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Willowbrooke Ct Skilled Care Ctr Westminster VLG
500 Spanish Fort Blvd, Spanish Fort, AL 36527 (opens Google Maps) · Baldwin County · (251) 626-7007· 60 certified beds · avg 10 residents/day · certified since Jul 7, 1983 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)
3/5
Health inspection rating (on-site)
inspected Apr 8, 2021
0
Serious findings on record
$0
Fines, last 3 years
5.24
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 10 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
View all 10 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 8, 2021 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Feb 14, 2019 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 1, 2018 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Mar 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Mar 1, 2018 | E · Potential for more than minimal harm, pattern | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · F-0835 |
| Mar 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. · F-0837 |
| Mar 1, 2018 | E · Potential for more than minimal harm, pattern | The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them. · F-0865 |
| Mar 1, 2018 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Mar 1, 2018 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
All citationsSerious citations (G–L)
2018
All citations: 8
Serious citations (G–L): 0
2019
All citations: 1
Serious citations (G–L): 0
2021
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 8 | 0 | F |
| 2019 | 1 | 0 | F |
| 2021 | 1 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityAlabama averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.24
Alabama average: 4.43
U.S. average: 3.95
Registered Nurse hours
This facility: 1.63
Alabama average: 0.74
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.01
Alabama average: 3.73
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.24 | 4.43 | 3.95 | top 11% in Alabama; top 10% in the U.S. |
| Registered Nurse hours | 1.63 | 0.74 | 0.69 | top 1% in Alabama; top 4% in the U.S. |
| Weekend total nurse staffing | 5.01 | 3.73 | 3.50 | top 2% in Alabama; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.37 | 0.36 | 0.48 | top 1% in Alabama; top 2% in the U.S. |
| Total nursing staff turnover (%) | — | 46.9 | 45.8 | — |
| RN turnover (%) | — | 39.5 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.49, RN 1.40, weekend 4.29.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.49 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Willowbrooke Ct Skilled Care Ctr Westminster VLG. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Acts Retirement-Life Communities Management, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| Acts Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Acts Management Services, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 09/05/2025 |
| Acts Retirement-Life Communities INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Acts Retirement-Life Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Acts Retirement-Life Communities Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Allmond, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 02/03/2025 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 11/05/2024 |
| Brod, Kathryn | Individual | Corporate Director | NOT APPLICABLE | 02/15/2024 |
| Callaway, Warren | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Chamberlain, Linda | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Christiansen, Karen | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
Showing 20 of 47 parties CMS has on file for this facility; 27 are not displayed. The full list is in the CMS Ownership dataset.
Other facilities in the same chain
CMS lists this facility under the chain Acts Retirement-Life Communities — 27 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Willowbrooke Court at Cokesbury Village — Hockessin, DE · overall 5/5
- Willowbrooke Court at Country House — Wilmington, DE · overall 5/5
- Willowbrooke Court Skilled Center at Manor House — Seaford, DE · overall 5/5
- Renaissance at the Terraces — Bonita Springs, FL · overall 4/5
- Willowbrooke Court at Azalea Trace — Pensacola, FL · overall 5/5
- Willowbrooke Court at Indian River Estates — Vero Beach, FL · overall 5/5
- Willowbrooke Court at St Andrews Estates — Boca Raton, FL · overall 4/5
- Willowbrooke Court Skilled Care Center - Edgewater — Boca Raton, FL · overall 5/5
Listed by state, then facility name — not a ranking. Showing 8 of the 26 others, continuing from this facility's own place in that list.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "Who owns and governs this facility, and how long has the current administrator been here?"
- "How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Where do you post your daily staffing numbers, and can I see today's?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "The ownership record on file lists 47 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 20 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Eastern Shore Rehabilitation and Health Center | 3.8 mi | Daphne, AL | ★★★★☆ | 3/5 | |
| Altera Health and Rehabilitation Center | 7.8 mi | Fairhope, AL | ★★★★☆ | 3/5 | |
| Allen Health and Rehabilitation | 8.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Kensington Health and Rehabilitation | 8.2 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Little Sisters of the Poor Sacred Heart Residence | 9.6 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Twin Oaks Rehabilitation and Healthcare Center | 9.9 mi | Mobile, AL | ★★★★☆ | 4/5 | |
| Camellia Health and Rehabilitation Center | 10.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Fairhope Health & Rehab | 10.1 mi | Fairhope, AL | ★★☆☆☆ | 2/5 | |
| Ashland Place Health and Rehabilitation, LLC | 10.3 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Crowne Health Care of Mobile | 11.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Palm Gardens Health and Rehabilitation, LLC | 11.2 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Crowne Health Care of Springhill | 12.9 mi | Mobile, AL | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Baldwin, AL — 7 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Crowne Healthcare of North Baldwin — Bay Minette, AL · overall 3/5
- Diversicare of Foley — Foley, AL · overall 2/5
- Robertsdale Rehabilitation & Healthcare Ctr — Robertsdale, AL · overall 2/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 015381.
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