Brookdale Westlake Hills | 12.6 mi | Austin, TX | ★★☆☆☆ | 2/5 | |
| Barton Valley Rehabilitation and Healthcare Center | 12.9 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| Avir at Dripping Springs | 12.9 mi | Dripping Springs, TX | ★★★★☆ | 5/5 | |
| Austin Wellness & Rehabilitation | 13.0 mi | Austin, TX | ★☆☆☆☆ | 1/5 | |
| Sage Park Austin | 13.1 mi | Austin, TX | ★★★☆☆ | 3/5 | |
| The Arbour at Westminster Manor | 13.4 mi | Austin, TX | ★★★★★ | 4/5 | |
| West Oaks Nursing and Rehabilitation Center | 14.0 mi | Austin, TX | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 676131.