Health Care Ctr at the Forum at Rancho San Antonio

Name: Health Care Ctr at the Forum at Rancho San Antonio
Address: 23600 VIA ESPLENDOR, Cupertino, CA, 95014, US
Telephone: 6509440200

23600 Via Esplendor, Cupertino, CA 95014 · Santa Clara County · 48 certified beds · avg 46 residents/day · certified since Sep 1, 1992

Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.79

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (36)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 14, 2026	D · Potential for harm, one-off	The facility did not allow a resident's chosen representative — often a family member or someone with power of attorney — to exercise the resident's rights on their behalf. When a resident can't speak for themselves, their representative steps into that role. · from a complaint
Apr 9, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint
Jan 30, 2026	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jan 30, 2026	E · Potential for harm, repeated	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Jan 30, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 30, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jan 30, 2026	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Sep 6, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jul 19, 2024	E · Potential for harm, repeated	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jul 19, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 19, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jul 19, 2024	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jul 19, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 19, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Jul 19, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 9, 2023	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jun 9, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jun 9, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (13 → 15).

Year	Citations	Worst severity that year
2023	5	E
2024	14	E
2026	17	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	California avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.79	4.31	3.95	top 5% in California; top 5% in the U.S.
Registered Nurse hours	1.07	0.61	0.69	top 9% in California; top 13% in the U.S.
Weekend total nurse staffing	5.32	3.90	3.50	top 5% in California; top 4% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.77	0.51	0.48	top 12% in California; top 13% in the U.S.
Total nursing staff turnover (%)	28.8	36.7	45.8	top 26% in California; top 12% in the U.S.
RN turnover (%)	27.3	38.1	42.9	top 31% in California; top 24% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.75, RN 1.07, weekend 5.28. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Rancho San Antonio Retirement Housing Corporation	Organization	5% or Greater Direct Ownership Interest	100%	07/02/1999
Brauman, Sharon	Individual	Corporate Officer	NOT APPLICABLE	01/01/2020
Brown, Kathy	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Bush, Ellyn	Individual	Corporate Officer	NOT APPLICABLE	01/01/2023
Exline, Rick	Individual	Corporate Director	NOT APPLICABLE	01/01/2025
Fishbein, Margery	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Jo, Daniel	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2025
Jo, Daniel	Individual	ADP of the SNF	NOT APPLICABLE	04/22/2025
Johnson, Eiko	Individual	Corporate Director	NOT APPLICABLE	01/01/2023
Kao, Nancy	Individual	Operational/Managerial Control	NOT APPLICABLE	05/01/2000
Life Care Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	06/01/2012
Life Care Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/22/2025
Nelson, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	11/04/2024
Nelson, Mark	Individual	ADP of the SNF	NOT APPLICABLE	04/22/2025
Rancho San Antonio Retirement Housing Corporation	Organization	ADP of the SNF	NOT APPLICABLE	05/31/1992

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Los Altos Post-Acute	1.2 mi	Los Altos, CA	★★★☆☆	3/5
Sunny View Manor	1.5 mi	Cupertino, CA	★★★★★	4/5
Cupertino Healthcare & Wellness Center	1.8 mi	Cupertino, CA	★★★☆☆	3/5
Idylwood Care Center	1.9 mi	Sunnyvale, CA	★★★★★	4/5
Sunnyvale Post-Acute Center	1.9 mi	Sunnyvale, CA	★☆☆☆☆	1/5
Mountain View Healthcare Center	2.1 mi	Mountain View, CA	★★★☆☆	2/5
Villa Siena	2.4 mi	Mountain View, CA	★☆☆☆☆	3/5
Camino Ridge Post-Acute	2.5 mi	Mountain View, CA	★☆☆☆☆	1/5
Sunnyvale Gardens Post Acute	3.5 mi	Sunnyvale, CA	★★★☆☆	2/5
Cedar Crest Nursing and Rehabilitation Center	4.0 mi	Sunnyvale, CA	★★★★☆	3/5
The Terraces at Los Altos Health Facility	4.1 mi	Los Altos, CA	★★★★☆	3/5
Westwood Post Acute	5.8 mi	San Jose, CA	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Cupertino →

Facility data as of CMS processing date 2026-08-01. CCN 555524.

The Care File

Visit checklist — Health Care Ctr at the Forum at Rancho San Antonio

23600 Via Esplendor, Cupertino, CA 95014 · 6509440200

Health inspection rating 2/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you involve a resident's representative in care decisions, and how quickly are they consulted?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 555524 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)