St Paul's Towers

Name: St Paul's Towers
Address: 100 BAY PLACE, Oakland, CA, 94610, US
Telephone: 5108354700

100 Bay Place, Oakland, CA 94610 · Alameda County · 43 certified beds · avg 30 residents/day · certified since Nov 9, 1972

Part of chain: FRONT PORCH (9 facilities, chain avg rating 4.8★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.39

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (20)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Sep 12, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 12, 2024	F · Potential for harm, facility-wide	The facility did not dispose of garbage and refuse properly.
Sep 12, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 12, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 13, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 13, 2022	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Oct 13, 2022	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.
Jun 27, 2019	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 27, 2019	E · Potential for harm, repeated	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Jun 27, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 27, 2019	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 27, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jun 27, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (9 → 5).

Year	Citations	Worst severity that year
2019	6	E
2022	9	E
2024	5	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.39	4.31	3.95	top 34% in California; top 26% in the U.S.
Registered Nurse hours	1.11	0.61	0.69	top 8% in California; top 12% in the U.S.
Weekend total nurse staffing	3.71	3.90	3.50	bottom 47% in California; top 33% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.70	0.51	0.48	top 15% in California; top 16% in the U.S.
Total nursing staff turnover (%)	23.3	36.7	45.8	top 13% in California; top 5% in the U.S.
RN turnover (%)	25.0	38.1	42.9	top 26% in California; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.22, RN 1.07, weekend 3.57. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Front Porch Communities and Services	Organization	5% or Greater Direct Ownership Interest	100%	04/01/2022
Akopyan, Gevork	Individual	Operational/Managerial Control	NOT APPLICABLE	10/12/2022
Duranteau, Nancy	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Forte, Vincent	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Front Porch Communities and Services	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2022
Handy, Joanne	Individual	Corporate Director	NOT APPLICABLE	04/01/2022
Ichien, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	01/27/2026
Jacobs, Laura	Individual	Corporate Director	NOT APPLICABLE	01/01/2019
Kelly, Sean	Individual	Corporate Officer	NOT APPLICABLE	03/06/2023
Kelly, Sean	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2023
Kisajja, Christina	Individual	Operational/Managerial Control	NOT APPLICABLE	06/28/2021
Kroeker, Kevin	Individual	Corporate Director	NOT APPLICABLE	01/01/2018
Macango, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	05/04/2026
Marcelo, Cherry	Individual	Operational/Managerial Control	NOT APPLICABLE	08/01/2022
Marcelo, Cherry	Individual	ADP of the SNF	NOT APPLICABLE	06/19/2025
McCarron, Kathleen	Individual	Operational/Managerial Control	NOT APPLICABLE	04/24/2026
McGovern, Marion	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
McMullin, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2025
Merkin, Nickolas	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	10/10/2025
Nelson, Harry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	09/30/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can I see where garbage is stored and how often it's removed?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"How is routine foot care handled here, and does a podiatrist visit regularly?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Lake Park Healthcare Center	0.4 mi	Oakland, CA	★★★☆☆	3/5
Oakland Healthcare & Wellness Center	0.5 mi	Oakland, CA	★★★★★	4/5
Lake Merritt Healthcare Center LLC	0.6 mi	Oakland, CA	★★☆☆☆	2/5
McClure Post Acute	0.7 mi	Oakland, CA	★★★★★	5/5
Medical Hill Healthcare Center	0.7 mi	Oakland, CA	★★★★★	4/5
The Rehabilitation Center of Oakland	1.0 mi	Oakland, CA	★☆☆☆☆	1/5
Piedmont Gardens Health Facility	1.1 mi	Oakland, CA	★★★★★	5/5
Bay Area Healthcare Center	1.3 mi	Oakland, CA	★★★★★	5/5
Oakland Heights Nursing and Rehabilitation	2.0 mi	Oakland, CA	★★★★★	4/5
Bay Marina Post Acute	2.5 mi	Oakland, CA	★★★☆☆	2/5
Bellaken Skilled Nursing Center	2.5 mi	Oakland, CA	★★★★★	5/5
Garfield Neurobehavioral Center	2.7 mi	Oakland, CA	★★★☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Oakland →

Facility data as of CMS processing date 2026-08-01. CCN 055156.

The Care File

Visit checklist — St Paul's Towers

100 Bay Place, Oakland, CA 94610 · 5108354700

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can I see where garbage is stored and how often it's removed?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "How is routine foot care handled here, and does a podiatrist visit regularly?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055156 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)