Canterbury Woods

Name: Canterbury Woods
Address: 651 SINEX AVENUE, Pacific Grove, CA, 93950, US
Telephone: 8313733111

651 Sinex Avenue, Pacific Grove, CA 93950 · Monterey County · 24 certified beds · avg 16 residents/day · certified since Nov 9, 1972 · Medicare only — not Medicaid certified

Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →

Part of chain: FRONT PORCH (9 facilities, chain avg rating 4.8★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.10

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 27, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 27, 2026	D · Potential for harm, one-off	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Feb 12, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Sep 13, 2024	E · Potential for harm, repeated	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Sep 13, 2024	E · Potential for harm, repeated	The facility did not have a policy covering how food brought in by family and visitors is used and stored safely.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Sep 13, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Sep 13, 2024	D · Potential for harm, one-off	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Sep 13, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 21, 2023	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Jul 21, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 21, 2023	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 21, 2023	E · Potential for harm, repeated	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Jul 21, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 21, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 21, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 2).

Year	Citations	Worst severity that year
2023	12	F
2024	11	E
2026	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.10	4.31	3.95	top 4% in California; top 4% in the U.S.
Registered Nurse hours	1.32	0.61	0.69	top 5% in California; top 7% in the U.S.
Weekend total nurse staffing	5.19	3.90	3.50	top 5% in California; top 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.25	0.51	0.48	top 5% in California; top 3% in the U.S.
Total nursing staff turnover (%)	19.2	36.7	45.8	top 6% in California; top 2% in the U.S.
RN turnover (%)	40.0	38.1	42.9	bottom 47% in California; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.71, RN 1.46, weekend 5.71. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Front Porch Communities and Services	Organization	5% or Greater Direct Ownership Interest	100%	04/01/2022
Akopyan, Gevork	Individual	Operational/Managerial Control	NOT APPLICABLE	10/12/2022
Banner, Ryan	Individual	Operational/Managerial Control	NOT APPLICABLE	02/17/2025
Banner, Ryan	Individual	ADP of the SNF	NOT APPLICABLE	07/09/2025
Behnam, Shaida	Individual	Operational/Managerial Control	NOT APPLICABLE	08/14/2024
Behnam, Shaida	Individual	ADP of the SNF	NOT APPLICABLE	08/14/2024
Duranteau, Nancy	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Forte, Vincent	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Front Porch Communities and Services	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2022
Handy, Joanne	Individual	Corporate Director	NOT APPLICABLE	04/01/2021
Ichien, Christopher	Individual	Operational/Managerial Control	NOT APPLICABLE	01/27/2026
Jacobs, Laura	Individual	Corporate Director	NOT APPLICABLE	01/01/2019
Kelly, Sean	Individual	Corporate Officer	NOT APPLICABLE	03/06/2023
Kelly, Sean	Individual	Operational/Managerial Control	NOT APPLICABLE	03/06/2023
Kroeker, Kevin	Individual	Corporate Director	NOT APPLICABLE	01/01/2018
Macango, Susan	Individual	Operational/Managerial Control	NOT APPLICABLE	05/04/2026
McGovern, Marion	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
McMullin, Mary	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2025
Nabor-Andoy, Merza	Individual	Operational/Managerial Control	NOT APPLICABLE	03/24/2022
Olson, Kari	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"What systems do you use to prevent medication errors, and what happens when one occurs?"
"What are your rules for bringing in my family member's favorite foods, and how are they stored?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Forest Hill Manor Health Center	0.0 mi	Pacific Grove, CA	★★★★☆	3/5
Oceanview Post Acute	0.6 mi	Pacific Grove, CA	★★★★★	4/5
Cypress Ridge Care Center	1.5 mi	Monterey, CA	★★★★☆	3/5
Monterey Post Acute	1.6 mi	Monterey, CA	★★★★☆	3/5
Westland House	2.9 mi	Monterey, CA	★★★☆☆	4/5
Carmel Hills Care Center	4.3 mi	Monterey, CA	★★★☆☆	2/5
Katherine Healthcare	15.3 mi	Salinas, CA	★★☆☆☆	2/5
Coastal Post Acute	15.4 mi	Salinas, CA	★★★★☆	3/5
Windsor the Ridge Rehabilitation Center	15.4 mi	Salinas, CA	★★★★★	4/5
Pacific Coast Post Acute	15.8 mi	Salinas, CA	★★★★☆	3/5
Salinas Valley Post Acute	15.8 mi	Salinas, CA	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Pacific Grove →

Facility data as of CMS processing date 2026-08-01. CCN 055303.

The Care File

Visit checklist — Canterbury Woods

651 Sinex Avenue, Pacific Grove, CA 93950 · 8313733111

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "What systems do you use to prevent medication errors, and what happens when one occurs?"
☐ "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055303 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)