Glenflora
5701 Fayetteville Road, Lumberton, NC 28360 · Robeson County · 52 certified beds · avg 47 residents/day · certified since Jun 11, 1979 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: LUTHERAN SERVICES CAROLINAS (9 facilities, chain avg rating 4.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Dec 4, 2023 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Nov 2, 2023 (Past Non-Compliance)
▲ Actual harm, one-off · May 28, 2026 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 1, 2026 (Past Non-Compliance)
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2026 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Feb 12, 2026 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Dec 4, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Aug 24, 2023 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 1 | J ▲ |
| 2026 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $14,689.
| Date | Type | Amount / length |
|---|---|---|
| Dec 4, 2023 | Fine | $14,689 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.45 | 4.01 | 3.95 | top 9% in North Carolina; top 8% in the U.S. |
| Registered Nurse hours | 0.47 | 0.64 | 0.69 | bottom 39% in North Carolina; bottom 34% in the U.S. |
| Weekend total nurse staffing | 4.67 | 3.56 | 3.50 | top 10% in North Carolina; top 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.19 | 0.41 | 0.48 | bottom 17% in North Carolina; bottom 11% in the U.S. |
| Total nursing staff turnover (%) | 54.4 | 49.0 | 45.8 | bottom 36% in North Carolina; bottom 26% in the U.S. |
| RN turnover (%) | 75.0 | 45.7 | 42.9 | bottom 10% in North Carolina; bottom 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.60, RN 0.40, weekend 3.95. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Lutheran Services for the Aging, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/07/2013 |
| Glenflora | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/04/2009 |
| Glenflora | Organization | ADP of the SNF | NOT APPLICABLE | 05/04/2009 |
| Goins, Ted | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/07/2013 |
| Goins, Ted | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Goins, Ted | Individual | Trustee of the SNF | NOT APPLICABLE | 11/07/2013 |
| Herman, Richard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2021 |
| Herman, Richard | Individual | Trustee of the SNF | NOT APPLICABLE | 06/01/2021 |
| Kropp, Randall | Individual | Corporate Director | NOT APPLICABLE | 09/30/2015 |
| Locklear, Austin | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/19/2019 |
| Locklear, Austin | Individual | ADP of the SNF | NOT APPLICABLE | 03/19/2019 |
| Locklear, Charlene | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/03/2023 |
| Locklear, Charlene | Individual | ADP of the SNF | NOT APPLICABLE | 05/03/2023 |
| Lsa Management INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Lsa Management INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/25/2025 |
| Lutheran Services for the Aging, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services for the Aging, INC. | Organization | Trustee of the SNF | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services for the Aging, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/25/2025 |
| Maddry, Karen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/1982 |
| Maddry, Karen | Individual | Corporate Officer | NOT APPLICABLE | 04/01/1982 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wesley Pines Retirement Community | 2.5 mi | Lumberton, NC | ★★★★☆ | 3/5 | |
| Woodhaven Nursing Center | 2.6 mi | Lumberton, NC | ★☆☆☆☆ | 1/5 | |
| The Carrolton of Lumberton | 3.5 mi | Lumberton, NC | ★☆☆☆☆ | 2/5 | abuse |
| Harborview Lumberton | 4.3 mi | Lumberton, NC | ★★★☆☆ | 3/5 | |
| Pembroke Center | 9.5 mi | Pembroke, NC | ★☆☆☆☆ | 1/5 | abuse |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 345194.