Pleasanton Nursing and Rehabilitation Center

Name: Pleasanton Nursing and Rehabilitation Center
Address: 300 NEAL STREET, Pleasanton, CA, 94566, US
Telephone: 9254622400

300 Neal Street, Pleasanton, CA 94566 · Alameda County · 139 certified beds · avg 126 residents/day · certified since Jul 18, 1973

Part of chain: GENERATIONS HEALTHCARE (27 facilities, chain avg rating 4.1★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.13

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (13)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 24, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 24, 2026	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Apr 24, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 24, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Apr 24, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Apr 24, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Apr 24, 2026	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 24, 2026	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 27, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 27, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Apr 25, 2024	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 25, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Apr 25, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 7).

Year	Citations	Worst severity that year
2024	3	E
2025	2	E
2026	8	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.13	4.31	3.95	bottom 50% in California; top 35% in the U.S.
Registered Nurse hours	0.64	0.61	0.69	top 29% in California; top 43% in the U.S.
Weekend total nurse staffing	3.77	3.90	3.50	top 48% in California; top 31% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.57	0.51	0.48	top 24% in California; top 26% in the U.S.
Total nursing staff turnover (%)	42.9	36.7	45.8	bottom 30% in California; top 44% in the U.S.
RN turnover (%)	25.0	38.1	42.9	top 26% in California; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.45, RN 0.69, weekend 4.06. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Bmo Bank National Association	Organization	5% or Greater Security Interest	NOT APPLICABLE	09/20/2023
Mastrocola, Lois	Individual	W-2 Managing Employee	NOT APPLICABLE	09/20/2023
Mastrocola, Lois	Individual	Corporate Director	NOT APPLICABLE	02/01/1998
Mastrocola, Lois	Individual	Corporate Officer	NOT APPLICABLE	02/01/1998
Olds, Thomas	Individual	Corporate Director	NOT APPLICABLE	02/01/1998
Olds, Thomas	Individual	Corporate Officer	NOT APPLICABLE	02/10/1998

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Creekview Skilled Nursing	2.8 mi	Pleasanton, CA	★★★★★	5/5
Avondale Villa Post-Acute	5.0 mi	Livermore, CA	★★★★☆	3/5
Stratford Villa Post-Acute	5.0 mi	Livermore, CA	★★★★☆	3/5
The Vineyards Healthcare Center	5.1 mi	Livermore, CA	★★★★★	5/5
Niles Canyon Post Acute	8.2 mi	Fremont, CA	★★★★★	5/5
Masonic Home	8.6 mi	Union City, CA	★★★★☆	4/5
Mission Valley Post Acute	9.1 mi	Fremont, CA	★★★★☆	3/5
We Care Skilled Nursing - Fremont	9.2 mi	Fremont, CA	★★★☆☆	3/5
Country Drive Post Acute	9.2 mi	Fremont, CA	★★★☆☆	3/5
Crestwood Treatment Center	9.2 mi	Fremont, CA	★★★★★	4/5
The Reutlinger Community	9.9 mi	Danville, CA	★★★★☆	4/5
Vista Post Acute	10.0 mi	Hayward, CA	★★★★☆	4/5

Compare this facility with the 3 closest →

All facilities in Pleasanton →

Facility data as of CMS processing date 2026-08-01. CCN 056392.

The Care File

Visit checklist — Pleasanton Nursing and Rehabilitation Center

300 Neal Street, Pleasanton, CA 94566 · 9254622400

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 056392 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)