Havencare at Hancock Hall

Name: Havencare at Hancock Hall
Address: 31 STAPLES ST, Danbury, CT, 06810, US
Telephone: 2037949466

31 Staples St, Danbury, CT 06810 · Western Ct County · 96 certified beds · avg 91 residents/day · certified since Feb 3, 1997

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.63

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 1, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 1, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
May 1, 2025	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
May 1, 2025	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
May 1, 2025	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
May 1, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Aug 6, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jan 29, 2024	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Dec 13, 2023	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 13, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 13, 2023	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 13, 2023	B · Minimal risk, repeated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 12, 2020	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 12, 2020	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 12, 2020	C · Minimal risk, facility-wide	The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 6).

Year	Citations	Worst severity that year
2020	5	D
2023	4	D
2024	2	E
2025	6	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Connecticut avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.63	3.80	3.95	bottom 45% in Connecticut; bottom 43% in the U.S.
Registered Nurse hours	0.47	0.70	0.69	bottom 27% in Connecticut; bottom 33% in the U.S.
Weekend total nurse staffing	3.36	3.43	3.50	top 46% in Connecticut; top 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.43	0.46	0.48	top 43% in Connecticut; top 43% in the U.S.
Total nursing staff turnover (%)	45.0	37.4	45.8	bottom 21% in Connecticut; bottom 50% in the U.S.
RN turnover (%)	43.8	38.6	42.9	bottom 39% in Connecticut; bottom 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.64, RN 0.47, weekend 3.36. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Danbury Opco LLC	Organization	5% or Greater Direct Ownership Interest	100%	09/12/2023
Jek Irrv Tr II	Organization	5% or Greater Indirect Ownership Interest	26%	09/12/2023
NMJ Irrv Tr II	Organization	5% or Greater Indirect Ownership Interest	23%	09/12/2023
Jakobovits, Nathan	Individual	W-2 Managing Employee	NOT APPLICABLE	09/12/2023
Kagan, Jeffrey	Individual	W-2 Managing Employee	NOT APPLICABLE	09/12/2023
Shapiro, Yitzchok	Individual	W-2 Managing Employee	NOT APPLICABLE	09/12/2023

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Havencare at Filosa	0.2 mi	Danbury, CT	★★★★★	5/5
Saint John Paul II Center	1.1 mi	Danbury, CT	★★☆☆☆	2/5	abuse
Civita Care Center at Danbury	1.6 mi	Danbury, CT	★★☆☆☆	2/5	abuse
Autumn Lake Healthcare at Glen Hill	1.8 mi	Danbury, CT	★★★★☆	3/5
Bethel Health Care Center	4.3 mi	Bethel, CT	★★★★☆	4/5
Laurel Ridge Center for Health & Rehabilitation	4.9 mi	Ridgefield, CT	★★★☆☆	2/5	abuse
Putnam Ridge	6.0 mi	Brewster, NY	★☆☆☆☆	1/5
Ridge Crest at Meadow Ridge	9.4 mi	West Redding, CT	★★★★★	4/5
Waterview Hills Rehabilitation and Nursing Center	10.6 mi	Purdy Station, NY	★★★★☆	3/5
Salem Hills Rehabilitation and Nursing Center	10.6 mi	Purdys, NY	★★★★☆	3/5
Stone Bridge Center for Health & Rehabilitation	10.6 mi	Newtown, CT	★★★★☆	3/5
Putnam Nursing & Rehabilitation Center	12.1 mi	Holmes, NY	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Danbury →

Facility data as of CMS processing date 2026-08-01. CCN 075414.

The Care File

Visit checklist — Havencare at Hancock Hall

31 Staples St, Danbury, CT 06810 · 2037949466

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 075414 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)