VI at Palo Alto
600 Sand Hill Road, Palo Alto, CA 94304 · Santa Clara County · 44 certified beds · avg 36 residents/day · certified since Sep 7, 2006
Part of chain: VI LIVING (9 facilities, chain avg rating 4.4★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 22, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 18, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 26, 2026 | E · Potential for harm, repeated | The facility did not have enough support staff to safely and effectively run its food and nutrition service. |
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 23, 2024 | E · Potential for harm, repeated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| Aug 23, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 23, 2024 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Aug 23, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Aug 23, 2024 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Aug 23, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 22, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Feb 15, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 15, 2023 | D · Potential for harm, one-off | The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable. · from a complaint |
| Mar 17, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 17, 2023 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. |
| Mar 17, 2023 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Mar 17, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 17, 2023 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 6 | 0 | E |
| 2024 | 8 | 1 | G ▲ |
| 2026 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.53 | 4.31 | 3.95 | top 7% in California; top 7% in the U.S. |
| Registered Nurse hours | 1.53 | 0.61 | 0.69 | top 4% in California; top 4% in the U.S. |
| Weekend total nurse staffing | 4.95 | 3.90 | 3.50 | top 7% in California; top 7% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.25 | 0.51 | 0.48 | top 5% in California; top 3% in the U.S. |
| Total nursing staff turnover (%) | 20.3 | 36.7 | 45.8 | top 8% in California; top 3% in the U.S. |
| RN turnover (%) | 33.3 | 38.1 | 42.9 | top 40% in California; top 33% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.10, RN 1.69, weekend 5.46. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Margot and Tom Pritzker Foundation | Organization | 5% or Greater Indirect Ownership Interest | 10% | 05/22/2025 |
| P. G. - Daniel Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Don #3 Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Jim Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Johnny Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Karen Trust | Organization | 5% or Greater Indirect Ownership Interest | 9% | 01/01/2012 |
| P. G. - Linda Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Nicholas Trust | Organization | 5% or Greater Indirect Ownership Interest | 6% | 01/01/2012 |
| P. G. - Tony Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| Pritzker Pucker Family Foundation No. 2 | Organization | 5% or Greater Indirect Ownership Interest | 9% | 05/22/2025 |
| Alves, Valerie | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/10/2022 |
| Alves, Valerie | Individual | ADP of the SNF | NOT APPLICABLE | 10/10/2022 |
| Boyle, Neal | Individual | Corporate Officer | NOT APPLICABLE | 02/14/2020 |
| Classic Residence Management Limited Partnership | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/01/2000 |
| Classic Residence Management Limited Partnership | Organization | ADP of the SNF | NOT APPLICABLE | 07/11/2025 |
| Cope, Tara | Individual | Corporate Director | NOT APPLICABLE | 06/01/2018 |
| Evraets, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/31/2020 |
| Evraets, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 08/31/2020 |
| Fadem, Andrea | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/23/2021 |
| Fadem, Andrea | Individual | ADP of the SNF | NOT APPLICABLE | 08/23/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How is your kitchen staffed, and have meals ever been delayed because of staffing?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Atherton Park Post-Acute | 1.0 mi | Menlo Park, CA | ★★★★☆ | 3/5 | |
| Palo Alto Post-Acute | 1.1 mi | Palo Alto, CA | ★★★★☆ | 3/5 | |
| Webster House | 1.3 mi | Palo Alto, CA | ★★★★★ | 5/5 | |
| Devonshire Oaks Nursing Center | 4.2 mi | Redwood City, CA | ★★★★★ | 4/5 | |
| The Terraces at Los Altos Health Facility | 4.7 mi | Los Altos, CA | ★★★★☆ | 3/5 | |
| The Sequoias | 5.0 mi | Portola Valley, CA | ★★★★★ | 5/5 | |
| Villa Siena | 6.8 mi | Mountain View, CA | ★☆☆☆☆ | 3/5 | |
| Camino Ridge Post-Acute | 7.2 mi | Mountain View, CA | ★☆☆☆☆ | 1/5 | |
| Mountain View Healthcare Center | 7.4 mi | Mountain View, CA | ★★★☆☆ | 2/5 | |
| Los Altos Post-Acute | 7.6 mi | Los Altos, CA | ★★★☆☆ | 3/5 | |
| Belmont Healthcare Center | 7.7 mi | Belmont, CA | ★★★★★ | 5/5 | |
| Health Care Ctr at the Forum at Rancho San Antonio | 8.6 mi | Cupertino, CA | ★★★★☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 555835.