Willowbrooke Court at St Andrews Estates

Name: Willowbrooke Court at St Andrews Estates
Address: 6152 N VERDE TRAIL, Boca Raton, FL, 33433, US
Telephone: 5614875200

6152 N Verde Trail, Boca Raton, FL 33433 · Palm Beach County · 89 certified beds · avg 50 residents/day · certified since Jun 13, 1979

Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.87

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 1, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 1, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
May 1, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
May 1, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
May 1, 2025	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 1, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 1, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 1, 2025	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Sep 9, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 9, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Sep 9, 2022	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Sep 9, 2022	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (5 → 8).

Year	Citations	Worst severity that year
2022	4	D
2024	5	D
2025	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.87	4.03	3.95	top 10% in Florida; top 15% in the U.S.
Registered Nurse hours	1.57	0.76	0.69	top 3% in Florida; top 4% in the U.S.
Weekend total nurse staffing	4.51	3.68	3.50	top 8% in Florida; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.17	0.53	0.48	top 4% in Florida; top 4% in the U.S.
Total nursing staff turnover (%)	21.4	41.4	45.8	top 8% in Florida; top 4% in the U.S.
RN turnover (%)	52.9	46.0	42.9	bottom 36% in Florida; bottom 31% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.17, RN 1.34, weekend 3.86. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Acts Acquisition and Development Company LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	01/01/2012
Acts Alliance Management LLC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/31/2022
Acts Communities of Maryland, INC.	Organization	Indirect Ownership Interest	NOT APPLICABLE	04/01/2019
Acts Legacy Foundation, INC.	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/31/2022
Acts Retirement Services, INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	03/24/2009
Acts Signature Community Services INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	12/31/2022
Bonita Springs Retirement Village INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	11/01/2024
Mease Life INC	Organization	Indirect Ownership Interest	NOT APPLICABLE	10/01/2023
Acts Management Services, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2012
Acts Management Services, INC.	Organization	ADP of the SNF	NOT APPLICABLE	07/17/2025
Acts Retirement-Life Communities INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2012
Acts Retirement-Life Communities INC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2012
Acts Retirement-Life Communities Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2022
Acts Retirement-Life Communities Management, LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/17/2025
Ahern, Susan	Individual	Corporate Officer	NOT APPLICABLE	01/01/2020
Ahern, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2020
Ahern, Susan	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2020
Allmond, Susan	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
Allmond, Susan	Individual	Corporate Officer	NOT APPLICABLE	01/01/2025
Baker Tilly Advisory Group LP	Organization	ADP of the SNF	NOT APPLICABLE	02/03/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Legacy at Boca Raton Rehabilitation and Nursing Ce	0.5 mi	Boca Raton, FL	★★★★☆	3/5
Encore at Boca Raton Rehabilitation and Nursing Ce	1.5 mi	Boca Raton, FL	★★★☆☆	2/5
Boca Circle Rehabilitation Center	1.6 mi	Boca Raton, FL	★★☆☆☆	2/5
Avante at Boca Raton, INC.	1.8 mi	Boca Raton, FL	★☆☆☆☆	1/5
Boca Raton Rehabilitation Center	2.2 mi	Boca Raton, FL	★★☆☆☆	2/5
Stratford Court of Boca Raton	2.4 mi	Boca Raton, FL	★★★★★	3/5
Willowbrooke Court Skilled Care Center - Edgewater	2.6 mi	Boca Raton, FL	★★★★★	5/5
Health Center at Sinai Residences	3.5 mi	Boca Raton, FL	★★★★★	5/5
Menorah House	3.8 mi	Boca Raton, FL	★★★☆☆	2/5
Yamato Nursing and Rehabilitation Center	3.8 mi	Boca Raton, FL	★★☆☆☆	2/5
West Delray Nursing & Rehab Center	5.0 mi	Delray Beach, FL	★☆☆☆☆	1/5
The Terrace of Delray Beach Nursing and Rehabilita	5.3 mi	Delray Beach, FL	★★★★☆	3/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 105355.

The Care File

Visit checklist — Willowbrooke Court at St Andrews Estates

6152 N Verde Trail, Boca Raton, FL 33433 · 5614875200

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105355 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)