Complete Care at Lehigh LLC

Name: Complete Care at Lehigh LLC
Address: 1718 SPRING CREEK ROAD, Macungie, PA, 18062, US
Telephone: 6103660500

1718 Spring Creek Road, Macungie, PA 18062 · Lehigh County · 128 certified beds · avg 122 residents/day · certified since Nov 18, 1994

Part of chain: COMPLETE CARE (85 facilities, chain avg rating 3.1★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

2.96

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 4, 2026	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint
Jun 4, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Feb 11, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Aug 21, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Aug 21, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Aug 21, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Aug 21, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Aug 21, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Oct 26, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jul 12, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 12, 2024	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jul 12, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 12, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jul 12, 2024	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 5).

Year	Citations	Worst severity that year
2024	6	F
2025	5	D
2026	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Pennsylvania avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	2.96	3.94	3.95	bottom 9% in Pennsylvania; bottom 12% in the U.S.
Registered Nurse hours	0.48	0.80	0.69	bottom 22% in Pennsylvania; bottom 35% in the U.S.
Weekend total nurse staffing	2.61	3.58	3.50	bottom 6% in Pennsylvania; bottom 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.31	0.56	0.48	bottom 25% in Pennsylvania; bottom 34% in the U.S.
Total nursing staff turnover (%)	43.0	44.5	45.8	top 45% in Pennsylvania; top 44% in the U.S.
RN turnover (%)	52.6	39.9	42.9	bottom 26% in Pennsylvania; bottom 32% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.22, RN 0.52, weekend 2.85. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
PC Pa Opcos LLC	Organization	5% or Greater Direct Ownership Interest	100%	05/01/2021
PC Wta Opco Holdco LLC	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
SMS 2021 Trust	Organization	5% or Greater Indirect Ownership Interest	—	05/01/2021
Schwartz, Hershel	Individual	W-2 Managing Employee	NOT APPLICABLE	05/01/2021
Stein, Shalom	Individual	Corporate Officer	NOT APPLICABLE	05/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Could I join residents for a meal to see the food quality and temperature for myself?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Mosser Nursing Home	2.1 mi	Trexlertown, PA	★★★★★	4/5
Lehigh Valley Hospital Tsu	2.3 mi	Allentown, PA	★★★★★	3/5
Cedarbrook Senior Care and Rehabilitation	2.5 mi	Allentown, PA	★★★★★	4/5
Cedar Crest Post Acute	3.0 mi	Allentown, PA	★★★★☆	4/5
Luther Crest Nursing Facility	3.3 mi	Allentown, PA	★★★★★	5/5
Phoebe Allentown Health Care Center	5.1 mi	Allentown, PA	★★☆☆☆	2/5
Jewel Healthcare and Rehabilitation Center	5.5 mi	Allentown, PA	★★★★☆	4/5
Good Shepherd Home Raker Center	6.3 mi	Allentown, PA	★★★★☆	4/5
Fellowship Manor	7.3 mi	Whitehall, PA	★★★★★	4/5
Lutheran Home at Topton, the	7.6 mi	Topton, PA	★★★★★	4/5
Riverton Rehabilitation and Healthcare Center	9.4 mi	Allentown, PA	★★★★★	4/5
Valley Manor Rehabilitation and Healthcare Center	9.8 mi	Coopersburg, PA	★★☆☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Macungie →

Facility data as of CMS processing date 2026-08-01. CCN 395939.

The Care File

Visit checklist — Complete Care at Lehigh LLC

1718 Spring Creek Road, Macungie, PA 18062 · 6103660500

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "Could I join residents for a meal to see the food quality and temperature for myself?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 395939 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)