Zerbe Sisters Nursing Center,
2499 Zerbe Road, Narvon, PA 17555 · Lancaster County · 87 certified beds · avg 77 residents/day · certified since Mar 18, 1975
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 8, 2024 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 3, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (3)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Feb 27, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Mar 8, 2024 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 1 | G ▲ |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $10,033.
| Date | Type | Amount / length |
|---|---|---|
| Mar 8, 2024 | Fine | $10,033 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.41 | 3.94 | 3.95 | top 25% in Pennsylvania; top 26% in the U.S. |
| Registered Nurse hours | 0.62 | 0.80 | 0.69 | bottom 45% in Pennsylvania; top 46% in the U.S. |
| Weekend total nurse staffing | 4.02 | 3.58 | 3.50 | top 25% in Pennsylvania; top 22% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.56 | 0.48 | bottom 29% in Pennsylvania; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 52.8 | 44.5 | 45.8 | bottom 26% in Pennsylvania; bottom 30% in the U.S. |
| RN turnover (%) | 33.3 | 39.9 | 42.9 | top 37% in Pennsylvania; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.24, RN 0.59, weekend 3.86. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Caffrey, Daniel | Individual | 5% or Greater Direct Ownership Interest | 100% | 05/26/2005 |
| Caffrey, Daniel | Individual | Corporate Director | NOT APPLICABLE | 06/23/2005 |
| Caffrey, Daniel | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/06/2016 |
| Caffrey, Daniel | Individual | ADP of the SNF | NOT APPLICABLE | 06/06/2016 |
| Mancini, Scott | Individual | Corporate Director | NOT APPLICABLE | 01/11/2021 |
| Mancini, Scott | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/11/2021 |
| Mancini, Scott | Individual | ADP of the SNF | NOT APPLICABLE | 01/11/2021 |
| Massaro, Lauren | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Massaro, Lauren | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Massaro, Lauren | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Hickory House Nursing Home | 7.7 mi | Honey Brook, PA | ★★★★★ | 4/5 | |
| Tel Hai Retirement Community | 8.1 mi | Honey Brook, PA | ★★★★★ | 5/5 | |
| Garden Spot Village | 8.2 mi | New Holland, PA | ★★★★★ | 4/5 | |
| Mifflin Center | 9.1 mi | Shillington, PA | ★★★★☆ | 4/5 | |
| Highlands at Wyomissing | 10.5 mi | Wyomissing, PA | ★★★★★ | 5/5 | |
| Complete Care at Berkshire LLC | 10.5 mi | Reading, PA | ★★★★☆ | 3/5 | |
| Fairlane Gardens Nursing and Rehab at Reading | 10.7 mi | Reading, PA | ★☆☆☆☆ | 1/5 | |
| Wyomissing Health and Rehabilitation Center | 10.7 mi | Reading, PA | ★★★★☆ | 4/5 | |
| Sinking Spring Skilled Nursing and Rehabilitation | 10.9 mi | Sinking Spring, PA | ★★☆☆☆ | 2/5 | abuse |
| Fairmount Homes | 11.0 mi | Ephrata, PA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395326.