San Leandro Healthcare Center

Name: San Leandro Healthcare Center
Address: 368 JUANA AVENUE, San Leandro, CA, 94577, US
Telephone: 5103574015

368 Juana Avenue, San Leandro, CA 94577 · Alameda County · 62 certified beds · avg 54 residents/day · certified since Sep 1, 1972

Part of chain: PRATAP PODDATOORI (6 facilities, chain avg rating 3.5★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (28)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 9, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Nov 26, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Nov 26, 2025	D · Potential for harm, one-off	The facility did not let a resident help develop and carry out their own plan of care — the written roadmap of the services and support they'll receive, built around their personal goals and preferences. · from a complaint
Nov 7, 2024	E · Potential for harm, repeated	The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign.
Nov 7, 2024	E · Potential for harm, repeated	The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 7, 2024	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 7, 2024	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Sep 12, 2023	D · Potential for harm, one-off	The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly. · from a complaint
Nov 17, 2022	F · Potential for harm, facility-wide	The facility did not provide each resident with a nourishing, tasty, well-balanced diet that meets their daily nutritional and special dietary needs.
Nov 17, 2022	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Nov 17, 2022	E · Potential for harm, repeated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Nov 17, 2022	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Nov 17, 2022	E · Potential for harm, repeated	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Nov 17, 2022	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 17, 2022	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Nov 17, 2022	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Nov 17, 2022	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Nov 17, 2022	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.
Mar 28, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 28, 2019	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 28, 2019	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Mar 28, 2019	B · Minimal risk, repeated	The facility had resident rooms smaller than required — at least 80 square feet per person in shared rooms and 100 square feet in single rooms.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (10 → 10).

Year	Citations	Worst severity that year
2019	4	E
2022	10	F
2023	1	D
2024	10	E
2025	2	D
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.46	4.31	3.95	top 30% in California; top 24% in the U.S.
Registered Nurse hours	0.58	0.61	0.69	top 34% in California; bottom 50% in the U.S.
Weekend total nurse staffing	4.07	3.90	3.50	top 30% in California; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.51	0.48	top 49% in California; bottom 47% in the U.S.
Total nursing staff turnover (%)	37.5	36.7	45.8	bottom 46% in California; top 30% in the U.S.
RN turnover (%)	40.0	38.1	42.9	bottom 47% in California; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.14, RN 0.54, weekend 3.77. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Poddatoori, Pratap	Individual	5% or Greater Direct Ownership Interest	100%	05/13/2003
Alcantara, Cheryl	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2009
Alcantara, Cheryl	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2009
Andres, Norma	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2004
Andres, Norma	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2004
Cortez, Carlos	Individual	Operational/Managerial Control	NOT APPLICABLE	09/09/2024
Cortez, Carlos	Individual	ADP of the SNF	NOT APPLICABLE	09/09/2024
Dhugga, Gurpreet	Individual	Operational/Managerial Control	NOT APPLICABLE	12/16/2019
Dhugga, Gurpreet	Individual	ADP of the SNF	NOT APPLICABLE	12/16/2019
Ehrenfeld, Marianne	Individual	Operational/Managerial Control	NOT APPLICABLE	09/16/2023
Ehrenfeld, Marianne	Individual	ADP of the SNF	NOT APPLICABLE	09/16/2023
Guerrero, Sylvia	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2022
Guerrero, Sylvia	Individual	ADP of the SNF	NOT APPLICABLE	09/01/2022
Hycare INC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/07/2006
Hycare INC	Organization	ADP of the SNF	NOT APPLICABLE	10/10/2025
Kakkar, Kanika	Individual	Operational/Managerial Control	NOT APPLICABLE	09/25/2023
Kakkar, Kanika	Individual	ADP of the SNF	NOT APPLICABLE	09/25/2023
Lopez, Lucilla	Individual	Operational/Managerial Control	NOT APPLICABLE	09/01/2016
Lopez, Lucilla	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2016
Madamba, Lara	Individual	Operational/Managerial Control	NOT APPLICABLE	09/25/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How are residents and families included in care plan meetings, and how often do those meetings happen?"
"Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
"Does your admission agreement include an arbitration clause, and is signing it optional?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"How do you make sure resident assessments are completed and submitted to the state on time?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Bancroft Healthcare Center	0.1 mi	San Leandro, CA	★★★☆☆	4/5
Jones Convalescent Hospital	0.2 mi	San Leandro, CA	★★★★☆	4/5
Washington Center	1.8 mi	San Leandro, CA	★★★★★	5/5
Alameda County Medical Center D/P SNF	2.0 mi	San Leandro, CA	★★★★★	5/5
All Saint's Subacute & Transitional Care	2.1 mi	San Leandro, CA	★★★☆☆	2/5
All Saint's Maubert	2.1 mi	San Leandro, CA	★★☆☆☆	2/5
Valley Pointe Nursing & Rehabilitation Center	3.8 mi	Castro Valley, CA	★★★★★	4/5
East Bay Post-Acute	3.8 mi	Castro Valley, CA	★★☆☆☆	1/5
St Francis Healthcare Center	4.1 mi	Hayward, CA	★★★★☆	3/5
Princeton Manor Healthcare Center, LLC	4.2 mi	Oakland, CA	★★★☆☆	3/5
Morton Bakar Center	4.2 mi	Hayward, CA	★★★★★	5/5
Driftwood Healthcare Center - Hayward	4.2 mi	Hayward, CA	★★★☆☆	2/5

Compare this facility with the 3 closest →

All facilities in San Leandro →

Facility data as of CMS processing date 2026-08-01. CCN 056345.

The Care File

Visit checklist — San Leandro Healthcare Center

368 Juana Avenue, San Leandro, CA 94577 · 5103574015

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How are residents and families included in care plan meetings, and how often do those meetings happen?"
☐ "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
☐ "Does your admission agreement include an arbitration clause, and is signing it optional?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "How do you make sure resident assessments are completed and submitted to the state on time?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 056345 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)