Twin Oaks Rehabilitation and Healthcare Center
857 Crawford Lane, Mobile, AL 36617 · Mobile County · 131 certified beds · avg 124 residents/day · certified since Jan 1, 1978
Part of chain: BALL HEALTHCARE SERVICES (9 facilities, chain avg rating 2.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Nov 2, 2019 · F-0880
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Nov 25, 2019 (Deficient, Provider has date of correction)
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 26, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Oct 26, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 5, 2021 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Nov 2, 2019 | ▲ J · Immediate jeopardy, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 2, 2019 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 2, 2019 | D · Potential for harm, one-off | The facility did not make sure its nurse aides had the skills needed to care for residents, including training in dementia care and abuse prevention. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 3 | 1 | J ▲ |
| 2021 | 1 | 0 | D |
| 2023 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.52 | 4.43 | 3.95 | bottom 9% in Alabama; bottom 38% in the U.S. |
| Registered Nurse hours | 0.56 | 0.74 | 0.69 | bottom 23% in Alabama; bottom 46% in the U.S. |
| Weekend total nurse staffing | 2.74 | 3.73 | 3.50 | bottom 3% in Alabama; bottom 18% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.21 | 0.36 | 0.48 | bottom 16% in Alabama; bottom 14% in the U.S. |
| Total nursing staff turnover (%) | 34.0 | 46.9 | 45.8 | top 12% in Alabama; top 22% in the U.S. |
| RN turnover (%) | 23.1 | 39.5 | 42.9 | top 22% in Alabama; top 18% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.37, RN 0.53, weekend 2.62. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ball, Clarence | Individual | 5% or Greater Direct Ownership Interest | 100% | 07/01/2003 |
| Ball Healthcare INC | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2003 |
| Ball Healthcare Service, INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/10/2025 |
| Ball, Clarence | Individual | Corporate Director | NOT APPLICABLE | 07/11/2003 |
| Ball, Clarence | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 04/01/2026 |
| Bryant, Lakeisha | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/07/2014 |
| Hall, Matthew | Individual | Corporate Officer | NOT APPLICABLE | 09/16/2014 |
| Hall, Matthew | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2014 |
| King, Lawrence | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/01/2019 |
| King, Lawrence | Individual | ADP of the SNF | NOT APPLICABLE | 07/21/2025 |
| Stone, Herbert | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/13/2013 |
| Stone, Herbert | Individual | ADP of the SNF | NOT APPLICABLE | 03/13/2013 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What specific training do your nurse aides complete in dementia care and abuse prevention, and how often is it refreshed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Camellia Health and Rehabilitation Center | 1.8 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Ashland Place Health and Rehabilitation, LLC | 2.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Kensington Health and Rehabilitation | 2.0 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Palm Gardens Health and Rehabilitation, LLC | 2.1 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Little Sisters of the Poor Sacred Heart Residence | 2.3 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Allen Health and Rehabilitation | 3.4 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Crowne Health Care of Springhill | 4.1 mi | Mobile, AL | ★★★★★ | 4/5 | |
| Springhill Senior Residence | 4.3 mi | Mobile, AL | ★★★★☆ | 4/5 | |
| Pine Haven Rehabilitation and Wellness Center | 4.5 mi | Eight Mile, AL | ★★☆☆☆ | 2/5 | |
| Crowne Health Care of Mobile | 4.7 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Lynwood Rehabilitation and Healthcare Center | 7.3 mi | Mobile, AL | ★★☆☆☆ | 2/5 | |
| Knollwood Healthcare | 8.7 mi | Mobile, AL | —/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 015211.