6920 Marching Duck Drive, Charlotte, NC 28210 (opens Google Maps) · Mecklenburg County · (704) 714-5555· 65 certified beds · avg 57 residents/day · certified since Sep 23, 1999 · Medicare only — not Medicaid certified
Certified for Medicare only. Medicare pays for short rehabilitation stays, not for long-term care — and this facility cannot bill Medicaid, which is what most families rely on for a long stay. Ask what a long-term stay here would cost and how it would be paid for. Who pays for nursing home care →
Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)
New to these records? How to read an inspection report →
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Sep 23, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Sep 24, 2025 (Deficient, Provider has date of correction)
▲ Actual harm, isolated · Mar 7, 2024 · F-0583
The facility did not keep residents' personal and medical information private and confidential.
Why it matters: Privacy breaches expose residents' sensitive health and personal details and erode their dignity and trust.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Apr 5, 2024 (Deficient, Provider has date of correction)
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. F-0684
The facility did not keep residents' personal and medical information private and confidential. F-0583
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 23, 2025 | ▲ J · Immediate jeopardy, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| May 16, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Mar 7, 2024 | ▲ G · Actual harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| Mar 7, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 7, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · F-0881 |
| Mar 7, 2024 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Mar 7, 2024 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · F-0578 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758 |
| Mar 7, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Mar 7, 2024 | B · Potential for minimal harm, pattern | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640 |
Citations from standard inspections decreased between the last two inspection cycles (12 → 1).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 12 | 1 | G ▲ |
| 2025 | 2 | 1 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
2 fines totaling $57,971.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Sep 23, 2025 | Fine | $47,444 |
| Mar 7, 2024 | Fine | $10,527 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 6.39 | 4.01 | 3.95 | top 5% in North Carolina; top 3% in the U.S. |
| Registered Nurse hours | 0.68 | 0.64 | 0.69 | top 29% in North Carolina; top 39% in the U.S. |
| Weekend total nurse staffing | 5.93 | 3.56 | 3.50 | top 4% in North Carolina; top 2% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.41 | 0.48 | top 50% in North Carolina; bottom 37% in the U.S. |
| Total nursing staff turnover (%) | 33.3 | 49.0 | 45.8 | top 14% in North Carolina; top 20% in the U.S. |
| RN turnover (%) | 54.5 | 45.7 | 42.9 | bottom 38% in North Carolina; bottom 29% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.50, RN 0.58, weekend 5.10.Comparing with Medicare Care Compare? Care Compare shows the raw figure (5.50 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: —/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for The Stewart Health Center. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| The Cypress of Charlotte Club INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 09/01/1998 |
| Andreasen, Michael | Individual | Corporate Officer | NOT APPLICABLE | 02/15/2024 |
| Gambino, John | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2015 |
| Gambino, John | Individual | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| Harrison, Michael | Individual | Corporate Director | NOT APPLICABLE | 09/21/2011 |
| Higgins, Robert | Individual | Corporate Director | NOT APPLICABLE | 09/21/2011 |
| Jenkins, Catherine | Individual | Corporate Director | NOT APPLICABLE | 03/24/2026 |
| Jensen, Harry | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/17/2020 |
| LCS Reliance LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Life Care Services LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/01/1998 |
| Life Care Services LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| Lucente, Sarah | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/10/2026 |
| Mylly, Caitlin | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/16/2025 |
| Mylly, Caitlin | Individual | ADP of the SNF | NOT APPLICABLE | 04/27/2025 |
| The Cypress of Charlotte LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 09/01/1998 |
| The Cypress of Charlotte LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/28/2025 |
| Townebank | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 09/01/1998 |
All 17 owning or managing parties CMS has on file are shown — none excluded.
CMS lists this facility under the chain Life Care Services — 43 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking. Showing 8 of the 42 others, continuing from this facility's own place in that list.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Sharon at Southpark | 1.0 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Briar Creek Health Center | 1.2 mi | Charlotte, NC | ★★★★☆ | 4/5 | |
| Sardis Oaks | 3.7 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Brookdale Carriage Club Providence | 3.7 mi | Charlotte, NC | ★★★★★ | 5/5 | |
| Pelican Health Randolph LLC | 3.9 mi | Charlotte, NC | ★☆☆☆☆ | 2/5 | |
| Pineville Rehabilitation and Living Center | 4.8 mi | Pineville, NC | ★★★☆☆ | 3/5 | |
| Mecklenburg Heath and Rehabilitation | 5.1 mi | Charlotte, NC | ★★★★★ | 4/5 | |
| White Oak Manor - Charlotte | 5.1 mi | Charlotte, NC | ★☆☆☆☆ | 1/5 | |
| Pelican Health at Charlotte | 5.2 mi | Charlotte, NC | ★★☆☆☆ | 1/5 | SFF |
| Novant Health Presbyterian Medical Center-Snu | 5.4 mi | Charlotte, NC | ★★★★★ | 5/5 | |
| Peak Resources - Charlotte | 6.5 mi | Charlotte, NC | ★★★☆☆ | 3/5 | |
| Matthews Health & Rehab Center | 6.9 mi | Matthews, NC | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Mecklenburg, NC — 29 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 345495.
This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).
May we use Google Analytics cookies to measure visits and pages viewed? Optional — every feature works without them. Privacy details