Willowbrooke Ct Skilled Care Ctr Westminster VLG
500 Spanish Fort Blvd, Spanish Fort, AL 36527 · Baldwin County · 60 certified beds · avg 10 residents/day · certified since Jul 7, 1983
Part of chain: ACTS RETIREMENT-LIFE COMMUNITIES (27 facilities, chain avg rating 4.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (10)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 8, 2021 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 14, 2019 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 1, 2018 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 1, 2018 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Mar 1, 2018 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Mar 1, 2018 | E · Potential for harm, repeated | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. |
| Mar 1, 2018 | E · Potential for harm, repeated | The facility did not have a proper governing body legally responsible for its policies and operations, or that body failed to appoint a properly licensed administrator to manage the facility. |
| Mar 1, 2018 | E · Potential for harm, repeated | The facility did not have a written plan describing how it runs its quality improvement program — the ongoing process of finding problems in care and fixing them. |
| Mar 1, 2018 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Mar 1, 2018 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 8 | 0 | F |
| 2019 | 1 | 0 | F |
| 2021 | 1 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Alabama avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.24 | 4.43 | 3.95 | top 11% in Alabama; top 10% in the U.S. |
| Registered Nurse hours | 1.63 | 0.74 | 0.69 | top 1% in Alabama; top 4% in the U.S. |
| Weekend total nurse staffing | 5.01 | 3.73 | 3.50 | top 2% in Alabama; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.37 | 0.36 | 0.48 | top 1% in Alabama; top 2% in the U.S. |
| Total nursing staff turnover (%) | 0.0 | 46.9 | 45.8 | — |
| RN turnover (%) | 0.0 | 39.5 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.49, RN 1.40, weekend 4.29. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Acts Retirement-Life Communities Management, LLC | Organization | Indirect Ownership Interest | NOT APPLICABLE | 02/01/2023 |
| Acts Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Acts Management Services, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 09/05/2025 |
| Acts Retirement-Life Communities INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Acts Retirement-Life Communities INC | Organization | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Acts Retirement-Life Communities Management, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Ahern, Susan | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
| Allmond, Susan | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Allmond, Susan | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2025 |
| Baker Tilly Advisory Group LP | Organization | ADP of the SNF | NOT APPLICABLE | 02/03/2025 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 11/05/2024 |
| Brod, Kathryn | Individual | Corporate Director | NOT APPLICABLE | 02/15/2024 |
| Callaway, Warren | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Chamberlain, Linda | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Christiansen, Karen | Individual | Corporate Director | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/01/2023 |
| Christiansen, Karen | Individual | ADP of the SNF | NOT APPLICABLE | 02/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What were the findings behind this administration citation, and what has leadership changed since?"
- "Who owns and governs this facility, and how long has the current administrator been here?"
- "How does your quality improvement program work, and can you share a recent example of a problem you found and fixed?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Eastern Shore Rehabilitation and Health Center | 3.8 mi | Daphne, AL | ★★★★☆ | 3/5 | |
| Altera Health and Rehabilitation Center | 7.8 mi | Fairhope, AL | ★★★★☆ | 3/5 | |
| Allen Health and Rehabilitation | 8.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Kensington Health and Rehabilitation | 8.2 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Little Sisters of the Poor Sacred Heart Residence | 9.6 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Twin Oaks Rehabilitation and Healthcare Center | 9.9 mi | Mobile, AL | ★★★★☆ | 4/5 | |
| Camellia Health and Rehabilitation Center | 10.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Fairhope Health & Rehab | 10.1 mi | Fairhope, AL | ★★☆☆☆ | 2/5 | |
| Ashland Place Health and Rehabilitation, LLC | 10.3 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Crowne Health Care of Mobile | 11.0 mi | Mobile, AL | ★★★☆☆ | 3/5 | |
| Palm Gardens Health and Rehabilitation, LLC | 11.2 mi | Mobile, AL | ★★★★★ | 5/5 | |
| Crowne Health Care of Springhill | 12.9 mi | Mobile, AL | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 015381.