Vista Manor Nursing Center

Name: Vista Manor Nursing Center
Address: 120 JOSE FIGUERES AVENUE, San Jose, CA, 95116, US
Telephone: 4082721400

120 Jose Figueres Avenue, San Jose, CA 95116 · Santa Clara County · 99 certified beds · avg 88 residents/day · certified since Nov 10, 1991

Part of chain: GENERATIONS HEALTHCARE (27 facilities, chain avg rating 4.1★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.92

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jul 9, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Oct 11, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 11, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 11, 2024	D · Potential for harm, one-off	The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices.
Oct 7, 2022	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Oct 7, 2022	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Oct 7, 2022	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Oct 7, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Oct 7, 2022	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 7, 2022	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Dec 19, 2019	E · Potential for harm, repeated	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Dec 19, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Dec 19, 2019	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 19, 2019	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 19, 2019	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Dec 19, 2019	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Dec 19, 2019	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 19, 2019	D · Potential for harm, one-off	The facility did not have enough support staff to safely and effectively run its food and nutrition service.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 3).

Year	Citations	Worst severity that year
2019	8	E
2022	11	E
2024	3	E
2025	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.92	4.31	3.95	bottom 35% in California; top 43% in the U.S.
Registered Nurse hours	0.42	0.61	0.69	bottom 38% in California; bottom 25% in the U.S.
Weekend total nurse staffing	3.41	3.90	3.50	bottom 23% in California; top 47% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.51	0.48	bottom 29% in California; bottom 28% in the U.S.
Total nursing staff turnover (%)	36.5	36.7	45.8	bottom 49% in California; top 28% in the U.S.
RN turnover (%)	10.0	38.1	42.9	top 5% in California; top 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.31, RN 0.46, weekend 3.75. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Mastrocola, Lois	Individual	5% or Greater Direct Ownership Interest	9%	02/01/1998
Olds, Thomas	Individual	5% or Greater Direct Ownership Interest	78%	02/01/1998
Bmo Bank National Association	Organization	5% or Greater Security Interest	NOT APPLICABLE	09/20/2023
Life Generations Healthcare, LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	08/29/2019
Mastrocola, Lois	Individual	Corporate Director	NOT APPLICABLE	02/01/1998
Mastrocola, Lois	Individual	Corporate Officer	NOT APPLICABLE	02/01/1998
Mastrocola, Lois	Individual	Operational/Managerial Control	NOT APPLICABLE	09/20/2023
Olds, Thomas	Individual	Corporate Director	NOT APPLICABLE	02/01/1998
Olds, Thomas	Individual	Corporate Officer	NOT APPLICABLE	02/01/1998

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you inspect and maintain essential equipment, and how quickly are repairs made?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What is your current medication error rate, and what have you changed to bring errors down?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Canyon Springs Post-Acute	0.2 mi	San Jose, CA	★★★★☆	3/5
Inspire Behavioral Health	1.7 mi	San Jose, CA	★★☆☆☆	1/5
San Jose Healthcare & Wellness Center	2.0 mi	San Jose, CA	★★★☆☆	3/5
The Ridge Post Acute	2.2 mi	San Jose, CA	★★★★★	4/5
Mission de la Casa	3.0 mi	San Jose, CA	★★☆☆☆	1/5
The Redwoods Post-Acute	5.2 mi	San Jose, CA	★★★☆☆	2/5
Skyline Healthcare Center - San Jose	5.4 mi	San Jose, CA	★☆☆☆☆	1/5
O'Connor Hospital D/P SNF	5.4 mi	San Jose, CA	★★★★★	5/5
White Blossom Care Center	5.5 mi	San Jose, CA	★★☆☆☆	1/5
Milpitas Care Center	5.5 mi	Milpitas, CA	★★☆☆☆	2/5
The Win Post-Acute	5.8 mi	Santa Clara, CA	★★★★★	4/5
Santa Clara Post Acute	5.9 mi	Santa Clara, CA	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in San Jose →

Facility data as of CMS processing date 2026-08-01. CCN 555483.

The Care File

Visit checklist — Vista Manor Nursing Center

120 Jose Figueres Avenue, San Jose, CA 95116 · 4082721400

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you inspect and maintain essential equipment, and how quickly are repairs made?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What is your current medication error rate, and what have you changed to bring errors down?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555483 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)