How to file a complaint about care →
No fines or payment denials in the published 3-year window.
35 Fruit Street, Worcester, MA 01609 (opens Google Maps) · Worcester County · (978) 361-5032· 91 certified beds · avg 51 residents/day · certified since Jul 1, 1990 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: ELDER SERVICES (6 facilities, chain avg rating 2.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 13 inspection findings. Open the full record below to read every finding.
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. F-0604
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. F-0880
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 30, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 30, 2024 | D · Potential for more than minimal harm, isolated | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. · F-0604 |
| Dec 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Dec 30, 2024 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Nov 6, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint · F-0607 |
| Sep 7, 2023 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Sep 7, 2023 | E · Potential for more than minimal harm, pattern | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
| Sep 7, 2023 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. · F-0883 |
| Sep 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. · F-0637 |
| Sep 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. · F-0679 |
| Sep 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756 |
| Sep 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Sep 7, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 8 | 0 | F |
| 2024 | 5 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Massachusetts avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.31 | 3.89 | 3.95 | top 7% in Massachusetts; top 9% in the U.S. |
| Registered Nurse hours | 0.59 | 0.65 | 0.69 | top 50% in Massachusetts; top 50% in the U.S. |
| Weekend total nurse staffing | 4.72 | 3.51 | 3.50 | top 7% in Massachusetts; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.46 | 0.48 | top 33% in Massachusetts; top 36% in the U.S. |
| Total nursing staff turnover (%) | 50.0 | 38.2 | 45.8 | bottom 18% in Massachusetts; bottom 38% in the U.S. |
| RN turnover (%) | 70.0 | 42.6 | 42.9 | bottom 9% in Massachusetts; bottom 12% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.26, RN 0.47, weekend 3.79.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.26 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for West Side House LTC Facility. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Baker Tilly Advisory Group, LP | Organization | ADP of the SNF | NOT APPLICABLE | 01/03/2025 |
| Baker Tilly Us LLP | Organization | ADP of the SNF | NOT APPLICABLE | 01/03/2025 |
| Boston Helpdesk, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 03/21/2025 |
| Connectone Bank | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 10/10/2023 |
| Connectone Bank | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 10/10/2023 |
| Essex Group Management Corp | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/1995 |
| Essex Group Management Corp | Organization | ADP of the SNF | NOT APPLICABLE | 08/01/2025 |
| Essex Group Staffing Company | Organization | ADP of the SNF | NOT APPLICABLE | 07/31/2007 |
| Picone, Scott | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/26/2002 |
| Picone, Scott | Individual | ADP of the SNF | NOT APPLICABLE | 05/26/2002 |
| Romano, Frank | Individual | Corporate Director | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | Corporate Officer | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/10/1974 |
| Romano, Frank | Individual | ADP of the SNF | NOT APPLICABLE | 07/10/1974 |
| Romano, Katelyn | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/08/2017 |
| Romano, Katelyn | Individual | ADP of the SNF | NOT APPLICABLE | 05/08/2017 |
| Romano, Kyle | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/25/2024 |
| Romano, Kyle | Individual | ADP of the SNF | NOT APPLICABLE | 03/25/2024 |
| Semaan, Rita | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Semaan, Rita | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
All 20 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Elder Services — 6 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lutheran Rehabilitation and Skilled Care Center | 0.5 mi | Worcester, MA | ★★★★★ | 5/5 | |
| St Mary Health Care Center | 0.7 mi | Worcester, MA | ★★☆☆☆ | 2/5 | |
| St Francis Rehabilitation & Nursing Center | 1.5 mi | Worcester, MA | ★★★★☆ | 3/5 | |
| Worcester Rehabilitation & Health Care Center | 1.6 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| Christopher House of Worcester | 1.7 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Vantage at Worcester LLC | 1.7 mi | Worcester, MA | ★☆☆☆☆ | 1/5 | |
| Blaire House of Worcester | 1.8 mi | Worcester, MA | ★★★☆☆ | 3/5 | |
| Holy Trinity Eastern Orthodox N & R Center | 2.1 mi | Worcester, MA | ★★★★★ | 5/5 | |
| Hermitage Healthcare (the) | 2.1 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Odd Fellows Home of Massachusetts | 2.3 mi | Worcester, MA | ★★☆☆☆ | 3/5 | |
| Jewish Healthcare Center | 2.3 mi | Worcester, MA | ★★★★☆ | 4/5 | |
| Parsons Hill Rehabilitation & Health Care Center | 2.7 mi | Worcester, MA | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Worcester, MA — 50 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 225500.
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