South Orange Health and Rehabilitation Center

Name: South Orange Health and Rehabilitation Center
Address: 1730 LUCERNE TERRACE, Orlando, FL, 32806, US
Telephone: 4074231612

1730 Lucerne Terrace, Orlando, FL 32806 · Orange County · 115 certified beds · avg 104 residents/day · certified since Aug 19, 1986

Part of chain: ROBERT SCHOENFELD (8 facilities, chain avg rating 3.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

$14,442

Fines, last 3 years

4.76

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (15)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 13, 2025	E · Potential for harm, repeated	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Feb 13, 2025	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 13, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Feb 13, 2025	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Dec 11, 2024	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Dec 11, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Nov 9, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · from a complaint
Nov 9, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Nov 9, 2024	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Nov 9, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jun 29, 2023	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jun 29, 2023	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jun 29, 2023	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Aug 11, 2021	E · Potential for harm, repeated	The facility did not dispose of garbage and refuse properly.
Aug 11, 2021	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 4).

Year	Citations	Worst severity that year
2021	2	E
2023	3	E
2024	6	E
2025	4	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $14,442.

Date	Type	Amount / length
Nov 9, 2024	Fine	$5,689
Nov 9, 2024	Fine	$8,753

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Florida avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.76	4.03	3.95	top 11% in Florida; top 17% in the U.S.
Registered Nurse hours	0.75	0.76	0.69	top 41% in Florida; top 32% in the U.S.
Weekend total nurse staffing	4.44	3.68	3.50	top 10% in Florida; top 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.41	0.53	0.48	bottom 43% in Florida; top 46% in the U.S.
Total nursing staff turnover (%)	39.7	41.4	45.8	top 44% in Florida; top 35% in the U.S.
RN turnover (%)	50.0	46.0	42.9	bottom 44% in Florida; bottom 39% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.50, RN 0.70, weekend 4.20. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Limited Liability company

Owner / manager	Type	Role	Stake	Since
Orlando FL Holdco LLC	Organization	5% or Greater Direct Ownership Interest	100%	08/11/2023
Pierre, Jessica	Individual	W-2 Managing Employee	NOT APPLICABLE	08/11/2023
Schoenfeld, Robert	Individual	Corporate Officer	NOT APPLICABLE	08/11/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
"How do you keep residents' medical records accurate, complete, and secure?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Delaney Park Health and Rehabilitation Center	0.6 mi	Orlando, FL	★★★☆☆	2/5
Westminster Towers	0.8 mi	Orlando, FL	★★★☆☆	2/5
Orlando Health and Rehabilitation Center	0.9 mi	Orlando, FL	★☆☆☆☆	1/5	abuse
Commons at Orlando Lutheran Towers	1.3 mi	Orlando, FL	★☆☆☆☆	1/5	abuse
Guardian Care Nursing & Rehabilitation Center	2.3 mi	Orlando, FL	★★☆☆☆	2/5
Conway Lakes Health & Rehabilitation Center	3.6 mi	Orlando, FL	★★☆☆☆	2/5
Solaris Healthcare Windermere	4.1 mi	Orlando, FL	★★★★★	5/5
Courtyards of Orlando Care Center and Rehab	4.4 mi	Orlando, FL	★★☆☆☆	3/5
Westminster Baldwin Park	4.5 mi	Orlando, FL	★★★★★	4/5
Metro West Nursing and Rehab Center	5.1 mi	Orlando, FL	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Orlando →

Facility data as of CMS processing date 2026-08-01. CCN 105546.

The Care File

Visit checklist — South Orange Health and Rehabilitation Center

1730 Lucerne Terrace, Orlando, FL 32806 · 4074231612

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $14,442

Questions for the administrator:

☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 105546 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)