How to file a complaint about care →
No fines or payment denials in the published 3-year window.
820 Klumac Road, Salisbury, NC 28144 (opens Google Maps) · Rowan County · (704) 637-3784· 115 certified beds · avg 108 residents/day · certified since Apr 1, 1976 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: LUTHERAN SERVICES CAROLINAS (9 facilities, chain avg rating 4.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 15 inspection findings. Open the full record below to read every finding.
The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. F-0584
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. F-0607
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 24, 2025 | E · Potential for more than minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
| Feb 24, 2025 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600 |
| Feb 24, 2025 | D · Potential for more than minimal harm, isolated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Feb 24, 2025 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Feb 24, 2025 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Feb 24, 2025 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Oct 26, 2023 | F · Potential for more than minimal harm, widespread | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. · F-0851 |
| Oct 26, 2023 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Oct 26, 2023 | E · Potential for more than minimal harm, pattern | The facility did not dispose of garbage and refuse properly. · F-0814 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · from a complaint · F-0550 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. · F-0693 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Oct 26, 2023 | D · Potential for more than minimal harm, isolated | The facility did not run an ongoing quality assurance committee that reviews care problems and creates plans to fix them. · F-0867 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 9 | 0 | F |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.07 | 4.01 | 3.95 | top 12% in North Carolina; top 12% in the U.S. |
| Registered Nurse hours | 0.98 | 0.64 | 0.69 | top 13% in North Carolina; top 17% in the U.S. |
| Weekend total nurse staffing | 4.35 | 3.56 | 3.50 | top 12% in North Carolina; top 15% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.57 | 0.41 | 0.48 | top 19% in North Carolina; top 26% in the U.S. |
| Total nursing staff turnover (%) | 30.1 | 49.0 | 45.8 | top 10% in North Carolina; top 14% in the U.S. |
| RN turnover (%) | 19.0 | 45.7 | 42.9 | top 11% in North Carolina; top 13% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.30, RN 0.83, weekend 3.70.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.30 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Trinity Oaks. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Amin, Chetan | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2012 |
| Amin, Chetan | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2012 |
| Cornelison, Tim | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/02/2022 |
| Cornelison, Tim | Individual | ADP of the SNF | NOT APPLICABLE | 06/02/2022 |
| Goins, Ted | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/30/2007 |
| Goins, Ted | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/30/2007 |
| Goins, Ted | Individual | Trustee of the SNF | NOT APPLICABLE | 10/01/2004 |
| Herman, Richard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2022 |
| Herman, Richard | Individual | Trustee of the SNF | NOT APPLICABLE | 06/01/2021 |
| Lsa Management, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/29/2004 |
| Lsa Management, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/14/2025 |
| Lutheran Home at Trinity Oaks Property INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/29/2004 |
| Lutheran Home at Trinity Oaks Property INC | Organization | ADP of the SNF | NOT APPLICABLE | 04/25/2025 |
| Lutheran Services for the Aging, INC. | Organization | Trustee of the SNF | NOT APPLICABLE | 07/29/2004 |
| Maddry, Karen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2004 |
| Maddry, Karen | Individual | Corporate Officer | NOT APPLICABLE | 04/01/1982 |
| Nelson, Douglas | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/01/2022 |
| Nelson, Douglas | Individual | Trustee of the SNF | NOT APPLICABLE | 09/01/2022 |
| Nickerson, Kirby | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2012 |
| Nickerson, Kirby | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2012 |
Showing 20 of 24 parties CMS has on file for this facility; 4 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Lutheran Services Carolinas — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Piedmont Health & Rehab Center | 1.8 mi | Salisbury, NC | ★★☆☆☆ | 2/5 | |
| NC State Veterans Home - Salisbury | 2.3 mi | Salisbury, NC | ★★★★☆ | 2/5 | |
| Autumn Care of Salisbury | 2.4 mi | Salisbury, NC | ★★★★☆ | 3/5 | |
| Liberty Commons Nsg and Rehab Ctr of Rowan County | 2.9 mi | Salisbury, NC | ★★★☆☆ | 3/5 | |
| Meadowbrook Health & Rehabilitation | 3.0 mi | Salisbury, NC | ★☆☆☆☆ | 1/5 | |
| Compass Healthcare and Rehab Rowan, LLC | 3.3 mi | Spencer, NC | ★★★☆☆ | 3/5 | |
| The Laurels of Salisbury | 4.0 mi | Salisbury, NC | ★★★☆☆ | 3/5 | |
| Big Elm Retirement and Nursing Centers | 12.4 mi | Kannapolis, NC | ★★★★☆ | 4/5 | |
| Davidson Health & Rehab Center | 13.2 mi | Lexington, NC | ★☆☆☆☆ | 1/5 | abuse |
| Kannapolis Health and Rehabilitation | 14.1 mi | Kannapolis, NC | ★★☆☆☆ | 2/5 | |
| The Greens at Cabarrus | 14.9 mi | Concord, NC | ★★★★★ | 4/5 | |
| Pine Acres Center for Nursing and Rehabilitation | 15.3 mi | Lexington, NC | ★☆☆☆☆ | 1/5 |
Facility data as of CMS processing date 2026-08-01. CCN 345153.
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