Laurel Center
125 Holly Road, Hamburg, PA 19526 · Berks County · 130 certified beds · avg 119 residents/day · certified since Aug 16, 1977
Abuse citation flag (CMS)
Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, repeated · Jan 29, 2026 · F-0600 · triggered by a complaint
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (K): A life-threatening or extremely dangerous situation affected several residents. Among the most serious findings an inspection can produce.
Corrected: Mar 3, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Jan 29, 2026 · F-0699 · triggered by a complaint
The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from.
Why it matters: Care that ignores a resident's trauma or culture can cause distress and damage their trust in caregivers.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Mar 3, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (9)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 29, 2026 | ▲ K · Immediate jeopardy, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jan 29, 2026 | ▲ G · Actual harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. · from a complaint |
| May 30, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Sep 13, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Oct 12, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Oct 12, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Oct 12, 2023 | C · Minimal risk, facility-wide | The facility did not dispose of garbage and refuse properly. |
| Oct 12, 2023 | B · Minimal risk, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Nov 17, 2022 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (4 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 1 | 0 | D |
| 2023 | 4 | 0 | D |
| 2024 | 1 | 0 | D |
| 2025 | 1 | 0 | F |
| 2026 | 2 | 2 | K ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $76,918.
| Date | Type | Amount / length |
|---|---|---|
| Jan 29, 2026 | Fine | $76,918 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 2.89 | 3.94 | 3.95 | bottom 6% in Pennsylvania; bottom 10% in the U.S. |
| Registered Nurse hours | 0.48 | 0.80 | 0.69 | bottom 22% in Pennsylvania; bottom 35% in the U.S. |
| Weekend total nurse staffing | 2.69 | 3.58 | 3.50 | bottom 9% in Pennsylvania; bottom 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.38 | 0.56 | 0.48 | bottom 39% in Pennsylvania; bottom 47% in the U.S. |
| Total nursing staff turnover (%) | 34.9 | 44.5 | 45.8 | top 24% in Pennsylvania; top 24% in the U.S. |
| RN turnover (%) | 29.4 | 39.9 | 42.9 | top 30% in Pennsylvania; top 28% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 0.57, weekend 3.21. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Fc-Gen Operations Investment LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Gen Operations I LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Gen Operations II LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Genesis Healthcare INC | Organization | 5% or Greater Indirect Ownership Interest | — | 02/02/2015 |
| Genesis Healthcare LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Genesis Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 02/02/2015 |
| Genesis Operations LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/07/2007 |
| Genesis Pa Holdings LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/07/2007 |
| GHC Holdings LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 09/07/2007 |
| Senior Care Genesis LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Sun Healthcare Group INC | Organization | 5% or Greater Indirect Ownership Interest | — | 02/02/2015 |
| Whitman, Arnold | Individual | 5% or Greater Indirect Ownership Interest | — | 12/01/2012 |
| Berg, Michael | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2012 |
| Genesis Operations LLC | Organization | ADP of the SNF | NOT APPLICABLE | 02/10/2025 |
| Koch, Cheryl | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/30/2022 |
| Koch, Cheryl | Individual | ADP of the SNF | NOT APPLICABLE | 01/30/2022 |
| Whitman, Arnold | Individual | Corporate Director | NOT APPLICABLE | 12/01/2012 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "How do you learn about each resident's background and history, and how does that shape their care?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Can I see where garbage is stored and how often it's removed?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Orwigsburg Nursing and Rehabilitation Center | 8.4 mi | Orwigsburg, PA | ★★★★☆ | 4/5 | |
| Berks Heim Nursing & Rehabilitation | 8.4 mi | Leesport, PA | ★★★★★ | 4/5 | |
| Seton Manor Nursing and Rehabilitation Center | 8.7 mi | Orwigsburg, PA | ★★★★☆ | 4/5 | |
| Rosewood Rehabilitation and Nursing Center | 9.9 mi | Schuylkill Haven, PA | ★★★★☆ | 5/5 | |
| Edenbrook of Greenwood Hill | 12.8 mi | Pottsville, PA | ★★☆☆☆ | 2/5 | |
| Laureldale Skilled Nursing and Rehabilitation Cent | 12.9 mi | Laureldale, PA | ★★★☆☆ | 3/5 | |
| Willow Brook Rehabilitation and Healthcare Center | 13.0 mi | Kutztown, PA | ★★☆☆☆ | 2/5 | |
| Schuylkill Center | 13.1 mi | Pottsville, PA | ★★☆☆☆ | 2/5 | |
| Gardens at York Terrace, the | 13.9 mi | Pottsville, PA | ★★★★★ | 5/5 | |
| Transitional Sub-Acute Unit | 14.0 mi | Wyomissing, PA | ★★★★★ | 5/5 | |
| Green Valley Skilled Nursing and Rehabilitation Ce | 14.2 mi | Pottsville, PA | ★★☆☆☆ | 2/5 | |
| Phoebe Berks | 15.2 mi | Wernersville, PA | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 395408.