Serenethos Care Center, LLC
22822 Myrtle Street, Hayward, CA 94541 · Alameda County · 36 certified beds · avg 32 residents/day · certified since May 16, 2017
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, facility-wide · Dec 16, 2022 · F-0801
The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Why it matters: Without qualified nutrition staff, residents' special diets and nutritional needs may be handled incorrectly, risking weight loss and health decline.
Severity (L): A life-threatening or extremely dangerous situation existed throughout the facility. The single most serious citation CMS can issue.
Corrected: Feb 9, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Dec 16, 2022 · F-0726
The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Why it matters: Undertrained caregivers are more likely to miss warning signs and make care mistakes.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Feb 9, 2023 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Dec 16, 2022 · F-0800
The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs.
Why it matters: Poor nutrition weakens residents and worsens health conditions like diabetes and heart disease.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Feb 9, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (25)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 20, 2025 | E · Potential for harm, repeated | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Jun 20, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jun 20, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| May 10, 2024 | E · Potential for harm, repeated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| May 10, 2024 | E · Potential for harm, repeated | The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms. |
| May 10, 2024 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| May 10, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| May 10, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| May 10, 2024 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Dec 16, 2022 | ▲ L · Immediate jeopardy, facility-wide | The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service. |
| Dec 16, 2022 | ▲ J · Immediate jeopardy, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. |
| Dec 16, 2022 | ▲ J · Immediate jeopardy, one-off | The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs. |
| Dec 16, 2022 | F · Potential for harm, facility-wide | The facility did not have enough support staff to safely and effectively run its food and nutrition service. |
| Dec 16, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 16, 2022 | F · Potential for harm, facility-wide | The facility did not dispose of garbage and refuse properly. |
| Dec 16, 2022 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 16, 2022 | F · Potential for harm, facility-wide | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| Dec 16, 2022 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Dec 16, 2022 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Dec 16, 2022 | B · Minimal risk, repeated | The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (11 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 11 | 3 | L ▲ |
| 2024 | 11 | 0 | E |
| 2025 | 3 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.20 | 4.31 | 3.95 | top 45% in California; top 32% in the U.S. |
| Registered Nurse hours | 0.40 | 0.61 | 0.69 | bottom 33% in California; bottom 22% in the U.S. |
| Weekend total nurse staffing | 3.95 | 3.90 | 3.50 | top 37% in California; top 25% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.34 | 0.51 | 0.48 | bottom 44% in California; bottom 40% in the U.S. |
| Total nursing staff turnover (%) | 36.4 | 36.7 | 45.8 | top 50% in California; top 27% in the U.S. |
| RN turnover (%) | 0.0 | 38.1 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.99, RN 0.38, weekend 3.75. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Baldwin, Ronald | Individual | Direct Ownership Interest | NOT APPLICABLE | 03/01/2018 |
| Serenethos Care Center, LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 03/01/2018 |
| Xie, Qing | Individual | Direct Ownership Interest | NOT APPLICABLE | 03/01/2018 |
| Baldwin, Ronald | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2018 |
| Baldwin, Ronald | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2018 |
| Dickman Weston Group | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2019 |
| Hansen Hunter LLC | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2019 |
| NG, Andrew | Individual | Managing Control - Governing Body | NOT APPLICABLE | 03/01/2018 |
| NG, Andrew | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2018 |
| NG, Andrew | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2018 |
| Serenethos Care Center, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/01/2018 |
| Serenethos Care Center, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/01/2025 |
| Xie, Qing | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "Can I see a sample menu, and how do you handle special diets like low-sodium or diabetic meals?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How does your quality committee work, and can you give an example of a problem it recently identified and fixed?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| St Anthony Care Center | 0.4 mi | Hayward, CA | ★★★★★ | 5/5 | |
| Bethesda Home | 0.5 mi | Hayward, CA | ★★★☆☆ | 4/5 | |
| We Care Skilled Nursing Facility | 0.8 mi | Hayward, CA | ★★★★★ | 4/5 | |
| Golden Harbor Healthcare Center | 0.8 mi | Hayward, CA | ★★☆☆☆ | 2/5 | |
| Morton Bakar Center | 1.0 mi | Hayward, CA | ★★★★★ | 5/5 | |
| Hayward Post Acute | 1.4 mi | Hayward, CA | ★★★★☆ | 4/5 | |
| Hayward Gardens Post Acute | 1.4 mi | Hayward, CA | ★★★★★ | 4/5 | |
| Baywood Court Health Center | 1.5 mi | Castro Valley, CA | ★★★★★ | 5/5 | |
| Hayward Hills Health Care Center | 1.5 mi | Hayward, CA | ★★★☆☆ | 3/5 | |
| Sage Post Acute | 1.6 mi | Hayward, CA | ★★★☆☆ | 3/5 | |
| Driftwood Healthcare Center - Hayward | 1.6 mi | Hayward, CA | ★★★☆☆ | 2/5 | |
| St Francis Healthcare Center | 1.7 mi | Hayward, CA | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 555905.