Progressive Care Center

2550 Kings Hwy, Shreveport, LA 71103 (opens Google Maps) · Caddo County · (318) 212-8200· 48 certified beds · avg 32 residents/day · certified since Apr 1, 1978 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected Apr 1, 2026

Serious findings on record

Fines, last 3 years

9.35

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.

Jun 11, 2026E · Potential for more than minimal harm, pattern
The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · from a complaint F-0636
Apr 1, 2026E · Potential for more than minimal harm, pattern
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
Apr 1, 2026E · Potential for more than minimal harm, pattern
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880

View all 13 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jun 11, 2026	E · Potential for more than minimal harm, pattern	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · from a complaint · F-0636
Apr 1, 2026	E · Potential for more than minimal harm, pattern	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Apr 1, 2026	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Apr 1, 2026	D · Potential for more than minimal harm, isolated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677
Feb 26, 2025	E · Potential for more than minimal harm, pattern	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. · F-0698
Feb 26, 2025	E · Potential for more than minimal harm, pattern	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700
Feb 26, 2025	E · Potential for more than minimal harm, pattern	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757
Feb 26, 2025	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Aug 14, 2024	D · Potential for more than minimal harm, isolated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
May 7, 2024	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Feb 7, 2024	E · Potential for more than minimal harm, pattern	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Feb 7, 2024	E · Potential for more than minimal harm, pattern	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing. · F-0727
Dec 20, 2023	E · Potential for more than minimal harm, pattern	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint · F-0585

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	1	E
2024	4	E
2025	4	E
2026	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityLouisiana averageU.S. average

Total nurse staffing (hours per resident per day)

9.35

4.04

3.95

Registered Nurse hours

1.02

0.32

0.69

Weekend total nurse staffing

8.16

3.45

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Louisiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	9.35	4.04	3.95	top 1% in Louisiana; top 1% in the U.S.
Registered Nurse hours	1.02	0.32	0.69	top 2% in Louisiana; top 15% in the U.S.
Weekend total nurse staffing	8.16	3.45	3.50	top 1% in Louisiana; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.97	0.20	0.48	top 2% in Louisiana; top 7% in the U.S.
Total nursing staff turnover (%)	—	47.6	45.8	—
RN turnover (%)	—	41.6	42.9	—

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 8.54, RN 0.93, weekend 7.45.Comparing with Medicare Care Compare? Care Compare shows the raw figure (8.54 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 2/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Progressive Care Center. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Willis Knighton Medical Center, INC.	Organization	5% or Greater Direct Ownership Interest	100%	09/20/1985
Blanchard, Pierre	Individual	Corporate Director	NOT APPLICABLE	11/01/1983
Bryson, Eugene	Individual	Corporate Director	NOT APPLICABLE	05/27/2014
Cobb, Jason	Individual	Corporate Officer	NOT APPLICABLE	01/01/2023
Crawford, Brian	Individual	Corporate Officer	NOT APPLICABLE	01/09/2019
Crump, Debra	Individual	Managing Control - Governing Body	NOT APPLICABLE	06/01/2019
Crump, Debra	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2019
Crump, Debra	Individual	ADP of the SNF	NOT APPLICABLE	04/28/2025
Elrod, James	Individual	Corporate Director	NOT APPLICABLE	08/01/1981
Faris, Danielle	Individual	Corporate Director	NOT APPLICABLE	06/01/2023
Fielder, Jerry	Individual	Corporate Officer	NOT APPLICABLE	11/28/2017
Gavin, Peggy	Individual	Corporate Officer	NOT APPLICABLE	01/01/2018
Hughes, Frank	Individual	Corporate Director	NOT APPLICABLE	05/01/1996
Lasseigne, Raymond	Individual	Corporate Director	NOT APPLICABLE	06/28/2021
Nicholls, Timothy	Individual	ADP of the SNF	NOT APPLICABLE	09/19/2025
Olds, Deborah	Individual	Corporate Officer	NOT APPLICABLE	02/21/2023
Pugh, Lamar	Individual	Corporate Director	NOT APPLICABLE	12/14/2021
Sale, Richard	Individual	Corporate Director	NOT APPLICABLE	01/28/2014
Simpkins, Elaine	Individual	Corporate Director	NOT APPLICABLE	06/02/2015
Ward, Mary Jane	Individual	Corporate Officer	NOT APPLICABLE	08/01/2024

Showing 20 of 22 parties CMS has on file for this facility; 2 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"The ownership record on file lists 22 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 29 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Willis-Knighton Extended Care Center	0.0 mi	Shreveport, LA	★★★★☆	5/5
Shreveport Manor Skilled Nursing & Rehabilitation	0.3 mi	Shreveport, LA	★☆☆☆☆	2/5
Roseview Nursing and Rehabilitation Center	0.3 mi	Shreveport, LA	★★☆☆☆	2/5	abuse
Claiborne Healthcare Center	1.0 mi	Shreveport, LA	★☆☆☆☆	1/5
Magnolia Manor Nursing and Rehab Ctr, LLC	1.1 mi	Shreveport, LA	★★★☆☆	3/5
Harmony House Nursing and Rehabilitation Center, I	1.1 mi	Shreveport, LA	★★★★☆	5/5
Southern Oaks Nursing & Rehabilitation Center	1.7 mi	Shreveport, LA	★★★☆☆	2/5
Highland Place Rehab and Nursing Center	2.2 mi	Shreveport, LA	★☆☆☆☆	1/5
Pierremont Healthcare Center	2.8 mi	Shreveport, LA	★☆☆☆☆	1/5
Booker T. Washington Skilled Nursing and Rehabilit	3.7 mi	Shreveport, LA	★★☆☆☆	4/5
Spring Lake Skilled Nursing and Rehabilitation	4.6 mi	Shreveport, LA	★★★★★	4/5
Garden Park Nursing & Rehab Ctr, LLC	4.6 mi	Shreveport, LA	★★★☆☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Caddo, LA — 22 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Southern Hills Healthcare and Rehabilitation — Shreveport, LA · overall 1/5
The Bradford Skilled Nursing and Rehabilitation — Shreveport, LA · overall 1/5
The Guest House Skilled Nursing and Rehabilitation — Shreveport, LA · overall 1/5
Village Health Care at the Glen — Shreveport, LA · overall 1/5abuse

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Shreveport →

Facility data as of CMS processing date 2026-08-01. CCN 195136.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Progressive Care Center

2550 Kings Hwy, Shreveport, LA 71103 · (318) 212-8200

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "The ownership record on file lists 22 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 195136 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)