Pennsylvania ›Kutztown

Willow Brook Rehabilitation and Healthcare Center

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120 Trexler Avenue, Kutztown, PA 19530 (opens Google Maps) · Berks County · (610) 683-6220· 140 certified beds · avg 131 residents/day · certified since Nov 7, 1984 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

Part of chain: PRESTIGE HEALTHCARE ADMINISTRATIVE SERVICES (15 facilities, chain avg rating 3.2★)

2/5
Health inspection rating (on-site)
inspected Mar 27, 2026
2
Serious findings on record
most recent Jun 18, 2026
$8,281
Fines, last 3 years
3.01
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, isolated · Mar 27, 2026 · F-0694

The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.

Why it matters: Improper IV care can cause infections, dehydration, or dangerous fluid imbalances.

Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: May 6, 2026 (Deficient, Provider has date of correction)

▲ Actual harm, isolated · Jun 18, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.

Corrected: Jul 16, 2026 (Deficient, Provider has date of correction)

Inspection findings in the public record

Showing the latest 3 of 7 inspection findings. Open the full record below to read every finding.

  1. G · Actual harm, isolated

    The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689

  2. J · Immediate jeopardy, isolated

    The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. F-0694

  3. F · Potential for more than minimal harm, widespread

    The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. F-0755

View all 7 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Jun 18, 2026▲ G · Actual harm, isolatedThe facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689
Mar 27, 2026▲ J · Immediate jeopardy, isolatedThe facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · F-0694
Mar 27, 2026F · Potential for more than minimal harm, widespreadThe facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755
Mar 27, 2026D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Mar 27, 2026D · Potential for more than minimal harm, isolatedThe facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
Mar 15, 2024F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Mar 15, 2024C · Potential for minimal harm, widespreadThe facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623

Inspection trend by year

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2024
All citations: 2
Serious citations (G–L): 0
2026
All citations: 5
Serious citations (G–L): 2

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202420F
202652J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

1 fine totaling $8,281.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

DateTypeAmount / length
Mar 27, 2026Fine$8,281

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityPennsylvania averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.01
Pennsylvania average: 3.94
U.S. average: 3.95
Registered Nurse hours
This facility: 0.42
Pennsylvania average: 0.80
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.83
Pennsylvania average: 3.58
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityPennsylvania avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)3.013.943.95bottom 12% in Pennsylvania; bottom 14% in the U.S.
Registered Nurse hours0.420.800.69bottom 13% in Pennsylvania; bottom 26% in the U.S.
Weekend total nurse staffing2.833.583.50bottom 17% in Pennsylvania; bottom 22% in the U.S.
Weekend RN hours (not acuity-adjusted)0.320.560.48bottom 26% in Pennsylvania; bottom 35% in the U.S.
Total nursing staff turnover (%)41.444.545.8top 40% in Pennsylvania; top 40% in the U.S.
RN turnover (%)62.539.942.9bottom 14% in Pennsylvania; bottom 19% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.49, RN 0.49, weekend 3.28.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.49 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 1/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Willow Brook Rehabilitation and Healthcare Center. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Owner / managerTypeRoleStakeSince
Clyde II LLCOrganization5% or Greater Indirect Ownership Interest10%12/29/2021
Pa Noble Parentco LLCOrganization5% or Greater Indirect Ownership Interest70%12/29/2021
Star Pa I Holdings LLCOrganization5% or Greater Indirect Ownership Interest20%12/29/2021
Stern, MosheIndividual5% or Greater Indirect Ownership Interest—12/29/2021
Willow Brook Rehab LLCOrganization5% or Greater Direct Ownership Interest100%12/29/2021
Springman, KathleenIndividualOperational/Managerial ControlNOT APPLICABLE01/01/2025
Springman, KathleenIndividualADP of the SNFNOT APPLICABLE04/24/2026

All 7 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Prestige Healthcare Administrative Services — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "Who on your staff manages IV therapy, and what training and monitoring is in place?"
  • "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
  • "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
  • "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
  • "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
  • "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
  • "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"

Also worth asking anywhere

  • "Your weekend nurse staffing is reported below the Pennsylvania midpoint — how does the weekend schedule differ from a weekday?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 41% total nursing staff turnover here — who on the care team has been with you longest?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 27 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Lutheran Home at Topton, the3.7 miTopton, PA★★★★★4/5
Mosser Nursing Home8.8 miTrexlertown, PA★★★★★4/5
Complete Care at Lehigh LLC10.9 miMacungie, PA★★★☆☆3/5
Laureldale Skilled Nursing and Rehabilitation Cent10.9 miLaureldale, PA★★★☆☆3/5
Berks Heim Nursing & Rehabilitation11.8 miLeesport, PA★★★★★4/5
Luther Crest Nursing Facility12.5 miAllentown, PA★★★★★5/5
Cedarbrook Senior Care and Rehabilitation12.8 miAllentown, PA★★★★★4/5
Lehigh Valley Hospital Tsu12.9 miAllentown, PA★★★★★3/5
Laurel Center13.0 miHamburg, PA★★★☆☆2/5abuse
Cedar Crest Post Acute13.8 miAllentown, PA★★★★☆4/5
Fairlane Gardens Nursing and Rehab at Reading15.0 miReading, PA★☆☆☆☆1/5
West Reading Skilled Nursing and Rehabilitation Ce15.2 miWest Reading, PA★☆☆☆☆2/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Berks, PA — 15 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Kutztown →

Facility data as of CMS processing date 2026-08-01. CCN 395680.

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