The Stewart Health Center
6920 Marching Duck Drive, Charlotte, NC 28210 · Mecklenburg County · 65 certified beds · avg 57 residents/day · certified since Sep 23, 1999
Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Sep 23, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 24, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Mar 7, 2024 · F-0583
The facility did not keep residents' personal and medical information private and confidential.
Why it matters: Privacy breaches expose residents' sensitive health and personal details and erode their dignity and trust.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 5, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 23, 2025 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 16, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Mar 7, 2024 | ▲ G · Actual harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Mar 7, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 7, 2024 | F · Potential for harm, facility-wide | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Mar 7, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 7, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Mar 7, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Mar 7, 2024 | B · Minimal risk, repeated | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (12 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 12 | 1 | G ▲ |
| 2025 | 2 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
2 fines totaling $57,971.
| Date | Type | Amount / length |
|---|---|---|
| Sep 23, 2025 | Fine | $47,444 |
| Mar 7, 2024 | Fine | $10,527 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.39 | 4.01 | 3.95 | top 5% in North Carolina; top 3% in the U.S. |
| Registered Nurse hours | 0.68 | 0.64 | 0.69 | top 29% in North Carolina; top 39% in the U.S. |
| Weekend total nurse staffing | 5.93 | 3.56 | 3.50 | top 4% in North Carolina; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.41 | 0.48 | top 50% in North Carolina; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 33.3 | 49.0 | 45.8 | top 14% in North Carolina; top 20% in the U.S. |
| RN turnover (%) | 54.5 | 45.7 | 42.9 | bottom 38% in North Carolina; bottom 29% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.50, RN 0.58, weekend 5.10. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The Cypress of Charlotte Club INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/01/1998 |
| Andreasen, Michael | Individual | Corporate Officer | NOT APPLICABLE | 02/15/2024 |
| Gambino, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2015 |
| Gambino, John | Individual | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| Harrison, Michael | Individual | Corporate Director | NOT APPLICABLE | 09/21/2011 |
| Higgins, Robert | Individual | Corporate Director | NOT APPLICABLE | 09/21/2011 |
| Jenkins, Catherine | Individual | Corporate Director | NOT APPLICABLE | 03/24/2026 |
| Jensen, Harry | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/17/2020 |
| LCS Reliance LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Life Care Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/01/1998 |
| Life Care Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| Lucente, Sarah | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/10/2026 |
| Mylly, Caitlin | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2025 |
| Mylly, Caitlin | Individual | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| The Cypress of Charlotte LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/01/1998 |
| The Cypress of Charlotte LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2025 |
| Townebank | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 09/01/1998 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who oversees antibiotic use here, and how do you decide when an antibiotic is really needed?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Sharon at Southpark | 1.0 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Briar Creek Health Center | 1.2 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Sardis Oaks | 3.7 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Brookdale Carriage Club Providence | 3.7 mi | Charlotte, NC | ★★★★★ | 5/5 | |
| Pelican Health Randolph LLC | 3.9 mi | Charlotte, NC | ★☆☆☆☆ | 2/5 | |
| Pineville Rehabilitation and Living Center | 4.8 mi | Pineville, NC | ★★★☆☆ | 3/5 | |
| Mecklenburg Heath and Rehabilitation | 5.1 mi | Charlotte, NC | ★★★★★ | 4/5 | |
| White Oak Manor - Charlotte | 5.1 mi | Charlotte, NC | ★☆☆☆☆ | 1/5 | |
| Pelican Health at Charlotte | 5.2 mi | Charlotte, NC | ★★☆☆☆ | 1/5 | SFF |
| Novant Health Presbyterian Medical Center-Snu | 5.4 mi | Charlotte, NC | ★★★★★ | 5/5 | |
| Peak Resources - Charlotte | 6.5 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Matthews Health & Rehab Center | 6.9 mi | Matthews, NC | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 345495.