Eastern Shore Rehabilitation and Health Center

Name: Eastern Shore Rehabilitation and Health Center
Address: 101 VILLA DRIVE, Daphne, AL, 36526, US
Telephone: 2516214200

101 Villa Drive, Daphne, AL 36526 · Baldwin County · 117 certified beds · avg 98 residents/day · certified since Jan 23, 1967

Part of chain: NOLAND HEALTH (10 facilities, chain avg rating 2.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.90

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (7)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 26, 2021	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Mar 26, 2021	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Mar 26, 2021	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jan 31, 2019	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Jan 31, 2019	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 31, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 15, 2018	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Worst severity that year
2018	1	D
2019	3	D
2021	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Alabama avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.90	4.43	3.95	top 23% in Alabama; top 15% in the U.S.
Registered Nurse hours	0.87	0.74	0.69	top 23% in Alabama; top 23% in the U.S.
Weekend total nurse staffing	4.21	3.73	3.50	top 18% in Alabama; top 18% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.46	0.36	0.48	top 21% in Alabama; top 37% in the U.S.
Total nursing staff turnover (%)	47.7	46.9	45.8	bottom 47% in Alabama; bottom 43% in the U.S.
RN turnover (%)	27.8	39.5	42.9	top 33% in Alabama; top 25% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.06, RN 0.72, weekend 3.49. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Noland Health Services, INC	Organization	Direct Ownership Interest	NOT APPLICABLE	05/13/2016
Adamson, Michele	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/26/2020
Blackwell, Crystal	Individual	Operational/Managerial Control	NOT APPLICABLE	03/09/2025
Blackwell, Crystal	Individual	ADP of the SNF	NOT APPLICABLE	03/09/2025
Britton, Isaac	Individual	Managing Control - Governing Body	NOT APPLICABLE	02/14/2007
Estep, Barbara	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2024
Estep, Barbara	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
Estep, Barbara	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024
Estep, Barbara	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2024
Goff, Robert	Individual	Managing Control - Governing Body	NOT APPLICABLE	09/02/1987
Hall, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	01/31/2022
Hall, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2022
Hall, Randall	Individual	ADP of the SNF	NOT APPLICABLE	05/13/2016
Kenwright, Karen	Individual	Operational/Managerial Control	NOT APPLICABLE	11/27/2017
Kenwright, Karen	Individual	ADP of the SNF	NOT APPLICABLE	11/27/2017
Morrison Management Specialists INC	Organization	ADP of the SNF	NOT APPLICABLE	05/13/2016
Nelson, Debra	Individual	Managing Control - Governing Body	NOT APPLICABLE	10/26/2020
Noland Health Services, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	05/13/2016
Noland Health Services, INC	Organization	ADP of the SNF	NOT APPLICABLE	05/13/2016
Noland Pharmacy LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Willowbrooke Ct Skilled Care Ctr Westminster VLG	3.8 mi	Spanish Fort, AL	★★★★☆	3/5
Altera Health and Rehabilitation Center	4.0 mi	Fairhope, AL	★★★★☆	3/5
Fairhope Health & Rehab	6.3 mi	Fairhope, AL	★★☆☆☆	2/5
Allen Health and Rehabilitation	9.5 mi	Mobile, AL	★★★☆☆	3/5
Kensington Health and Rehabilitation	10.3 mi	Mobile, AL	★★★★★	5/5
Little Sisters of the Poor Sacred Heart Residence	11.3 mi	Mobile, AL	★★★★★	5/5
Camellia Health and Rehabilitation Center	11.8 mi	Mobile, AL	★★★☆☆	3/5
Crowne Health Care of Mobile	11.8 mi	Mobile, AL	★★★☆☆	3/5
Ashland Place Health and Rehabilitation, LLC	12.0 mi	Mobile, AL	★★★☆☆	3/5
Twin Oaks Rehabilitation and Healthcare Center	12.3 mi	Mobile, AL	★★★★☆	4/5
Palm Gardens Health and Rehabilitation, LLC	13.0 mi	Mobile, AL	★★★★★	5/5
Lynwood Rehabilitation and Healthcare Center	13.7 mi	Mobile, AL	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Daphne →

Facility data as of CMS processing date 2026-08-01. CCN 015049.

The Care File

Visit checklist — Eastern Shore Rehabilitation and Health Center

101 Villa Drive, Daphne, AL 36526 · 2516214200

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 015049 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)