West Hills Health & Rehabilitation
5701 SW Multnomah Blvd, Portland, OR 97219 · Multnomah County · 180 certified beds · avg 95 residents/day · certified since May 7, 1970
Part of chain: THE GOODMAN GROUP (9 facilities, chain avg rating 3.2★)
3/5
Health inspection rating (on-site)
1
Serious findings on record
$12,659
Fines, last 3 years
5.51
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Dec 18, 2023 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jun 14, 2023 (Past Non-Compliance)
All citations in the current public record (26)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 25, 2025 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 25, 2025 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Apr 25, 2025 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not properly prepare residents for a safe transfer or discharge. Before a resident leaves, the facility must get them ready and make sure the move is safe and orderly. · from a complaint |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| May 9, 2024 | F · Potential for harm, facility-wide | The facility did not have enough support staff to safely and effectively run its food and nutrition service. · from a complaint |
| May 9, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| May 9, 2024 | D · Potential for harm, one-off | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · from a complaint |
| Dec 18, 2023 | ▲ G · Actual harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Dec 18, 2023 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Dec 18, 2023 | E · Potential for harm, repeated | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint |
| Dec 18, 2023 | E · Potential for harm, repeated | The facility did not have enough nursing staff each day to meet every resident's needs, or did not have a licensed nurse in charge on each shift. Adequate staffing is one of the strongest predictors of good care. · from a complaint |
| Dec 18, 2023 | E · Potential for harm, repeated | The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life. |
| Dec 18, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · from a complaint |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not provide care that took into account residents' past trauma or their cultural backgrounds. Care is supposed to be sensitive to what residents have lived through and where they come from. |
| Dec 18, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 5, 2019 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 5, 2019 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (16 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 2 | 0 | F |
| 2023 | 16 | 1 | G ▲ |
| 2024 | 5 | 0 | F |
| 2025 | 3 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,659.
| Date | Type | Amount / length |
|---|---|---|
| Dec 18, 2023 | Fine | $12,659 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Oregon avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.51 | 5.42 | 3.95 | top 38% in Oregon; top 7% in the U.S. |
| Registered Nurse hours | 0.65 | 0.78 | 0.69 | bottom 47% in Oregon; top 42% in the U.S. |
| Weekend total nurse staffing | 4.81 | 4.85 | 3.50 | top 50% in Oregon; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.39 | 0.48 | 0.48 | top 47% in Oregon; bottom 50% in the U.S. |
| Total nursing staff turnover (%) | 41.5 | 47.4 | 45.8 | top 33% in Oregon; top 40% in the U.S. |
| RN turnover (%) | 42.9 | 51.6 | 42.9 | top 29% in Oregon; bottom 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.03, RN 0.60, weekend 4.39. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Partnership
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brown, Wendy | Individual | 5% or Greater Indirect Ownership Interest | 5% | 01/01/1994 |
| John B. Goodman 2006 Irrv Grantor Tr | Organization | 5% or Greater Direct Ownership Interest | — | 10/01/2023 |
| John B. Goodman 2006 Irrv Grantor Tr | Organization | 5% or Greater Indirect Ownership Interest | 13% | 02/28/2017 |
| The Goodman Group Properties LLC | Organization | 5% or Greater Direct Ownership Interest | — | 01/01/2007 |
| Werner Ventures Limited Partnership | Organization | 5% or Greater Direct Ownership Interest | — | 01/01/1994 |
| Werner, Jeffery | Individual | 5% or Greater Indirect Ownership Interest | 5% | 01/01/1994 |
| West Hills Convalescent Center Limited Partnership | Organization | 5% or Greater Direct Ownership Interest | — | 04/04/1990 |
| Benson, Randall | Individual | Corporate Officer | NOT APPLICABLE | 06/26/2016 |
| Brown, Wendy | Individual | Limited Partnership Interest | NOT APPLICABLE | 01/01/1994 |
| Edinger, Craig | Individual | Corporate Officer | NOT APPLICABLE | 10/11/2016 |
| Gould, Denise | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/05/2023 |
| John B Goodman Enterprises INC | Organization | General Partnership Interest | NOT APPLICABLE | 04/04/1990 |
| John B. Goodman 2006 Irrv Grantor Tr | Organization | Limited Partnership Interest | NOT APPLICABLE | 02/28/2017 |
| Knacke, Clinton | Individual | Corporate Officer | NOT APPLICABLE | 10/12/2022 |
| Olson, Denise | Individual | Corporate Officer | NOT APPLICABLE | 09/16/2013 |
| The Goodman Group Properties LLC | Organization | Limited Partnership Interest | NOT APPLICABLE | 01/01/2007 |
| Weichert, James | Individual | Corporate Director | NOT APPLICABLE | 10/01/2016 |
| Werner Ventures Limited Partnership | Organization | Limited Partnership Interest | NOT APPLICABLE | 01/01/1994 |
| Werner, Jeffery | Individual | Limited Partnership Interest | NOT APPLICABLE | 01/01/1994 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "What does your discharge planning process look like, and how are families involved before a move?"
- "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Marquis Vermont Hills | 1.0 mi | Portland, OR | ★★★★★ | 5/5 | |
| Robison Jewish Health Center | 1.3 mi | Portland, OR | ★★☆☆☆ | 2/5 | |
| Marquis Autumn Hills Memory Care | 1.4 mi | Portland, OR | ★★★★★ | 4/5 | |
| Avamere Crestview of Portland | 1.6 mi | Portland, OR | ★★★★☆ | 3/5 | |
| Beaverton Post Acute Care of Cascadia | 3.0 mi | Beaverton, OR | ★★★★★ | 4/5 | |
| The Pearl at Kruse Way | 3.5 mi | Lake Oswego, OR | ★★★★☆ | 4/5 | |
| Mirabella Portland | 4.0 mi | Portland, OR | ★★★★★ | 5/5 | |
| Tigard Rehabilitation and Care | 4.2 mi | Tigard, OR | ★☆☆☆☆ | 1/5 | SFF |
| Maryville | 4.5 mi | Beaverton, OR | ★★★★☆ | 3/5 | |
| Willamette View Health Center | 5.2 mi | Milwaukie, OR | ★★★★★ | 5/5 | |
| Fernwood Supportive Living at Madrona Grove | 5.2 mi | Portland, OR | ★★★★☆ | 3/5 | |
| Avamere Rehabilitation of King City | 5.5 mi | Tigard, OR | ★★★★☆ | 3/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 385112.