Willow Ridge Center

Name: Willow Ridge Center
Address: 215 RICHARDSON WAY, Maynardville, TN, 37807, US
Telephone: 8659925816

215 Richardson Way, Maynardville, TN 37807 · Union County · 77 certified beds · avg 63 residents/day · certified since Mar 27, 1992

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.62

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 21, 2019 · F-0656

The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.

Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 26, 2019 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · May 21, 2019 · F-0689

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 26, 2019 (Deficient, Provider has date of correction)

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 1, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 1, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 1, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 7, 2021	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 7, 2021	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 7, 2021	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
May 21, 2019	▲ G · Actual harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 21, 2019	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 21, 2019	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 21, 2019	E · Potential for harm, repeated	The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care.
May 21, 2019	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 21, 2019	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 21, 2019	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 5).

Year	Citations	Serious (G–L)	Worst severity that year
2019	7	2	G ▲
2021	3	0	D
2023	5	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.62	3.62	3.95	bottom 5% in Tennessee; bottom 5% in the U.S.
Registered Nurse hours	0.43	0.57	0.69	bottom 33% in Tennessee; bottom 27% in the U.S.
Weekend total nurse staffing	2.28	3.15	3.50	bottom 4% in Tennessee; bottom 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.17	0.39	0.48	bottom 7% in Tennessee; bottom 8% in the U.S.
Total nursing staff turnover (%)	41.8	48.9	45.8	top 28% in Tennessee; top 41% in the U.S.
RN turnover (%)	50.0	43.2	42.9	bottom 37% in Tennessee; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.11, RN 0.51, weekend 2.70. Staffing rating: 1/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Regency Health Services, LLC	Organization	5% or Greater Direct Ownership Interest	100%	02/02/2015
Sun Healthcare Group, INC.	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Sunbridge Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	12/01/2012
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	12/01/2012
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/01/2012
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Cupp, Steven	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2022
Cupp, Steven	Individual	ADP of the SNF	NOT APPLICABLE	01/31/2025
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	04/01/2024
Whitman, Arnold	Individual	Corporate Director	NOT APPLICABLE	12/01/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Ridgeview Terrace of Life Care	14.6 mi	Rutledge, TN	★★★★☆	4/5
Andersonville TN Opco LLC	16.2 mi	Andersonville, TN	★★★☆☆	4/5
Beverly Park Place Health and Rehab	16.3 mi	Knoxville, TN	★★★☆☆	4/5
Buchanan Place	17.0 mi	New Tazewell, TN	★★☆☆☆	2/5
Tennova Lafollette Health and Rehab Center	17.3 mi	Lafollette, TN	★★★★☆	4/5
Life Care Center of Jefferson City	17.8 mi	Jefferson City, TN	★★★☆☆	3/5
Claiborne Health and Rehabilitation Center	17.8 mi	Tazewell, TN	★★★☆☆	3/5
Jefferson City Health and Rehab Center	18.0 mi	Jefferson City, TN	★★★☆☆	3/5
Holston Health & Rehabilitation Center	19.3 mi	Knoxville, TN	★★★★★	4/5
Creekview Health and Rehabilitation	19.4 mi	Knoxville, TN	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Maynardville →

Facility data as of CMS processing date 2026-08-01. CCN 445284.

The Care File

Visit checklist — Willow Ridge Center

215 Richardson Way, Maynardville, TN 37807 · 8659925816

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Most serious findings on record:

▲ May 21, 2019 (F-0656, Actual harm, one-off): The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
▲ May 21, 2019 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "What is your nurse and aide staffing ratio on each shift, including nights and weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445284 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)