Masonic Home
34400 Mission Blvd, Union City, CA 94587 · Alameda County · 125 certified beds · avg 89 residents/day · certified since Oct 12, 2007
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 2, 2026 | E · Potential for harm, repeated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Jun 2, 2026 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Feb 6, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Feb 6, 2025 | E · Potential for harm, repeated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Aug 28, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jul 13, 2023 | F · Potential for harm, facility-wide | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Jul 13, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 13, 2023 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Aug 2, 2019 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 2, 2019 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. |
| Aug 2, 2019 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 2, 2019 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Aug 2, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (3 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 5 | 0 | E |
| 2023 | 3 | 0 | F |
| 2024 | 1 | 0 | D |
| 2025 | 6 | 0 | E |
| 2026 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.60 | 4.31 | 3.95 | top 24% in California; top 20% in the U.S. |
| Registered Nurse hours | 0.95 | 0.61 | 0.69 | top 12% in California; top 18% in the U.S. |
| Weekend total nurse staffing | 4.31 | 3.90 | 3.50 | top 20% in California; top 15% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.65 | 0.51 | 0.48 | top 18% in California; top 19% in the U.S. |
| Total nursing staff turnover (%) | 27.8 | 36.7 | 45.8 | top 23% in California; top 11% in the U.S. |
| RN turnover (%) | 40.0 | 38.1 | 42.9 | bottom 47% in California; top 46% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.38, RN 0.90, weekend 4.09. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: 1/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Masonic Homes of California | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/12/2007 |
| Annadurai, Bala | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/29/2020 |
| Annadurai, Bala | Individual | ADP of the SNF | NOT APPLICABLE | 09/29/2020 |
| Balbiani, Mario | Individual | Corporate Director | NOT APPLICABLE | 10/10/2021 |
| Bear, Jeffery | Individual | Corporate Director | NOT APPLICABLE | 10/21/2018 |
| Bezner, Brian | Individual | Corporate Director | NOT APPLICABLE | 10/10/2021 |
| Casalou, Allan | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2008 |
| Casalou, Allan | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2008 |
| Chan, Garrett | Individual | Corporate Director | NOT APPLICABLE | 10/15/2023 |
| Cross, Charles | Individual | Corporate Officer | NOT APPLICABLE | 10/10/2021 |
| Cross, Charles | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/15/2021 |
| Cross, Charles | Individual | ADP of the SNF | NOT APPLICABLE | 10/15/2021 |
| Cruz, Cynthia | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/08/2020 |
| Cruz, Cynthia | Individual | ADP of the SNF | NOT APPLICABLE | 06/08/2020 |
| Diaz, Roberto | Individual | Corporate Director | NOT APPLICABLE | 10/10/2021 |
| Hatfield, Eric | Individual | Corporate Director | NOT APPLICABLE | 10/20/2019 |
| Hopkins, Ronald | Individual | Corporate Director | NOT APPLICABLE | 10/27/2024 |
| Hunter, Carol | Individual | Corporate Officer | NOT APPLICABLE | 06/06/2022 |
| Hunter, Carol | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Hunter, Carol | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Can I see where garbage is stored and how often it's removed?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Niles Canyon Post Acute | 3.0 mi | Fremont, CA | ★★★★★ | 5/5 | |
| Mission Valley Post Acute | 3.3 mi | Fremont, CA | ★★★★☆ | 3/5 | |
| We Care Skilled Nursing - Fremont | 3.3 mi | Fremont, CA | ★★★☆☆ | 3/5 | |
| Country Drive Post Acute | 3.4 mi | Fremont, CA | ★★★☆☆ | 3/5 | |
| Crestwood Treatment Center | 3.4 mi | Fremont, CA | ★★★★★ | 4/5 | |
| Fremont Healthcare Center | 4.0 mi | Fremont, CA | ★★★★☆ | 3/5 | |
| Eden Healthcare Center | 4.5 mi | Hayward, CA | ★★☆☆☆ | 2/5 | abuse |
| Emmanuel Post Acute Care - Hayward | 4.7 mi | Hayward, CA | ★★★☆☆ | 2/5 | |
| Crestwood Manor - Fremont | 4.7 mi | Fremont, CA | ★★★★★ | 5/5 | |
| Hayward Post Acute | 5.0 mi | Hayward, CA | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 555843.