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No fines or payment denials in the published 3-year window.
875 Retreat Drive, Naples, FL 34110 (opens Google Maps) · Collier County · (239) 431-2100· 84 certified beds · avg 75 residents/day · certified since Dec 2, 2004 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: VI LIVING (9 facilities, chain avg rating 4.4★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.
The facility did not have enough support staff to safely and effectively run its food and nutrition service. F-0802
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not dispose of garbage and refuse properly. F-0814
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 21, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have enough support staff to safely and effectively run its food and nutrition service. · F-0802 |
| Nov 21, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Nov 21, 2024 | F · Potential for more than minimal harm, widespread | The facility did not dispose of garbage and refuse properly. · F-0814 |
| Nov 21, 2024 | F · Potential for more than minimal harm, widespread | The facility was not managed in a way that uses its money, staff, and resources effectively and efficiently to care for residents. · F-0835 |
| Nov 21, 2024 | E · Potential for more than minimal harm, pattern | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have. · F-0676 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not make sure special medical diets — like low-sodium or diabetic diets — were properly ordered by the resident's doctor or managed by a qualified dietitian as state law allows. · F-0808 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Nov 21, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · F-0919 |
| Mar 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Mar 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
Citations from standard inspections increased between the last two inspection cycles (2 → 15).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | D |
| 2024 | 15 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Florida avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.59 | 4.03 | 3.95 | top 1% in Florida; top 2% in the U.S. |
| Registered Nurse hours | 1.94 | 0.76 | 0.69 | top 2% in Florida; top 2% in the U.S. |
| Weekend total nurse staffing | 5.96 | 3.68 | 3.50 | top 1% in Florida; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.36 | 0.53 | 0.48 | top 2% in Florida; top 2% in the U.S. |
| Total nursing staff turnover (%) | 31.1 | 41.4 | 45.8 | top 25% in Florida; top 16% in the U.S. |
| RN turnover (%) | 43.9 | 46.0 | 42.9 | top 46% in Florida; bottom 46% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.45, RN 1.90, weekend 5.84.Comparing with Medicare Care Compare? Care Compare shows the raw figure (6.45 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Bentley Care Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Margot and Tom Pritzker Foundation | Organization | 5% or Greater Indirect Ownership Interest | 10% | 05/22/2025 |
| P. G. - Daniel Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Don #3 Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Jim Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Johnny Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Karen Trust | Organization | 5% or Greater Indirect Ownership Interest | 9% | 01/01/2012 |
| P. G. - Linda Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| P. G. - Nicholas Trust | Organization | 5% or Greater Indirect Ownership Interest | 6% | 01/01/2012 |
| P. G. - Tony Trust | Organization | 5% or Greater Indirect Ownership Interest | 5% | 01/01/2012 |
| Pritzker Pucker Family Foundation No. 2 | Organization | 5% or Greater Indirect Ownership Interest | 9% | 05/22/2025 |
| Allison, Pamela | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/21/2025 |
| Allison, Pamela | Individual | ADP of the SNF | NOT APPLICABLE | 07/21/2025 |
| Classic Residence Management Limited Partnership | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/11/1990 |
| Classic Residence Management Limited Partnership | Organization | ADP of the SNF | NOT APPLICABLE | 10/18/2025 |
| Conzelman, Tina | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/09/2025 |
| Conzelman, Tina | Individual | ADP of the SNF | NOT APPLICABLE | 06/09/2025 |
| Cope, Tara | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2018 |
| Cope, Tara | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2018 |
| Elterman, Frank | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Elterman, Frank | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2023 |
Showing 20 of 37 parties CMS has on file for this facility; 17 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain VI Living — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Solaris Healthcare Imperial | 1.2 mi | Naples, FL | ★★★☆☆ | 2/5 | |
| Solaris Senior Living North Naples | 2.9 mi | Naples, FL | ★★★☆☆ | 2/5 | |
| Renaissance at the Terraces | 3.3 mi | Bonita Springs, FL | ★★★★☆ | 3/5 | |
| Adviniacare at Naples | 5.1 mi | Naples, FL | ★☆☆☆☆ | 1/5 | |
| Premier Place at the Glenview | 6.1 mi | Naples, FL | ★★★★★ | 5/5 | |
| Chateau at Moorings Park, the | 7.1 mi | Naples, FL | ★★★★★ | 4/5 | |
| Life Care Center of Estero | 7.9 mi | Estero, FL | ★★★★★ | 4/5 | |
| Naples Health and Rehabilitation Center | 8.7 mi | Naples, FL | ★☆☆☆☆ | 1/5 | abuseSFF |
| Gardens at Terracina Health & Rehabilitation | 12.6 mi | Naples, FL | ★★★★★ | 4/5 | |
| Woodside Health and Rehabilitation Center | 13.5 mi | Naples, FL | ★☆☆☆☆ | 1/5 | abuse |
| The Preserve | 14.1 mi | Fort Myers, FL | ★★★★★ | 5/5 | |
| Solaris Healthcare Lely Palms | 14.8 mi | Naples, FL | ★★☆☆☆ | 2/5 | abuse |
Compare this facility with the 3 closest →
CMS records place this facility in Collier, FL — 11 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 106062.
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