West Reading Skilled Nursing and Rehabilitation Ce

Name: West Reading Skilled Nursing and Rehabilitation Ce
Address: 425 BUTTONWOOD STREET, West Reading, PA, 19611, US
Telephone: 6103735166

425 Buttonwood Street, West Reading, PA 19611 · Berks County · 176 certified beds · avg 152 residents/day · certified since Mar 1, 1977

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.90

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 2, 2026	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jan 29, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 29, 2026	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 29, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 29, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 29, 2026	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Feb 18, 2025	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Dec 10, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 10, 2024	E · Potential for harm, repeated	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Dec 10, 2024	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Dec 10, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 10, 2024	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Dec 10, 2024	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Dec 10, 2024	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.
Sep 27, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jun 28, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Jan 25, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 25, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Jan 25, 2024	C · Minimal risk, facility-wide	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 15, 2023	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. · from a complaint
Sep 15, 2023	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Sep 15, 2023	E · Potential for harm, repeated	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint
Sep 15, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Sep 15, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Sep 15, 2023	D · Potential for harm, one-off	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 5).

Year	Citations	Worst severity that year
2023	6	F
2024	18	F
2025	1	E
2026	6	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.90	3.94	3.95	bottom 7% in Pennsylvania; bottom 11% in the U.S.
Registered Nurse hours	0.38	0.80	0.69	bottom 7% in Pennsylvania; bottom 19% in the U.S.
Weekend total nurse staffing	2.61	3.58	3.50	bottom 6% in Pennsylvania; bottom 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.30	0.56	0.48	bottom 20% in Pennsylvania; bottom 31% in the U.S.
Total nursing staff turnover (%)	56.8	44.5	45.8	bottom 17% in Pennsylvania; bottom 22% in the U.S.
RN turnover (%)	76.2	39.9	42.9	bottom 4% in Pennsylvania; bottom 7% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.11, RN 0.41, weekend 2.80. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Genesis PM Pa Operations LLC	Organization	5% or Greater Direct Ownership Interest	100%	11/15/2022
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	11/15/2022
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	11/15/2022
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	11/15/2022
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Mitchell, Darwin	Individual	Operational/Managerial Control	NOT APPLICABLE	10/25/2023
Mitchell, Darwin	Individual	ADP of the SNF	NOT APPLICABLE	10/25/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Spruce Manor Nursing & Rehabilitation Center	0.3 mi	West Reading, PA	★★★★☆	4/5
Wyomissing Health and Rehabilitation Center	1.0 mi	Reading, PA	★★★★☆	4/5
Highlands at Wyomissing	2.0 mi	Wyomissing, PA	★★★★★	5/5
Transitional Sub-Acute Unit	2.4 mi	Wyomissing, PA	★★★★★	5/5
Mifflin Center	2.7 mi	Shillington, PA	★★★★☆	4/5
Sinking Spring Skilled Nursing and Rehabilitation	3.5 mi	Sinking Spring, PA	★★☆☆☆	2/5	abuse
Laureldale Skilled Nursing and Rehabilitation Cent	4.3 mi	Laureldale, PA	★★★☆☆	3/5
Fairlane Gardens Nursing and Rehab at Reading	5.5 mi	Reading, PA	★☆☆☆☆	1/5
Complete Care at Berkshire LLC	6.0 mi	Reading, PA	★★★★☆	3/5
Berks Heim Nursing & Rehabilitation	7.3 mi	Leesport, PA	★★★★★	4/5
Phoebe Berks	7.8 mi	Wernersville, PA	★★★★★	5/5
Zerbe Sisters Nursing Center,	11.7 mi	Narvon, PA	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in West Reading →

Facility data as of CMS processing date 2026-08-01. CCN 395351.

The Care File

Visit checklist — West Reading Skilled Nursing and Rehabilitation Ce

425 Buttonwood Street, West Reading, PA 19611 · 6103735166

Health inspection rating 2/5 · CMS overall 1/5· Fines (3y): $0

Questions for the administrator:

☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395351 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)