Village Crest Center for Health & Rehabilitation

Name: Village Crest Center for Health & Rehabilitation
Address: 19 POPLAR STREET, New Milford, CT, 06776, US
Telephone: 8603549365

19 Poplar Street, New Milford, CT 06776 · Nw Hills County · 95 certified beds · avg 86 residents/day · certified since Sep 2, 1971

Part of chain: NATIONAL HEALTH CARE ASSOCIATES (42 facilities, chain avg rating 3.2★)

3/5

Health inspection rating (on-site)

Serious findings on record

$24,418

Fines, last 3 years

3.32

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 6, 2025 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jul 16, 2025 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · Sep 19, 2024 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Oct 23, 2024 (Deficient, Provider has date of correction)

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 6, 2025	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
May 6, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 6, 2025	E · Potential for harm, repeated	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
May 6, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 6, 2025	D · Potential for harm, one-off	The facility did not have doctor's orders in place for a resident's immediate care at the time the resident was admitted.
May 6, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 6, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 6, 2025	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
May 6, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 6, 2025	D · Potential for harm, one-off	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
May 6, 2025	C · Minimal risk, facility-wide	The facility did not dispose of garbage and refuse properly.
May 6, 2025	B · Minimal risk, repeated	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
May 6, 2025	B · Minimal risk, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Sep 19, 2024	▲ G · Actual harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 19, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Sep 19, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint
Sep 19, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · from a complaint
Jul 13, 2023	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jul 13, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jul 13, 2023	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jul 13, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jul 13, 2023	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident.
Jul 13, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 13, 2023	D · Potential for harm, one-off	The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area.
Jul 13, 2023	B · Minimal risk, repeated	The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts.
Jun 23, 2021	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (8 → 13).

Year	Citations	Serious (G–L)	Worst severity that year
2021	1	0	E
2023	8	0	D
2024	4	1	G ▲
2025	13	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

2 fines totaling $24,418.

Date	Type	Amount / length
May 6, 2025	Fine	$16,400
Sep 19, 2024	Fine	$8,018

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.32	3.80	3.95	bottom 22% in Connecticut; bottom 27% in the U.S.
Registered Nurse hours	0.44	0.70	0.69	bottom 20% in Connecticut; bottom 29% in the U.S.
Weekend total nurse staffing	3.13	3.43	3.50	bottom 34% in Connecticut; bottom 38% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.46	0.48	bottom 27% in Connecticut; bottom 28% in the U.S.
Total nursing staff turnover (%)	40.0	37.4	45.8	bottom 37% in Connecticut; top 36% in the U.S.
RN turnover (%)	33.3	38.6	42.9	top 36% in Connecticut; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.62, RN 0.48, weekend 3.42. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
BNB Health Care Funds LLC	Organization	5% or Greater Direct Ownership Interest	7%	12/31/2012
Cohen, David	Individual	5% or Greater Direct Ownership Interest	7%	06/04/2007
Edsr Associates, LLC	Organization	5% or Greater Direct Ownership Interest	31%	12/01/2020
Fuchs, Morris	Individual	5% or Greater Direct Ownership Interest	8%	06/04/2007
Goldenberg, Chaim	Individual	5% or Greater Direct Ownership Interest	5%	06/04/2007
Lipman, Michael	Individual	5% or Greater Direct Ownership Interest	5%	06/04/2007
Manela, Magda	Individual	5% or Greater Direct Ownership Interest	5%	06/04/2007
Roberts, Tzivy	Individual	5% or Greater Direct Ownership Interest	7%	03/01/2014
Bokow, Barry	Individual	General Partnership Interest	NOT APPLICABLE	09/01/2007
David, Albert	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Eisen, Mordechai	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Estate of Tali Skoczylas	Organization	General Partnership Interest	NOT APPLICABLE	01/22/2020
Flaherty, Timothy	Individual	W-2 Managing Employee	NOT APPLICABLE	12/31/2021
Geffner, Ira	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Laufer, Schmuel	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Neuman, Gerald	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Ostreicher, Marvin	Individual	Corporate Director	NOT APPLICABLE	09/01/2007
Pollack, Nathan	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007
Senga Trust	Organization	General Partnership Interest	NOT APPLICABLE	09/10/2021
Shaya-Mograby, Moshe	Individual	General Partnership Interest	NOT APPLICABLE	06/04/2007

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Candlewood Rehabilitation and Healthcare Center	1.0 mi	New Milford, CT	★★★☆☆	3/5
The Grand Rehabilitation and Nursing at Pawling	9.3 mi	Pawling, NY	★★☆☆☆	2/5
Bethel Health Care Center	11.0 mi	Bethel, CT	★★★★☆	4/5
Pomperaug Woods Health Center	11.6 mi	Southbury, CT	★★★★☆	3/5
Lutheran Home of Southbury INC	11.6 mi	Southbury, CT	★★★☆☆	3/5
Autumn Lake Healthcare at Glen Hill	11.9 mi	Danbury, CT	★★★★☆	3/5
River Glen Health Care Center	12.2 mi	Southbury, CT	★★★★★	4/5
Civita Care Center at Danbury	12.6 mi	Danbury, CT	★★☆☆☆	2/5	abuse
Putnam Ridge	13.1 mi	Brewster, NY	★☆☆☆☆	1/5
Havencare at Filosa	13.4 mi	Danbury, CT	★★★★★	5/5
Havencare at Hancock Hall	13.4 mi	Danbury, CT	★★★★★	5/5
Saint John Paul II Center	14.0 mi	Danbury, CT	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in New Milford →

Facility data as of CMS processing date 2026-08-01. CCN 075208.

The Care File

Visit checklist — Village Crest Center for Health & Rehabilitation

19 Poplar Street, New Milford, CT 06776 · 8603549365

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $24,418

Most serious findings on record:

▲ May 6, 2025 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Sep 19, 2024 (F-0689, Actual harm, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do residents get dental care here — is there a dentist who visits, and how are appointments arranged?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "When a new resident arrives, how do you make sure the doctor's orders for their care and medications are in place from day one?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075208 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)