The Reutlinger Community

Name: The Reutlinger Community
Address: 4000 CAMINO TASSAJARA, Danville, CA, 94506, US
Telephone: 9256482800

4000 Camino Tassajara, Danville, CA 94506 · Contra Costa County · 60 certified beds · avg 46 residents/day · certified since Jan 1, 1967

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.15

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (21)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 1, 2026	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · from a complaint
Jun 1, 2026	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Apr 2, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Jan 13, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Feb 12, 2025	D · Potential for harm, one-off	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · from a complaint
Nov 21, 2024	F · Potential for harm, facility-wide	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows.
Nov 21, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 21, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Oct 17, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Oct 17, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Oct 17, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Nov 17, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 17, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 9, 2019	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 9, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 9, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 9, 2019	B · Minimal risk, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (2 → 7).

Year	Citations	Worst severity that year
2019	4	E
2022	2	E
2024	10	F
2025	1	D
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.15	4.31	3.95	top 12% in California; top 11% in the U.S.
Registered Nurse hours	1.12	0.61	0.69	top 8% in California; top 11% in the U.S.
Weekend total nurse staffing	4.34	3.90	3.50	top 19% in California; top 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.51	0.48	top 40% in California; top 42% in the U.S.
Total nursing staff turnover (%)	55.4	36.7	45.8	bottom 6% in California; bottom 24% in the U.S.
RN turnover (%)	56.3	38.1	42.9	bottom 19% in California; bottom 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.83, RN 1.05, weekend 4.07. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Eskaton	Organization	5% or Greater Indirect Ownership Interest	100%	04/21/2020
Baik, Ginna	Individual	Managing Control - Governing Body	NOT APPLICABLE	01/01/2024
Baik, Ginna	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Eskaton Properties Incorporated	Organization	Operational/Managerial Control	NOT APPLICABLE	04/21/2020
Eskaton Properties Incorporated	Organization	ADP of the SNF	NOT APPLICABLE	12/12/2025
Garberson, Thomas	Individual	Corporate Officer	NOT APPLICABLE	10/01/2023
Garberson, Thomas	Individual	Operational/Managerial Control	NOT APPLICABLE	10/01/2023
Garberson, Thomas	Individual	ADP of the SNF	NOT APPLICABLE	10/01/2023
Hansen Hunter LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/25/2021
Heffernan, Nancy	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/15/2021
Heffernan, Nancy	Individual	Corporate Director	NOT APPLICABLE	08/15/2021
Hewitt, Maureen	Individual	Managing Control - Governing Body	NOT APPLICABLE	08/15/2021
Hewitt, Maureen	Individual	Corporate Director	NOT APPLICABLE	08/15/2021
Jenkins, Mark	Individual	Corporate Officer	NOT APPLICABLE	04/21/2020
Jenkins, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	04/21/2020
Jenkins, Mark	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2020
Kallio, Brian	Individual	Operational/Managerial Control	NOT APPLICABLE	06/21/2021
Kallio, Brian	Individual	ADP of the SNF	NOT APPLICABLE	06/21/2021
Kazemi, Mustafa	Individual	Operational/Managerial Control	NOT APPLICABLE	09/15/2019
Kazemi, Mustafa	Individual	ADP of the SNF	NOT APPLICABLE	09/15/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"How do you keep residents' medical records accurate, complete, and secure?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Danville Post-Acute Rehab	5.7 mi	Danville, CA	★★★★☆	3/5
Creekview Skilled Nursing	7.7 mi	Pleasanton, CA	★★★★★	5/5
Pleasanton Nursing and Rehabilitation Center	9.9 mi	Pleasanton, CA	★★★★★	5/5
Tice Valley Post Acute	10.7 mi	Walnut Creek, CA	★★★★★	4/5
The Vineyards Healthcare Center	10.7 mi	Livermore, CA	★★★★★	5/5
Walnut Creek Skilled Nursing & Rehabilitation Cent	10.8 mi	Walnut Creek, CA	★★☆☆☆	2/5
Rossmoor Post Acute	10.8 mi	Walnut Creek, CA	★★★★★	4/5
Stratford Villa Post-Acute	10.9 mi	Livermore, CA	★★★★☆	3/5
Avondale Villa Post-Acute	10.9 mi	Livermore, CA	★★★★☆	3/5
Shadelands Post Acute	11.2 mi	Walnut Creek, CA	★★★★☆	3/5
Tampico Healthcare Center	11.2 mi	Walnut Creek, CA	★★★★☆	3/5
St John Kronstadt Convalescent Center	11.3 mi	Castro Valley, CA	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Danville →

Facility data as of CMS processing date 2026-08-01. CCN 055534.

The Care File

Visit checklist — The Reutlinger Community

4000 Camino Tassajara, Danville, CA 94506 · 9256482800

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 055534 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)