Mifflin Center

Name: Mifflin Center
Address: 500 EAST PHILADELPHIA AVENUE, Shillington, PA, 19607, US
Telephone: 6107777841

500 East Philadelphia Avenue, Shillington, PA 19607 · Berks County · 136 certified beds · avg 130 residents/day · certified since Jan 1, 1967

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.11

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (18)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 12, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jan 27, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jan 27, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Jan 27, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 19, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 19, 2025	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 19, 2025	B · Minimal risk, repeated	The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives.
Nov 15, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 15, 2024	D · Potential for harm, one-off	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Dec 7, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 7, 2023	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).

Year	Citations	Worst severity that year
2023	8	F
2024	3	F
2025	3	D
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.11	3.94	3.95	bottom 17% in Pennsylvania; bottom 18% in the U.S.
Registered Nurse hours	0.43	0.80	0.69	bottom 13% in Pennsylvania; bottom 26% in the U.S.
Weekend total nurse staffing	2.91	3.58	3.50	bottom 22% in Pennsylvania; bottom 26% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.36	0.56	0.48	bottom 38% in Pennsylvania; bottom 45% in the U.S.
Total nursing staff turnover (%)	22.9	44.5	45.8	top 5% in Pennsylvania; top 5% in the U.S.
RN turnover (%)	31.3	39.9	42.9	top 34% in Pennsylvania; top 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.42, RN 0.47, weekend 3.20. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare INC. (publicly Traded)	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Operations LLC	Organization	5% or Greater Indirect Ownership Interest	—	08/20/2007
Genesis Pa Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	08/20/2007
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	02/02/2015
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	03/02/2015
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	05/01/2024
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	06/01/2024
Wagner, Maria	Individual	Operational/Managerial Control	NOT APPLICABLE	02/03/1997
Wagner, Maria	Individual	ADP of the SNF	NOT APPLICABLE	02/04/2025
Wagner, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2000
Wagner, Mark	Individual	ADP of the SNF	NOT APPLICABLE	02/04/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Could I join residents for a meal to see the food quality and temperature for myself?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Highlands at Wyomissing	1.5 mi	Wyomissing, PA	★★★★★	5/5
Wyomissing Health and Rehabilitation Center	1.8 mi	Reading, PA	★★★★☆	4/5
Spruce Manor Nursing & Rehabilitation Center	2.4 mi	West Reading, PA	★★★★☆	4/5
West Reading Skilled Nursing and Rehabilitation Ce	2.7 mi	West Reading, PA	★☆☆☆☆	2/5
Sinking Spring Skilled Nursing and Rehabilitation	3.0 mi	Sinking Spring, PA	★★☆☆☆	2/5	abuse
Transitional Sub-Acute Unit	4.2 mi	Wyomissing, PA	★★★★★	5/5
Fairlane Gardens Nursing and Rehab at Reading	5.7 mi	Reading, PA	★☆☆☆☆	1/5
Complete Care at Berkshire LLC	6.0 mi	Reading, PA	★★★★☆	3/5
Laureldale Skilled Nursing and Rehabilitation Cent	7.0 mi	Laureldale, PA	★★★☆☆	3/5
Phoebe Berks	7.9 mi	Wernersville, PA	★★★★★	5/5
Zerbe Sisters Nursing Center,	9.1 mi	Narvon, PA	★★★★★	5/5
Berks Heim Nursing & Rehabilitation	9.8 mi	Leesport, PA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Shillington →

Facility data as of CMS processing date 2026-08-01. CCN 395138.

The Care File

Visit checklist — Mifflin Center

500 East Philadelphia Avenue, Shillington, PA 19607 · 6107777841

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395138 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)