Crowne Healthcare of North Baldwin

Name: Crowne Healthcare of North Baldwin
Address: 2010 MEDICAL CENTER DRIVE, Bay Minette, AL, 36507, US
Telephone: 2519373501

2010 Medical Center Drive, Bay Minette, AL 36507 · Baldwin County · 75 certified beds · avg 71 residents/day · certified since Jun 12, 1991

Part of chain: CROWNE HEALTH CARE (18 facilities, chain avg rating 4.2★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.87

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Nov 18, 2021	F · Potential for harm, facility-wide	The facility did not perform required COVID-19 testing on residents and staff.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Nov 18, 2021	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 18, 2021	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 4, 2019	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 4, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
May 10, 2018	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 10, 2018	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 6).

Year	Citations	Worst severity that year
2018	2	D
2019	2	F
2021	6	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Alabama avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.87	4.43	3.95	top 24% in Alabama; top 16% in the U.S.
Registered Nurse hours	1.01	0.74	0.69	top 12% in Alabama; top 15% in the U.S.
Weekend total nurse staffing	3.84	3.73	3.50	top 38% in Alabama; top 28% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.39	0.36	0.48	top 34% in Alabama; top 49% in the U.S.
Total nursing staff turnover (%)	35.6	46.9	45.8	top 17% in Alabama; top 25% in the U.S.
RN turnover (%)	15.4	39.5	42.9	top 10% in Alabama; top 9% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.07, RN 0.85, weekend 3.21. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Crowne Operations, INC	Organization	5% or Greater Direct Ownership Interest	—	08/04/2022
Jones, Richard	Individual	5% or Greater Direct Ownership Interest	—	08/04/2022
McInnish, Jennifer	Individual	5% or Greater Direct Ownership Interest	—	08/04/2022
Baggett, Bryan	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2022
Crowne Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/01/2022
Dunnam, Noel	Individual	Corporate Director	NOT APPLICABLE	08/04/2022
Dunnam, Noel	Individual	Corporate Officer	NOT APPLICABLE	08/04/2022
Jones, Richard	Individual	Corporate Director	NOT APPLICABLE	08/04/2022
Jones, Richard	Individual	Corporate Officer	NOT APPLICABLE	08/04/2022
Manning, Marcus	Individual	Corporate Director	NOT APPLICABLE	08/04/2022
North Baldwin Real Estate, LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	10/01/2022
Wilder, John	Individual	Corporate Director	NOT APPLICABLE	08/04/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your current policy for testing residents and staff when someone shows symptoms or there's an outbreak?"
"How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How do you keep residents' medical records accurate, complete, and secure?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Willowbrooke Ct Skilled Care Ctr Westminster VLG	16.6 mi	Spanish Fort, AL	★★★★☆	3/5
Eastern Shore Rehabilitation and Health Center	19.7 mi	Daphne, AL	★★★★☆	3/5

Compare this facility with the 2 closest →

All facilities in Bay Minette →

Facility data as of CMS processing date 2026-08-01. CCN 015417.

The Care File

Visit checklist — Crowne Healthcare of North Baldwin

2010 Medical Center Drive, Bay Minette, AL 36507 · 2519373501

Health inspection rating 2/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What is your current policy for testing residents and staff when someone shows symptoms or there's an outbreak?"
☐ "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 015417 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)