Willowbrooke Court at Azalea Trace
10100 Hillview Dr, Pensacola, FL 32514 · Escambia County · 24 certified beds · avg 11 residents/day · certified since Aug 20, 1983 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (0)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
No health citations in the currently published records.
Inspection trend by year
No citations in the published record to chart.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.94 | 4.03 | 3.95 | top 9% in Florida; top 14% in the U.S. |
| Registered Nurse hours | 1.34 | 0.76 | 0.69 | top 7% in Florida; top 7% in the U.S. |
| Weekend total nurse staffing | 4.19 | 3.68 | 3.50 | top 13% in Florida; top 18% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.67 | 0.53 | 0.48 | top 23% in Florida; top 18% in the U.S. |
| Total nursing staff turnover (%) | 25.0 | 41.4 | 45.8 | top 13% in Florida; top 7% in the U.S. |
| RN turnover (%) | 50.0 | 46.0 | 42.9 | bottom 44% in Florida; bottom 39% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.06, RN 1.10, weekend 3.44. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: —/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Acts Acquisition and Development Company LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Alliance Management LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Communities of Maryland, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 04/01/2019 |
| Acts Legacy Foundation, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement Services, INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/01/2012 |
| Acts Signature Community Services INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 12/31/2022 |
| Bonita Springs Retirement Village INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/01/2024 |
| Mease Life INC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 10/01/2023 |
| Acts Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/01/2012 |
| Acts Management Services, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 07/17/2025 |
| Acts Retirement-Life Communities INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2012 |
| Acts Retirement-Life Communities Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/31/2022 |
| Acts Retirement-Life Communities Management, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/17/2025 |
| Ahern, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2020 |
| Ahern, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2020 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Allmond, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 02/03/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Arcadia Health and Rehabilitation Center | 0.0 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Aviata at University Hills | 0.1 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Solaris Healthcare Pensacola | 1.7 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Olive Branch Health and Rehabilitation Center | 1.8 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Life Care Center of Pensacola | 2.3 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| De Luna Health and Rehabilitation Center | 4.2 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Bayside Health and Rehabilitation Center | 4.8 mi | Pensacola, FL | ★★★★★ | 5/5 | |
| Pruitthealth - Pensacola, LLC | 4.8 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Havens at Pensacola, the | 5.1 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Pensacola Nursing & Rehabilitation Center | 5.2 mi | Pensacola, FL | ★★☆☆☆ | 2/5 | |
| Specialty Health and Rehabilitation Center | 6.5 mi | Pensacola, FL | ★★★★☆ | 4/5 | |
| Gulf Valor Rehabilitation by Harborview | 6.7 mi | Pensacola, FL | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 105444.