70 West Lucerne Circle, Orlando, FL 32801 (opens Google Maps) · Orange County · (407) 841-1310· 120 certified beds · avg 93 residents/day · certified since Jan 1, 1992 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: WESTMINSTER COMMUNITIES OF FLORIDA (9 facilities, chain avg rating 4.3★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Mar 4, 2025 · F-0678 · triggered by a complaint
The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Mar 20, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 22 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554
The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. F-0655
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 13, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Mar 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Mar 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · F-0655 |
| Mar 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not bring in qualified outside professionals to provide a required service when it didn't have a qualified professional on staff. · F-0840 |
| Mar 13, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Mar 4, 2025 | ▲ J · Immediate jeopardy, isolated | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · from a complaint · F-0678 |
| Aug 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Aug 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| May 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint · F-0554 |
| May 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint · F-0686 |
| May 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · from a complaint · F-0694 |
| May 14, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Aug 3, 2023 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561 |
| Aug 3, 2023 | D · Potential for more than minimal harm, isolated | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. · F-0636 |
| Aug 3, 2023 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| Aug 3, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Oct 7, 2021 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Oct 7, 2021 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Oct 7, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Oct 7, 2021 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Oct 7, 2021 | D · Potential for more than minimal harm, isolated | The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · F-0694 |
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 5 | 0 | D |
| 2023 | 4 | 0 | D |
| 2024 | 6 | 0 | D |
| 2025 | 7 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
2 fines totaling $22,133.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Mar 4, 2025 | Fine | $5,980 |
| Mar 4, 2025 | Fine | $16,153 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.77 | 4.03 | 3.95 | bottom 40% in Florida; top 50% in the U.S. |
| Registered Nurse hours | 1.08 | 0.76 | 0.69 | top 15% in Florida; top 13% in the U.S. |
| Weekend total nurse staffing | 3.47 | 3.68 | 3.50 | bottom 43% in Florida; top 43% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.83 | 0.53 | 0.48 | top 14% in Florida; top 10% in the U.S. |
| Total nursing staff turnover (%) | — | 41.4 | 45.8 | — |
| RN turnover (%) | — | 46.0 | 42.9 | — |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.70, RN 1.06, weekend 3.40.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.70 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Westminster Towers. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bell, William | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Diaz, Ricardo | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Diaz, Ricardo | Individual | ADP of the SNF | NOT APPLICABLE | 04/02/2025 |
| Dye, Stephen | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Hillenmeyer, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2015 |
| Keith, Henry | Individual | Corporate Officer | NOT APPLICABLE | 01/01/1994 |
| Keith, Henry | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/1994 |
| Lehman, Gary | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Lehman, Gary | Individual | ADP of the SNF | NOT APPLICABLE | 04/02/2025 |
| Maddux, Carlen | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Mock, Jeffrey | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Shelley, Linda | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Westminster Services INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/1980 |
All 13 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Westminster Communities of Florida — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Delaney Park Health and Rehabilitation Center | 0.4 mi | Orlando, FL | ★★★☆☆ | 2/5 | |
| Commons at Orlando Lutheran Towers | 0.6 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | abuse |
| South Orange Health and Rehabilitation Center | 0.8 mi | Orlando, FL | ★★★★★ | 4/5 | |
| Orlando Health and Rehabilitation Center | 1.6 mi | Orlando, FL | ★☆☆☆☆ | 1/5 | abuse |
| Guardian Care Nursing & Rehabilitation Center | 2.1 mi | Orlando, FL | ★★☆☆☆ | 2/5 | |
| Conway Lakes Health & Rehabilitation Center | 3.6 mi | Orlando, FL | ★★☆☆☆ | 2/5 | |
| Courtyards of Orlando Care Center and Rehab | 3.9 mi | Orlando, FL | ★★☆☆☆ | 3/5 | |
| Westminster Baldwin Park | 4.0 mi | Orlando, FL | ★★★★★ | 4/5 | |
| Solaris Healthcare Windermere | 4.6 mi | Orlando, FL | ★★★★★ | 5/5 | |
| Westminster Winter Park | 4.6 mi | Winter Park, FL | ★★★★★ | 4/5 | |
| Alwyn C Cashe State Veterans Nursing Home | 4.7 mi | Orlando, FL | ★☆☆☆☆ | 2/5 | abuse |
| Solaris Healthcare College Park | 4.9 mi | Orlando, FL | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Orange, FL — 36 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 105757.
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