Sunny View Manor
22445 Cupertino Road, Cupertino, CA 95014 · Santa Clara County · 48 certified beds · avg 37 residents/day · certified since Jul 1, 1989
Part of chain: FRONT PORCH (9 facilities, chain avg rating 4.8★)
4/5
Health inspection rating (on-site)
1
Serious findings on record
$8,176
Fines, last 3 years
5.21
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 18, 2024 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 2, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (27)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 17, 2025 | F · Potential for harm, facility-wide | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Apr 17, 2025 | E · Potential for harm, repeated | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Apr 17, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 17, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Apr 18, 2024 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 12, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 12, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 12, 2024 | D · Potential for harm, one-off | The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs. |
| Oct 14, 2022 | F · Potential for harm, facility-wide | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Oct 14, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Oct 14, 2022 | E · Potential for harm, repeated | The facility did not have enough support staff to safely and effectively run its food and nutrition service. |
| Oct 14, 2022 | E · Potential for harm, repeated | The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. |
| Oct 14, 2022 | E · Potential for harm, repeated | The facility did not dispose of garbage and refuse properly. |
| Oct 14, 2022 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Oct 14, 2022 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Oct 14, 2022 | D · Potential for harm, one-off | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (9 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 13 | 0 | F |
| 2024 | 10 | 1 | G ▲ |
| 2025 | 4 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $8,176.
| Date | Type | Amount / length |
|---|---|---|
| Apr 18, 2024 | Fine | $8,176 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.21 | 4.31 | 3.95 | top 11% in California; top 10% in the U.S. |
| Registered Nurse hours | 1.04 | 0.61 | 0.69 | top 10% in California; top 14% in the U.S. |
| Weekend total nurse staffing | 4.58 | 3.90 | 3.50 | top 12% in California; top 11% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.83 | 0.51 | 0.48 | top 11% in California; top 10% in the U.S. |
| Total nursing staff turnover (%) | 14.3 | 36.7 | 45.8 | top 2% in California; top 1% in the U.S. |
| RN turnover (%) | 0.0 | 38.1 | 42.9 | top 1% in California; top 1% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.92, RN 0.98, weekend 4.32. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Front Porch Communities and Services | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/01/2006 |
| Akopyan, Gevork | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/12/2022 |
| Balaan, Marites | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/21/2014 |
| Burgoyne, Bradley | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/11/2024 |
| Burgoyne, Bradley | Individual | ADP of the SNF | NOT APPLICABLE | 11/11/2024 |
| Duranteau, Nancy | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Forte, Vincent | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Front Porch Communities and Services | Organization | ADP of the SNF | NOT APPLICABLE | 10/01/2006 |
| Handy, Joanne | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Humphries, Sheila | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2002 |
| Humphries, Sheila | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2002 |
| Ichien, Christopher | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/04/2018 |
| Jacobs, Laura | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Kelly, Sean | Individual | Corporate Officer | NOT APPLICABLE | 03/06/2023 |
| Kelly, Sean | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/06/2023 |
| Kroeker, Kevin | Individual | Corporate Director | NOT APPLICABLE | 01/01/2018 |
| Macango, Susan | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/04/2026 |
| McGovern, Marion | Individual | Corporate Director | NOT APPLICABLE | 01/01/2017 |
| McMullin, Mary | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2025 |
| Merkin, Nickolas | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 09/05/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Cupertino Healthcare & Wellness Center | 0.4 mi | Cupertino, CA | ★★★☆☆ | 3/5 | |
| Health Care Ctr at the Forum at Rancho San Antonio | 1.5 mi | Cupertino, CA | ★★★★☆ | 2/5 | |
| Idylwood Care Center | 2.1 mi | Sunnyvale, CA | ★★★★★ | 4/5 | |
| Sunnyvale Post-Acute Center | 2.1 mi | Sunnyvale, CA | ★☆☆☆☆ | 1/5 | |
| Los Altos Post-Acute | 2.5 mi | Los Altos, CA | ★★★☆☆ | 3/5 | |
| Mountain View Healthcare Center | 3.1 mi | Mountain View, CA | ★★★☆☆ | 2/5 | |
| Sunnyvale Gardens Post Acute | 3.2 mi | Sunnyvale, CA | ★★★☆☆ | 2/5 | |
| Cedar Crest Nursing and Rehabilitation Center | 3.4 mi | Sunnyvale, CA | ★★★★☆ | 3/5 | |
| Camino Ridge Post-Acute | 3.5 mi | Mountain View, CA | ★☆☆☆☆ | 1/5 | |
| Villa Siena | 3.6 mi | Mountain View, CA | ★☆☆☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 555342.