Dallas Retirement Village Health Center

Name: Dallas Retirement Village Health Center
Address: 377 NW JASPER STREET, Dallas, OR, 97338, US
Telephone: 5036235581

377 NW Jasper Street, Dallas, OR 97338 · Polk County · 121 certified beds · avg 97 residents/day · certified since Sep 12, 1989

Part of chain: LIFE CARE SERVICES (43 facilities, chain avg rating 4.1★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.19

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (35)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 10, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
Apr 10, 2026	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Apr 10, 2026	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Dec 6, 2024	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Dec 6, 2024	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 6, 2024	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Nov 13, 2024	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Jul 31, 2023	F · Potential for harm, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Jul 31, 2023	F · Potential for harm, facility-wide	The facility did not have policies ensuring that, if it ever closes, the administrator carries out all required steps to protect residents through the closure.
Jul 31, 2023	F · Potential for harm, facility-wide	The facility has more than 120 beds but did not hire a qualified full-time social worker as required.
Jul 31, 2023	E · Potential for harm, repeated	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Jul 31, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Jul 31, 2023	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Jul 31, 2023	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
Jul 31, 2023	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide the social services residents need — such as counseling, help with adjustment, or connecting to outside resources — to achieve the best possible quality of life.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not provide or arrange specialized rehabilitation services — such as physical, occupational, or speech therapy — for residents who needed them.
Jul 31, 2023	D · Potential for harm, one-off	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (3 → 6).

Year	Citations	Worst severity that year
2023	25	F
2024	4	F
2026	6	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Oregon avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.19	5.42	3.95	bottom 37% in Oregon; top 11% in the U.S.
Registered Nurse hours	0.87	0.78	0.69	top 26% in Oregon; top 23% in the U.S.
Weekend total nurse staffing	4.51	4.85	3.50	bottom 32% in Oregon; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.48	0.48	top 27% in Oregon; top 29% in the U.S.
Total nursing staff turnover (%)	44.0	47.4	45.8	top 43% in Oregon; top 47% in the U.S.
RN turnover (%)	54.2	51.6	42.9	bottom 49% in Oregon; bottom 30% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.40, RN 0.90, weekend 4.69. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

For profit - Individual

Owner / manager	Type	Role	Stake	Since
Dallas Mennonite Retirement Community, INC.	Organization	5% or Greater Direct Ownership Interest	100%	01/01/2010
Adams, Nancy	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Buckingham, John	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Fast, Michael	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Humphrey, Susan	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Life Care Services LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	10/28/2012
Life Care Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	06/16/2025
Lument Real Estate Capital LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	04/19/2003
Lument Real Estate Capital LLC	Organization	5% or Greater Security Interest	NOT APPLICABLE	04/19/2003
McCleery, Debra	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Newman, Joseph	Individual	Corporate Director	NOT APPLICABLE	01/01/2025
Ottaway, Robert	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Ottaway, Robert	Individual	Corporate Officer	NOT APPLICABLE	01/01/2020
Parrett, David	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Parrett, David	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Pauls, Debra	Individual	Corporate Director	NOT APPLICABLE	03/26/2020
Sanborn, Stefanie	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Sanborn, Stefanie	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
Suarez, Yolanda	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2026
Suarez, Yolanda	Individual	ADP of the SNF	NOT APPLICABLE	02/01/2026

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Independence Health and Rehabilitation	7.7 mi	Independence, OR	★★☆☆☆	2/5
Rivers Edge Rehabilitation and Care	11.9 mi	Sheridan, OR	★★☆☆☆	2/5
Avamere Transitional Care at Sunnyside	14.0 mi	Salem, OR	★★☆☆☆	2/5
Windsor Health and Rehabilitation	14.2 mi	Salem, OR	★★★☆☆	3/5
Avamere Court at Keizer	15.0 mi	Keizer, OR	★★★★☆	4/5
Keizer Nursing and Rehabilitation	15.1 mi	Keizer, OR	★★★☆☆	3/5
Salem Transitional Care	16.5 mi	Salem, OR	★★☆☆☆	2/5
Tierra Rose Care Center	16.7 mi	Salem, OR	★★★★★	5/5
Village at Hillside	19.7 mi	McMinnville, OR	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Dallas →

Facility data as of CMS processing date 2026-08-01. CCN 385207.

The Care File

Visit checklist — Dallas Retirement Village Health Center

377 NW Jasper Street, Dallas, OR 97338 · 5036235581

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 385207 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)