2499 Zerbe Road, Narvon, PA 17555 (opens Google Maps) · Lancaster County · (717) 445-4551· 87 certified beds · avg 77 residents/day · certified since Mar 18, 1975 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Mar 8, 2024 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 3, 2024 (Deficient, Provider has date of correction)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Feb 27, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Mar 8, 2024 | ▲ G · Actual harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · F-0600 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 1 | G ▲ |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $10,033.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Mar 8, 2024 | Fine | $10,033 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.41 | 3.94 | 3.95 | top 25% in Pennsylvania; top 26% in the U.S. |
| Registered Nurse hours | 0.62 | 0.80 | 0.69 | bottom 45% in Pennsylvania; top 46% in the U.S. |
| Weekend total nurse staffing | 4.02 | 3.58 | 3.50 | top 25% in Pennsylvania; top 22% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.56 | 0.48 | bottom 29% in Pennsylvania; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 52.8 | 44.5 | 45.8 | bottom 26% in Pennsylvania; bottom 30% in the U.S. |
| RN turnover (%) | 33.3 | 39.9 | 42.9 | top 37% in Pennsylvania; top 33% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.24, RN 0.59, weekend 3.86.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.24 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Zerbe Sisters Nursing Center,. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Caffrey, Daniel | Individual | 5% or Greater Direct Ownership Interest | 100% | 05/26/2005 |
| Caffrey, Daniel | Individual | Corporate Director | NOT APPLICABLE | 06/23/2005 |
| Caffrey, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/06/2016 |
| Caffrey, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 06/06/2016 |
| Mancini, Scott | Individual | Corporate Director | NOT APPLICABLE | 01/11/2021 |
| Mancini, Scott | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/11/2021 |
| Mancini, Scott | Individual | ADP of the SNF | NOT APPLICABLE | 01/11/2021 |
| Massaro, Lauren | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Massaro, Lauren | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Massaro, Lauren | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
All 10 owning or managing parties CMS has on file are shown — none excluded.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
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| Garden Spot Village | 8.2 mi | New Holland, PA | ★★★★★ | 4/5 | |
| Mifflin Center | 9.1 mi | Shillington, PA | ★★★★☆ | 4/5 | |
| Highlands at Wyomissing | 10.5 mi | Wyomissing, PA | ★★★★★ | 5/5 | |
| Complete Care at Berkshire LLC | 10.5 mi | Reading, PA | ★★★★☆ | 3/5 | |
| Fairlane Gardens Nursing and Rehab at Reading | 10.7 mi | Reading, PA | ★☆☆☆☆ | 1/5 | |
| Wyomissing Health and Rehabilitation Center | 10.7 mi | Reading, PA | ★★★★☆ | 4/5 | |
| Sinking Spring Skilled Nursing and Rehabilitation | 10.9 mi | Sinking Spring, PA | ★★☆☆☆ | 2/5 | abuse |
| Fairmount Homes | 10.9 mi | Ephrata, PA | ★★★★★ | 5/5 | |
| Gardens at Stevens, the | 11.2 mi | Stevens, PA | ★★☆☆☆ | 2/5 | |
| Spruce Manor Nursing & Rehabilitation Center | 11.4 mi | West Reading, PA | ★★★★☆ | 4/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Lancaster, PA — 31 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 395326.
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