Crowne Health Care of Mobile

Name: Crowne Health Care of Mobile
Address: 954 NAVCO ROAD, Mobile, AL, 36605, US
Telephone: 2514738684

954 Navco Road, Mobile, AL 36605 · Mobile County · 148 certified beds · avg 125 residents/day · certified since Jul 1, 1974

Part of chain: CROWNE HEALTH CARE (18 facilities, chain avg rating 4.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.85

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 19, 2019	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Sep 19, 2019	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Sep 19, 2019	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Sep 19, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Aug 16, 2018	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Aug 16, 2018	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Aug 16, 2018	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 22, 2017	F · Potential for harm, facility-wide	The facility did not store, cook, or serve food in a safe and clean way.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 4).

Year	Citations	Worst severity that year
2017	1	F
2018	3	D
2019	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Alabama avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.85	4.43	3.95	top 2% in Alabama; top 5% in the U.S.
Registered Nurse hours	0.80	0.74	0.69	top 33% in Alabama; top 27% in the U.S.
Weekend total nurse staffing	4.75	3.73	3.50	top 5% in Alabama; top 9% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.34	0.36	0.48	top 46% in Alabama; bottom 41% in the U.S.
Total nursing staff turnover (%)	25.7	46.9	45.8	top 4% in Alabama; top 8% in the U.S.
RN turnover (%)	6.3	39.5	42.9	top 3% in Alabama; top 3% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.95, RN 0.68, weekend 4.02. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Crowne Operations, INC	Organization	5% or Greater Direct Ownership Interest	—	11/01/2003
Jennifer Jones McInnish Family Dynasty Trust #1	Organization	5% or Greater Indirect Ownership Interest	—	12/31/2016
Richard Bryan Jones Family Dynasty Trust #1	Organization	5% or Greater Indirect Ownership Interest	—	12/31/2016
Crowne Management, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/10/2009
Dunnam, Noel	Individual	Corporate Director	NOT APPLICABLE	06/11/2015
Dunnam, Noel	Individual	Corporate Officer	NOT APPLICABLE	06/11/2015
Jones, Richard	Individual	Corporate Director	NOT APPLICABLE	06/11/2015
Jones, Richard	Individual	Corporate Officer	NOT APPLICABLE	06/11/2015
Manning, Jones	Individual	W-2 Managing Employee	NOT APPLICABLE	06/27/2022
Manning, Marcus	Individual	Corporate Director	NOT APPLICABLE	06/11/2015
Wilder, John	Individual	Corporate Director	NOT APPLICABLE	12/03/2003

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can I tour your kitchen, and what were the findings from your most recent food safety inspection?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Little Sisters of the Poor Sacred Heart Residence	2.6 mi	Mobile, AL	★★★★★	5/5
Ashland Place Health and Rehabilitation, LLC	2.8 mi	Mobile, AL	★★★☆☆	3/5
Lynwood Rehabilitation and Healthcare Center	2.8 mi	Mobile, AL	★★☆☆☆	2/5
Camellia Health and Rehabilitation Center	2.9 mi	Mobile, AL	★★★☆☆	3/5
Crowne Health Care of Springhill	3.0 mi	Mobile, AL	★★★★★	4/5
Springhill Senior Residence	3.1 mi	Mobile, AL	★★★★☆	4/5
Palm Gardens Health and Rehabilitation, LLC	3.1 mi	Mobile, AL	★★★★★	5/5
Allen Health and Rehabilitation	3.2 mi	Mobile, AL	★★★☆☆	3/5
Kensington Health and Rehabilitation	4.2 mi	Mobile, AL	★★★★★	5/5
Twin Oaks Rehabilitation and Healthcare Center	4.7 mi	Mobile, AL	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Mobile →

Facility data as of CMS processing date 2026-08-01. CCN 015100.

The Care File

Visit checklist — Crowne Health Care of Mobile

954 Navco Road, Mobile, AL 36605 · 2514738684

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can I tour your kitchen, and what were the findings from your most recent food safety inspection?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 015100 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)